Enterpise: When customer loses his trust
My sad experience with Enterprise Stuttgart-Vaihingen:
After returning the vehicle, I was charged €1,500 for an approximately 10 cm scratch on the bumper, without being offered an on-site inspection.
Despite repeated requests, I did not receive a detailed repair breakdown or a clear explanation of the costs. Even following a recommendation from the Consumer Advice Center, no transparent justification was provided.
A very disappointing experience in terms of transparency and customer communication. read more