Alexia did an excellent job for us. We were returning several cars. Handled it like a pro. Autumn the lady that is normally there always takes care of us as well. read more

While traveling on business, I started my morning with a tire that was losing air. I called the road assistance number, which was quickly answered btw, and they connected me to the Magnolia site. The gentleman working was more than helpful. I was able to get another car and continue my work assignment without added stress. My only regret is I do not remember his name to give him a shout out for his professionalism. read more

Rudest branch. At least the El Dorado one just doesn't pick up... this one is rude from the moment you get on the phone. I will never do business with them again and I don't recommend doing business with them. It's one thing to be short staffed... that I 100% get... my problem is when I ask for a time frame- because I have children and I have had this appointment booked for over a week- you don't have to have an attitude especially when I didn't cop one with you. This whole experience seems disorganized even with a reservation. I'm booked today for the el dorado location to deliver a car to the facility who is repairing my car but Enterprise El Dorado moved all their people to the magnolia location and so now the customers are the ones in the lurch. Feel bad for the staff. But still doesn't mean you need to have an attitude. And the customer service representative tried to tell me I didn't do my due diligence by calling the branch I had the appointment with and I did- all last Friday and have the call logs to prove it- no one would pick up the phone in addition to be transferred to the nearest branch and them not answering. I'll be additionally leaving a review on el dorado and other platforms because point blank- I don't think these particular branches now how to handle customer service and they need to be schooled on it. I don't want anything free or upgraded. Just a reasonable time frame. Literally that's all I asked for- and I was basically treated like scum. I'm sure enterprise has programs that can help their customer service problem... it's not just a short staffing problem- they most definitely have that problem as well, but it's being able to handle a situation in a suitable manor instead of being rude and having an attitude. Key elements to take from this: they don't take responsibility for their own actions. They are rude. And lastly don't book an appointment and expecting it to be there on time. Booking an appointment does absolutely nothing. God forbid, you have a job. read more