I would leave 1 start if I could. I had a business rental of a Nissan Sentra at a rate of $171/week…read morefor a month. We were going to be a day late so we called and let them know they said ok no problem and then we get a charge for $5196! $4513 over the agreement price for 1 day that they already knew about! The agent at the office and 2 phone agents were completely unhelpful. I am just dumbfounded how they could charge us so much and be so resistant to helping correct the problem!

Poor service reserved online and when I picked up the car they didn't have gave me another one…read morewhich was more pricey and they raised the ins crappy service unprofessional inexperienced workers

extremely rude front desk. didnt bother even though they had cars available. would not recommendread more

Awful, scam. An Indian man rented me a car and told me that if I returned it early, I would not be…read morecharged the entire trip. Turns out, I needed the cancel the trip after 1 day, and this place charged me for all 7 days still even though I returned after 1. Total scam. His awful boss, Mark, watched on the entire time while I tried to get my money back. I am considering legal charges against Mark and the Indian guy and this establishment. Don't go here. Save yourself the headache of dealing with these sleazy scumbags. The only thing they are good at is trying to cheat families out of money.

I only received nothing but the BEST customer service at this location. I have traveled the world…read moreand I have seen the Best and boy they nailed it! I got into an accident 2 weeks ago and my insurance company set me up with enterprise. They were very professional i.e. (Luke) picked me up from my house, the communication from the start (Alex) was on point, straight forward, he was caring and polite, they informed me when they were running late. (Dan) asked if I needed any other services and how they can improve as well. From start to end nothing but genuine care and service. I wish all rental company are staffed like this location they have raised the bar. They know what customers service looks like and should be. They truly listen to their customer never pushy. If I owned a company I would recruit these entire team! A true gold mine of talents. Great Job!

it was painless and stress free . The service and vehicle was excellent. Everything exceeded my…read moreexpectations.

Extremely Disappointing Experience…read more After being in an accident, Enterprise contacted me to arrange a rental while my vehicle was being repaired. We spoke multiple times to coordinate the date, time, and body shop location for pickup. They even called the day before to confirm everything -- so expectations were clear and communication initially seemed solid. Here's where it fell apart. I arrived at the body shop 15 minutes early to complete any necessary paperwork. I waited in the lobby, and 10 minutes after our confirmed pickup time, I received a call saying they were "on their way." When I expressed my frustration about being contacted after the agreed time, I was told they "got really busy." I waited 1 hour and 17 minutes before finally leaving. I contacted another Enterprise location and arranged a same-day replacement pickup. When I returned to the body shop, the owner informed me that Enterprise Huntley never showed up at all. To make matters worse, I called corporate twice to report the incident and request a courtesy follow-up call. That call never came either. This wasn't a small inconvenience -- it was a complete failure of coordination, accountability, and customer service during an already stressful situation. Word to the wise: Avoid Enterprise in Huntley, IL.

Quick Easy Great Vehicle We will be BACK! Will recommend to all my clients and friends!read more

Stopped in on my way home because m yheadlight on my LR4 was out and didn't want to take it to…read moreZiegler in Schaumburg for something that seemed simple. Well they replaced it in about 5 minutes and charged me squat and then I was on my way home. I love these guys.

Went in to assess noise from drivetrain.It was determined rusted out control arms broken and new…read morereplacements required. I left. Ordered the parts and called to make an appointment to have them replaced.He scheduled me for first thing Friday morn 6-12-26 After checking in 8 am he told me ir was probably goingvto be hours before they coukd get to it.After waitng 4 hours in hot sun he came out and backed out of job and commitment. I did not presdure him. He could have refused at the point of making appointment.Instead he Grossly Disrespected me. In discussion i shared thst a mechanic onnyoutube faced with a hesvy rusted trailblazer did the job in 30 minutes, so if it goes easy it is not a big job by any means.To back out assuming the absolute worse casr possibikity and then to allow me to sit 4 hours ranks as the single most pathetic business management intrractionni have ever had in 60 years

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.