Caution if you're renting a car from them. They pretend they clean the cars and they're attentive to our covid-19 situation however I witnessed them touching the steering wheel indoor door knob of the car I was going to rent prior to me getting in and they had no gloves on. Also the professionalism at that office is in the gutter. read more

This Enterprise location did a great job in getting us a rental car while ours was being repaired. The assistant manager, NIck, was especially helpful. Happy to recommend them! read more

I actually thought the experience was ok-not totally great but that could have been my fault. I had my 16 YO make the reservations for the car. (My bad) he said we have to pick it up at 10. Well, I've never reverted a car and thought I could just show up whenever. Not true, I HAD to be there at 10, and they wanted a major credit card (which I did not have so I had to go back to the other city where I live Bc they would not accept my debit or cash) annoying. So I went back home grabbed it. The guy was super nice he could tell I was upset about everything but it all worked out ok. Would go back if I needed to read more

The representative Nick was very professional and very helpful and patient with all my concerns. Highly recommended.

This location is doing a great job! I always rent from them when I need a different vehicle for size and/or distance. I've never had a delay getting my vehicle or problems with the billing. Domenic is fair and willing to go the extra mile for the benefit of the customer. read more

David, the manager, is very understanding and went the extra mile to make sure our experience was positive!! We actually arrived at the designated time, but due to circumstances out of Enterprise's control, i.e., renters extending their rental over the Christmas holiday/weekend, the vehicle we reserved was not available. David went out of his way to make sure that we had another vehicle, and later in the day actually delivered a vehicle much nicer than we ever thought we were going to be renting to our house over a half an hour away. We feel as though David more than took care of us, and we are grateful for his customer service skills and attention! read more

I had a reservation for 4pm. I got there at 3:45, walked to to the front desk and the associate greeted me and began assisting me. Phone rings, he answers the call and cuts me off and now begins to attempt to help both the customer on the phone and me at the same time. He ends the phone call, and begins helping me again. However, they do not have the car type that I had reserved (a sedan) they only had a truck and a minivan. I really didn't want either because a sedan uses less gas in comparison and I had reserved a sedan. However, I was desperate and decided on the truck. I was little upset but still excited for my trip back home. The enterprise associate pulls up the truck, we check the truck, and then we move forward with payment. I was quoted 238 but he was charging me 275. This got me a little more upset but I was still okay because I just wanted to leave and make my way to my hometown. I was going to pay with a debit card which he said he could not take and he began explaining the policy in excruciating detail. At this point I was agitated, frustrated and desperate. I ended up leaving and going to another car rental. Even without a prior reservation everything went smoothly. I've never had issues with enterprise but this location is something else. Would not recommend renting a car from this location. read more

I always get welcomed in Enterprise Davis center. Getting a car or returning is so smooth and easy. I have been getting sweet upgrades most of the time. The coverage and insurance are less then other competitors I believe. The best part is the weekend packages that make me rent car almost every weekend, as I don't have my own car. All the representatives behind are nice and welcoming. Thanks for making my experience a pleasure. Looking ahead for more rentals and excellent upgrades in future. :) read more

The staff is very professional. The Branch Manager who's name is Domenic went above and beyond to accommodate me for the inconvenience I had last week. I appreciate the fact that I am able to get picked up and dropped off most of the time. I'm new to the area. So far I've had great experiences while I am getting use to Dixon. Thanks again to Domenic as well as to your team for your accommodations. I would highly recommend this location for renting cars if you are in need and in the area. read more

Update I went back a third time to Enterprise actually spoke with management whose name I believe was Raymond. Raymond got me into the car and off I was to see family up north. Thank you Raymond for being understanding a hard worker and a representative of taking care of of business and customers .It's getting harder to find someone like you who cares. It's our choice in life to not possess credit cards not because we are lower class or don't have money in fact my wife is a master teacher and I am owner to thriving businesseswith that is the path that we have chosen life my wife and I do not possess credit cards for any reason this is the only instance I've ever had and we had to have a credit card and yet they Raymond was able to do it with my debit card and some extra provided information. Thank you Raymond you made the experience at Enterprise digestible. read more

My family and I rented a van from them two months ago and I left my iPad in there. Finally after two months I message them asking if they had found the iPad and they responded the next day saying they had it. When I went to go pick it up the background of my screen was different and they had logged out of my iTunes account. I find it a little disturbing that a employe would take someone's iPad and then use it until the customer reports it missing then they come forward that they have the iPad. I am extremely happy my iPad is returned but I'm disappointed that an employe was using it... read more

I have dealt with this Enterprise office twice in the last year because I needed a rental car when my Honda was being repaired. Each time, the staff was very friendly, helpful, and efficient. They coordinate with Caliper Collision repair shop in Davis (and probably lots of other places as well) and will pick up the rental car from Caliper, eliminating the hassle of having to return it to their office and then go over to Caliper. The rental rates are outstanding. read more

The manager was very rude on the phone when I said that I didn't want to use a credit card, but instead a debit card. He also wanted several documents proving that I work, have utility bills, and am a student in Davis, although I am new and don't have any of these things. I ended up using the credit card to avoid further hassle and as it was too late to go to another rental agency. He insisted that I have to purchase their insurance and gave me a GPS system that hasn't be updated for a while. Overall, the place is overpriced, the people are rude, and the car we got was a bit dirty inside. read more

Kelsey Anne is the best manager ever! She goes above and beyond and ensures you get what you're looking for. Best customer service ever! Thank you Kelsey Anne! read more

We made a reservation online and received an email confirmation that our rental car would be ready for pick up on Saturday. When we went to get the car, we were told that there were no cars available. We were told that because we had made the reservation less than 24 hours ahead, we couldn't expect a real reservation. However, there was no mention of this issue on the website or in our confirmation email . The people working the desk blamed us for not making the reservation earlier and not checking our phones often enough. Very disappointing. Terrible website and horrible customer service. We had to cancel our business trip. read more

Last week I rented a 2018 Toyota 4Runner from Enterprise. I am so pleased with their service. Blair and their office staff made this rental so easy... it was one of the most efficient, pleasant and outstanding rental-car experience I have ever had. I would recommend this branch to everyone and will definitely go there again. read more

They saved our day. We were headed for sac anime when our car broke completely. They got us taken care of quickly. Price was very good. 5 stars. read more

Be extremely wary of this Enterprise location! I was having a mechanical repair at a local dealership and the car rental was partially paid for thru the dealership. I trustingly gave a credit card deposit which was supposed to be released after the car was returned to Enterprise Davis and they charged my card 5 days or so after I returned the car to the dealership in perfect condition and with more than the gas that was in it at time of rental for a lot more than was due them....It's now in dispute with my bank card company! They've never even provided me with an accounting of what the charges are for!!!!!!!!!! read more

Meghan and Christina saved our Labor Day holiday by getting a car for us when our car broke down and several other car rental companies had nothing available or were closed early for the holiday. These gals were amazing. We are ever grateful to them for going out of their way during a crazy busy time and after hours. Hurray for Enterprise, a company that cares about customers. Ever grateful. Thank you! read more

Overall, not bad it was cheaper than other rentals in the area. Next time I'm going to ask if I get a discount through my work to make my experience even better. We got there in the morning and it was pretty busy. It didn't look like they had enough help. The lady ended up upgrading our car but unfortunately it wasn't a uncomfortable ride to our destination. Still beats driving my car. The car only had a third of the gas filled up. When I brought it back it had closer to full tank. They should try to have their cars full when handing it over to a customer for their trips. Hopefully next time I will get a comfortable car to drive. read more

The car rental itself was adequate. They didn't push me to buy the insurance or anything. Not many cars were available, but the car I got was clean. There wasn't a wait. Nothing wrong with the experience. I WAS impressed with the branch manager. I forgot my driving glasses in the car when I returned it, and when I came back the car had already been moved to the Roseville Enterprise and rented to somebody else. The Manager called the Roseville Enterprise, they had my glasses from when they had cleaned the car, and the manager DROVE TO ROSEVILLE to pick up my glasses for me. I was able to pick them up from the Davis Enterprise the next day. It's good customer service to care about somebody who had stopped being a customer the day before. read more

I have rented from this location twice for longer trips to LA and Oregon. The representative was nice and courteous. She told me about the weekend deal and even extended one extra day on the discount for my rental ! Contrary to what other reviews say, I was not required to buy their insurance, even if im a student, because I have full coverage on my policy. They didnt even asked me anything about my policy because they called to verify with the insurance company directly. Only complain is that there is a limited selection of vehicles, not only because i have student restrictions on what i can rent but also the lot isnt very big for vehicle choices. I was offered a ride home and i can say i was quite satisfied with both times i rented here. read more

I specified that I wanted no additional coverage. They still added it on. All told, I paid nearly twice the advertised price for my rental. If you enjoy being defrauded, come to this branch. read more

A manager named Andre at this branch goes way above and beyond to ensure a good customer experience. There's a lot of reason for me to shop around but I stay with these guys because they'll make anything that's wrong right and are super quick with pickups, dropoffs, and check ins. read more

I have the same experience as some reviews here. "Reservation" cannot promise a car. I made a reservation, about to pick up the car at 1 pm and return at 5 pm on the same day, just for some short distance driving. But when I got to the pick-up point, there is no car for me. The manager and staff in the Enterprise are definitely nice, so I actually really appreciate them. However, the messy arrangement of the car definitely ruined my whole afternoon. What I heard from them is that it is a graduation day at Davis, so nobody returns the car on time. I kept waiting until 3:30 that they told me there would be in 30 minutes, but I have to cancel the "reservation" anyway because it was too late. I would say that if the company could have put some alerts on that special day or notify us ahead of time would make it much better. Again I appreciate the staff there, but the car arrangement definitely need to be improved, otherwise this company is not trustful. The company should have predicted this situation because it happens every year, and please don't say you are able to rent me a car until you are at least 90% sure about it. I think it is not only my problem, there are still a lot of people waiting the car today. read more

I've rented a car from here 3 times and I prefer Avis & Budget in Davis to Enterprise. The 1st time, everything went fine although the customer service was not very friendly. The 2nd time, the car rented to me smelled terribly and was poorly vacuumed. It smelled like smoke and food. The 3rd time, somehow my reservation didn't go through. The rental agent didn't offer an apology or even pretend to sympathize, and they had no cars available. The 2nd two times the lobby was packed and I had to wait a long time. read more

This place is terrible. My reservation was made through the insurance company on Friday! According to the person at the front desk if enterprise doesn't contact us then it's not a valid reservation. It is Monday and I have been waiting here for an hour! There is a guy who just made a scene who has been waiting for longer than I have who apparently made his reservation Friday as well. There has now been 5 people who have came and gone before us. This is just total crap. It is not our problem that you guys don't have enough cars. Upgrade us if you have to don't keep us waiting for over an hour! read more

I've rented from this location probably 5x over the last couple of months. The staff, manager and even drivers are the most accommodating, polite and professional team of people I've had the pleasure to rent from. Kudos! read more

Not only did my car get stolen but my rental from Enterprise was vandalised too. All this was during UC Davis graduation week, no doubt, when the branch already were sold out. Christina, Meghan and the people at Enterprise, Davis branch were so helpful and understanding through my tough time. The customer service was so great even through their very busy time.....and thank you for it! read more

Enterprise the corporate office had taken care of me. So thank you. I will use Enterprise again, just not the Davis branch. I hear the airport is great. read more

I rented a car last month for a weekend. Not only was I blown away by the excellent rates, I was so happy with the customer service! Luis Mejia and Jose Saldana were so helpful and friendly. They made me feel at home and answered all my questions. Give them all the raises and promotions! Wonderful guys! read more

I was a bit wary to rent from this location based on previous reviews, but I have always had great experiences with Enterprise in the past, and I know that typically rental car companies are only reviewed by those who are disgruntled. Our experience was excellent. We rented a car for 3 days for a small vacation up the coast. The driver picked us up on time (we called an hour ahead of time), we received the car as soon as we arrived at the counter (although there was a short line when we arrived), and the car was clean, new, and even a small upgrade from what we had paid for. The most impressive service was provided when we got a flat tire in Fort Bragg. I called the company to ask how we would replace it, and they said that we should simply bring it to the nearby Enterprise office and that the tire would be replaced there. We dropped it off, grabbed a leisurely brunch, and within 3 hours, the tire had been replaced. We were not charged for this, and there was no annoying paperwork to deal with. Jordan, the service representative at the Davis Enterprise location deserves a shout out for her excellent and professional service. She was helpful when we picked up the car and when we got the flat. Really impressed and we will certainly rent from Enterprise again. read more

This is a great rental car place. I recently had my car break and had to keep renting cars before I got my new one, so I've had a lot of experience with this Enterprise. Everyone is always super friendly and efficient. I've been to the Avis also but it just doesn't compare. This place is cheaper, and the employees are much more dedicated to customer service. read more

I called in advance to make a reservation. I made it very clear that I needed to be picked up at 0900 SHARP, as I had a midterm in Rocklin at 1015. 0900 came and went. 1000 came and went. I called and apparently I was supposed to call and remind them, which was never told to me when I made the reservation. Then, I was told that they had no cars and that I would have to wait until someone dropped off before someone could come and get me. Two more hours went by without a word before I finally told them that I had had enough. The kicker, when I WALKED by the place, there were plenty of cars in the lot, so either everyone decided to return their cars all at the same time, or they were full of it. Stay away. read more

From the time I called to check on a coupon till return Enterprise offered great customer support. When in called to check on my upgrade and what cars that it would entitle me too I was told a Chevy Traverse, Nissan Murano or similar. When we arrived I looked at the small lot of cars and didn't see any mid sized SUVs. We were taken to the Nissan rogue and when asked about the Murano I was told they were the same size. They definitely are not. Normally it would have been fine but we were going to have two adults and a car seat in the back on a 5 hrs drive. That didn't seem too comfortable. My husband was going to see if we could just get a minivan and the the salesperson said she'd give us the minivan as a free upgrade. SCORE! It was perfect and I'm glad it worked out. Great customer service, we will definitely use this Enterprise location again. Thanks! read more

This was probably my worst experience renting a car from Enterprise! I had reserved a car to be picked up at 9 am for today 7/20. I showed up a little early and went up to the desk and gave them my information. The lady behind the counter was rude first of all and was training a new guy and seemed to be frustrated the entire time! Super unprofessional. They asked me if I will be paying with debit or credit and I said debit. When she took my card she then asked me if I had a credit card because debit takes a long time to process. Why would she ask for my debit card then in the first place?? What was supposed to be a in and out thing turned into a 45 minute to an hour wait. Since I was paying with debit she had to call my insurance company to prove Identity. The whole time while they were on hold with the insurance company the trainee was asking her questions and she would either ignore him or answer him in a very rude manor.. how is someone supposed to learn that way? I ended up being late to work because of this. I will no longer rent a car from this location and will be taking my business elsewhere. read more

As always, Great Staff ~ Great Service! I requested a certain vehicle and they came through! I only rent from this location because I've always been treated well and they truly listen to my car needs and do their best to accomodate me. The vehicles are always clean and well maintained. Highly recommend! read more

Never rent from Enterprise in Davis. Horrible experience and customer service! Would never suggest anyone go there. We had a confirmed reservation for a 7 seater mini van but when we reached there to pick it up, they only had a dodge truck!! And the representative was rude, unprofessional and unapologetic! They were not even willing to look at our reservation details. We were stranded on the way to Reno. Had to then uber to Sacramento Airport to pickup a mini van from Enterprise Airport car rental . Wasted the whole evening and reached Reno late night. Would never recommend anyone go there. read more

I made no effort to purchase additional insurance coverage with my online reservation, there was no mention of additional insurance coverage in the office before I handed over my credit card, it was only when the Enterprise employee "P.S." was checking mileage and inspecting the vehicle with me that in the middle of a series monotone questions going over the checklist says something to the effect of a dichotomous question "do you want the Elite coverage or just the basic". Then it was "initial here, here, here, and sign here". There was NO mention of any additional charges, nor price options for additional charges. When I returned the vehicle I was quoted $119 when I was expecting $79. I inquired of the difference and asked for a break-down. It was only THEN that I realized I had been tagged with an additional insurance coverage that I did not need or want. I was explaining to the Asst. Mgr "J.P." of the verbal interaction, it was then that "P.S." interrupted me and try to argue what he said 9 hours previously. To me, it seems like a clear predetermined attempt to sneak unwanted charges onto a bill. While "J.P." sorted it out and deleted the excess charges, I worry about other consumers that are not as detail oriented, use the drop-box, or are fatigued from travel. If you have experienced similar practices please do let Enterprise know and consider filing a complaint with the CA Dept. of Justice Consumer Law Division: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company "J.P." was very professional. The Ford F-150 I rented was immaculately clean and ran perfectly. Update 2/16/2016 5:10pm I received a call from Nick Miller, an Enterprise regional supervisor out of Elk Grove. He tried to imply to me that he thought it was a simple mistake because there is no financial incentive for the employee to do that. When I asked him if he by chance looked me up to see what I did for a living (I'm a Fraud Investigator), he told me "I don't care what your position is". When I pressed him if there was any promotional incentive for an employee to sneak charges in, he relented that there could be. When I told him I was aware of profit sharing, he admitted that there was. He heldfast that there was no "financial" incentive for any specific sale. I told him that this was a matter of semantics very similar to the trickery of the first employee. I am starting to have serious concerns of the ethical corporate culture of Enterprise Rent a Car. read more

How can I summarize this review? How about "the worst, rip off, unprofessional"? Yeah, that's a good start. The car was filthy and not full of gas, they tried desperately to change the terms when we returned it, they made it seem like they were doing us a major favor by honoring a Hotwire quote (that's the law), and they have a bad attitude. Other than that, it's fine. read more