Even with a reservation, it doesn't guarantee there any cars that fit your selection criteria. I…read morewas put in a terrible car. When asking about a swap, nothing available and no attempt to fit something that might work. I'm in a car I hate. Hopefully I'll try a different branch when they open in the morning.

(If zero stars were possible, I'd give zero.)…read more Two days before New Year's, we had a rental reservation scheduled for 5:00 PM (Reservation #1688338623). Unfortunately, our vehicle broke down on the side of (Highway 121 and Base Pro Dr 1.2 Miles from Location) with our kids in the car. We stayed in constant communication with Enterprise, letting them know we were delayed due to this emergency. While waiting for a tow truck, we attempted to get an Uber from the side of the highway and four different drivers canceled on us, making an already stressful situation even worse. We arrived at the Enterprise location at 6:10 PM, which was 10 minutes after closing. The lights were still on and employees were clearly inside, but the doors were locked. We stood outside with our children while they turned the lights off on us and made no attempt to help or even speak with us. We desperately needed this rental to continue our planned trip to Oklahoma for New Year's. Despite explaining our situation and all the communication beforehand, there was zero effort to accommodate us, show empathy, or provide any level of customer service. The representative we spoke with was Trish, and there was no attempt to involve a manager or explore any possible solutions. We ultimately had no choice but to order another Uber to the airport rental car location in order to secure a vehicle, adding even more stress, time, and cost to an already difficult situation. This experience was extremely disappointing and stressful. I do not recommend this location at all.

This company is not a loyal company and definitely not honest!!!!!!One of thier employee ran the…read morered light on Dec19,2025 and slammed into my wife suv OMG this man acked as if he was on a drug. Thank God I was the only person in my wife Suv!!!!Over $11,000.00 dollars of damage was did to my wife SUV from the employees of Enterprise delivering drive!!!!From the Injuries I have received is very overwhelming to my life!!!!I have never had Sciatic nerve issues in my life until Enterprise employee hurt me.I received a Concussion as well and back problems with other series injuries.What has American come to as our Government Officials protect the Big rich company.But honest people like me driving the way the DPS office say we should drive always get the end of the short stick.When is our Government Officials going to do what is right to help the Americans people that obay the law they created????!!!!I am very happy that Jesus Christ sees everything we do in life!!!One day we are all going to face Him face to face!!!!!!!! All the money in the world and lawyers want be able to save u from God and His Son Jesus Christ if you have not did as God told us in life to do!!! I am so tried of being in pain everyday and meditation doesn't always fix the problem!!!!!!!!It kills our body organs in the long or short run in life!!! My family and friends and I have lost respect for this company. I have forgave the company and thier employees for what has happened to me.This has been a nightmare and a big life changer for me and my life!!!!!!!It sucks when u cant pick your 5 year old grand child and play outside with them like I use to!!!!!!!!This Wreck and the pain stops life for u and u can't even run or play basketball with your friends and family anymore. We can forgive like Jesus Christ teaches us to do, but we don't have to for get about what happened.I have gave the fight to Jesus Christ 100% because only God can wine our battles in life!!!!!Thank God for the man made cameras we have in our vehicles now!!!This company here is not wanting to do what is right, and we all know what that truly means,in America!!!! OMG!!!

All of the team here was really great with making sure we had a vehicle and were set up with the…read morerental. Super quick and easy return as well! I feel like sometimes with cars rental places there are a million things and it takes forever, this process was quick and painless!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

The person at the counter was amazing , great service fast time in and out. Same thing with the…read morereturn. The magical thing was when they called the next day asking if I was happy with my rental car. Who does that. 5 stars in my books

Go here if you want attitude when you ask a question, snark as you return your rental and to be…read moreentertained by all the people who work there that aren't working. It's a fun time.

This rating is subject to change depending on if Avis makes it right. I rented a vehicle yesterday…read moreand had a return time of 6pm. When I arrived to turn the vehicle in at 5:57pm, the door was locked. The lady working came out minutes later and pointed to the key drop box and said she wouldn't answer any questions because she was off the clock. She wasn't very pleasant. Lo and behold, I received a bill today for 225% of the original quote. Unbelievable... I wouldn't recommend using Avis. Try Enterprise!

Online it says debit cards are accepted. Took an Uber here, presented my debit card, and was told I…read moreneeded a credit card. Showed the cashier where it says online that debit cards are accepted. She replied: "that's only if you rent longer than 1 day". Then she wouldn't let me have my wife take a picture of my credit card for payment. Had to make her drive all the way here instead, even though I had ID and my debit card to establish identity. This is what happens when businesses have little to no competition and they are the only game in town. They know this and they take full advantage of it.

Book ahead, skip the counter and the line, and go right to your car!…read more That's always your best bet to be honest. I'll never understand why anyone would want to start a rental at the counter these days with apps and online booking so readily available. My Enterprise experience picking up and dropping off was great, and the folks assisting in both instances was good. The car was rather ordinary to be honest and was a bit more road weary than I would have liked. Finally as mentioned by other travelers, the ride to the terminals is a little bit longer than at other airports. Keep that in mind if dropping up a car and heading to airport.

It clearly states on the website that you can rent a car with a debit card if you have…read morecomprehensive insurance. We showed up for our rental booking and they denied us renting our car simply because we have a debit card. Not everybody likes to go into credit card debt in this country. On the literal booking email that they sent it clearly states that you can rent a car with a debit card as long as you have comprehensive insurance when we try to show them this they wouldn't even have a conversation about it even though we do have the insurance that is required to rent using a debit card. I would never recommend this place. They made us buy a return flight and then told us oh if you buy it under 24 hours before the booking it doesn't count then why the hell did they make us buy a return flight? We wasted 300$ on a return flight to be told it still wasn't good enough AFTER we booked a flight we don't need. We have the frontier flight pass we don't need to book our return flights until 24 hours before and they are basically free that's why we bought the pass and also why we didn't have a return flight. never coming here again. I will be using Turo from now on. They let you do a debit card, no hidden fees, and no weird polices that are undisclosed. I would also like to add that the customer service representatives were extremely rude and hostile. Whoever was working on July 1 at 1:56 PM seriously needs to be addressed for their behavior and the way that they talk to paying customers. Update so we tried to go to the other enterprise that wasn't at the airport and they are saying that you need a utility bill to use your debit card for a booking. (Even though i have extensively reviewed their policies and it never said that. ) Why would I have a utility bill in a state that I don't live in? If u was home i woukd be driving my own car not fighting with a rental company. These people are absolutely ridiculous. I recommend everybody use Turo.

Great communication. Selection of vehicles amazing. Vehicle rented was very clean and looked brand…read morenew! Staff was very professional! Tulve is my Luxury Rental every time I am in DFW!

From the owner: At Tulve, we understand that driving a luxury vehicle is more than just transportation--it's an…read moreexperience. Our luxury car rentals in Southlake, TX, allow you to drive top-of-the-line models from renowned automakers such as Mercedes-Benz, BMW, Audi, and more. Whether for business or leisure, our selection of luxury sedans, sports cars, and SUVs offers something for every discerning driver.

Do not use this Budget location. their customer service is beyond bad. We made a reservation two…read moremonths ago for a minivan, arrived on the day we scheduled to pick it up, and were told they don't have any vehicles available. We were told one was en route but couldn't be given a time of when it would arrive, or be told what type of vehicle it was. they couldn't "see what it is". this is also the second time this same situation has happened. Use a different company and save yourself the trouble. This one is the worst. If I could rate something zero stars I would.

Never ever again. I got the car because it was an emergency trip. The car was not clean inside when…read moreI got it. There was food, crumbs, crayons, and even some sort of pill left in the car. The inspection sticker was past due for 4 months. The registration has just expired a few days ago. There were scratches and dents around the exterior. And it had not even been washed on the outside. Bird droppings were on the windows. I honestly did not care that it was t clean. But when I returned it, the guy said he had to charge me $70 for "excessive dirt". He claimed there was dog hair all in the car. He said on the seats, on the floors, and in the trunk area. I don't even have a dog. So why he lied about it, I don't know. And he was just rude about everything. He even served another customer that had come in after me before he served me. The man renting a car before me when I picked it up went to his rental car and saw the tire light on. He came back into the store and told the guy working about it. The employee told him to take it up the street to a garage to get it fixed. What??? How about the company actually fix their own cars before renting them out. Don't make a customer do your job. If you do rent from them, here are some tips: -Make sure you find out when the last oil change was because they don't always keep that maintained. -Take lots of videos showing the condition of the car inside and out before you drive it from the store. -Record every single dent and scratch. They love to charge customers for previous damage done by earlier renters then charge you for it. -They asked me for my social security number and would not explain why they needed it. -Pray that you are not accused of damage that you did not cause. Best advice...avoid them like the plague.

Avis rental in Grapevine, TX was amazing and so quickly accommodating when our reservation with a…read moredifferent company fell through! They were able to find us a 15 passenger van and get us in it all within 30 minutes to save the night for our daughter's senior prom! Vehicle was clean, fit all of the kids nicely, had great AC even in the back (which is a must in Texas),, Andean smoothly! I would highly recommend this location to anyone looking for a large vehicle!

The service at the Avis located in New Orleans, Louisiana Airport is HORRIBLE. The front desk…read morewomen were so unprofessional and rude. They couldn't care less that I had paid in full for a mini van for my group of six for 3 days. I didn't get a mini van. In fact, I got a SUV that only seated five and we were a party of 6 adults. They were take it or leave it. No refunds, no mini van. RENTER BEWARE!! THERE ARE PLENTY OF OTHER COMPANIES OUT THERE. AVIS SHOULDN'T BE ONE OF THEM YOU CHOOSE!!!!

Tiffany is very professional. She answered all of my questions in detail and promptly! 10 out of…read more10 service.

From the owner: At Tiffany's Fleet, we're dedicated to providing our guests with exceptional experiences from start…read moreto finish. And as a women-owned and operated business, we take pride in offering a unique and welcoming experience that sets us apart.