ZERO stars. I reserved a midsize car but was told by the clerk that I had reserved a compact, so…read moreshe upsold us a midsize (my traveling companions didn't want to argue, so I relented). We ended up paying twice as much and got a car that had 100 liters less cargo space than the one I reserved! And the car itself was atrocious. The list of dings and scratches had 46 items on it. 46!!! There was no way to verify all of them without delaying our trip for an hour. The result was that we got charged for damage that was almost certainly already there--a ding that caused a small piece to break off when all we did was close the tailgate! Ridiculous! The whole experience felt like Rent-a-Wreck. Never again will I deal with this company. NEVER.

Beware of this scam operation. They rented me a car with dozens of huge dents, scratches, and…read moreproblems. I didn't care about the aesthetics, so fine with me - I took photos of the damage and rented the car. Then when I returned it, they said that there two tiny nicks that their representative didn't write down when I checked out (including a single dot on the ROOF, which I hadn't thought to photograph), and charged me 500 euros for "repair," which they will obviously not do - they will just charge the next customer who doesn't realize they're supposed to spend two hours writing down every single dent on their pre-dented rental.

Sixt Malaga charged me €450 for pre-existing damage on the bottom of the front bumper. Read all…read morereviews on Trustpilot and Tripadvisor, Sixt will scam you with bogus damage claims, or other shady extra costs. Disgusting company-values, avoid avoid avoid...

This was probably the best experience I've ever had renting a car. We were taken care of by…read moreManuela. We were very stressed as our train was late but she was super patient with us and made the process so smooth and enjoyable. Manuela gave us the best customer service and we will definitely be returning customers here solely because of her. Thank you!

I had a terrible experience with Avis/Budget at Madrid Airport - avoid them like toxic water…read more I pre-paid for a 1-week SUV rental, directly from Budget's website. At the counter, I was given a different agreement with about 40% higher fees than what I pre-paid. It included all kinds of apparently made-up fees (airport, service, etc.) Things got even worst when I returned the car, full-tank and 1/2 hr early. I was asked to leave it and get my receipt via email, which is common returning a car in the US, so that's what I did. My receipt never came, but my credit card was charged an additional $120. Budget/US who I called informed me the charge was for returning the car 1hr late with not full tank. I then got an email from Budget/Madrid, asking for a gas-station receipt and for my Boarding Pass - guess what: I had kept both, and send copies. 2 months later, no response/refund from Madrid. To be fair to Budget/US, they finally stepped in and refunded the charges. Bottom line: stay away from this dishonest outfit in Madrid, and keep your gas receipts and Boarding Passes.

Location is off a busy street and not what you would typically expect from Avis. The way it works:…read moreYou come into what looks like an office and check in and confirm your reservation. After which you are directed a few blocks down the street to an underground parking structure to c check in at another counter and get your vehicle. Everything was smooth however DO NOT EXPECT TO GET THE CAR YOU RESERVED. We had opted for a standard or small car but ended up with a Mercedes 9 passenger Van. Do not have high expectation to receive the vehicle you reserved and you will not be disappointed. Both clerks at the counter were very nice, polite and professional.

From the owner: Bluemove es un negocio especializado en Carsharing. El…read morecarsharing es un sistema de alquiler de coches por horas , en el que los usuarios sólo pagan por el período de tiempo que utilizan. El carsharing es el sustituto ideal al coche privado. Es como tener un coche pero sólo durante las horas que lo necesitas. Puedes ahorrar más de 500€ al mes si dejas tu coche privado y te pasas al carsharing. Si tienes vehículo propio pero vas al trabajo en transporte público y sólo utilizas el coche cuatro o cinco veces al mes, Carsharing es perfecto para ti.

First they don't have the car you've booked, and they play their tricks to let you pay extremely…read morefor another car. In the end they will send you a claim for damage that you didn't cause. They are thieves! Totally rotten company-values. Stay far away!

We rented a car here for a week. The Sixt staff tried their usual scaring techniques on us to make…read moreus add all sorts of insurances packages to our price, but out of rational judgement, we decided it to be unnecessary and denied all of them (turned out fine). Then came the usual damage check: You get a list of documented damages and you have to check the car for new damages and have them added to the list. Now the car is parked in a dark parking house (at this office), so unless you have a flashlight, you won't be able to see new scratches, dents etc. The Sixt employee also falsely said that new damages should be reported to "our colleague in the parking house" who, turned out, doesn't even work for Sixt (because it's a normal parking house used by everyone). So back to the Sixt office to get official staff to document the unreported damages we found on the car. We found several, but the Sixt employee was reluctant to add a few of those to the damage report, although they were all larger than the reported ones on the list. After this hassle, we finally drove the car out of the premises. On return, we encountered a different employee who did the damage check with us. This one was more pleasant and basically just went around the car, checked off stuff from the damage list and said "everything fine and okay".