I last rented a car from National Car Rental at Winnipeg Richardson International Airport (YWG)…read morenearly 7.5 years ago. This review is long overdue. I recently flew into YWG because my round-trip plane ticket was cheaper ($301) versus flying in and out of Minneapolis-Saint Paul International Airport ($1200). My plan was to fly into YWG and do a seven-hour road trip down to the Twin Cities, similar to what I did when I lived in Minnesota, but shaving off an hour from what I used to do going home to Rochester. With gas fill-ups, it was still cheaper. It was a time-money tradeoff. YWG is a small airport. Most National Car Rentals at airports have Emerald and Executive sets of lanes where you select your car, do a quick registration check-in, and leave. It's not the case here. You need to visit the car rental counter first. National, Alamo, and Enterprise are under the same Enterprise umbrella. I managed to get Jamar at the Alamo counter. He was personable, helpful, and friendly. He found my reservation. He let me know that Winnipeg has even more speed traps and photo radar cameras these days. His mom recently went over the speed limit by 10 km. A camera caught her speed and she had to pay $380. Yikes! We discussed what vehicles were available. I went with an SUV because I like sitting up high, which is a change from driving my beloved Toyota Corolla liftback. I rented a Volkswagen Taos, which I hadn't driven before. I got my keys and headed to the rental lot. I got another nice man there who directed me to aisle 4. I found my rental vehicle. I was pleased with its condition. I put my luggage, backpack, and me into the car. I was off and running. I drove a lot. My final mileage was 2,283 km. I absolutely enjoyed driving this vehicle. It was smooth and quiet. Android Auto worked well with my phone. What do I miss about this vehicle? The heated steering wheel. It's a luxury feature, but it means a lot when the temperature dips and you have a warm, hands-on driving experience. I fuelled this car a number of times. It was straightforward popping the gas panel with a button on the driver side and fuelling on the right side of this vehicle. Returning this vehicle was a breeze. You make a right turn just before the Courtyard Hotel. I got the nicest woman who made sure that I was happy with my rental experience. I returned this vehicle with a full tank of gas. I am fortunate to get a corporate discount renting vehicles with National. I had an excellent experience and am thrilled that my rental had unlimited mileage! (78)

My Experience at the Winnipeg Airport location was positive. Not being familiar with the city the…read morestaff were very helpful providing guidance and traffic recommendations to the locations I needed to visit. Car was great, clean and new. Will recommend my colleagues to use this National location. Dan

I rented a car and that was fine. When I returned the car, I forgot an item in the car. I called…read morethem right away and they found it and said that they would mail it to me. After over a month of waiting, I followed up and was told that I didn't leave anything in the vehicle and no one saw it. I will definitely not be using their services again

Easy to get to, email explained shuttle to their offices. Car as requested. No hassle on…read moreupgrades. on the road in no time - very convenient and we found the staff were very helpful, both on pick-up and on return.

This location is convenient for us, so I've used it twice this summer, but both times they found…read moreways to rip us off, and I won't be back. The first time, they didn't have any vans, even though I had reserved one. They brought one in from another location. Since the tank was not full, they told me to return it at 7/8. It would have only cost me another $10 to return it full, but since they felt I returned it slightly lower than when they gave it to me, they charged $70 for the top up. When I complained, they said they would "look into it," but no one ever got back to me. This one, I was prepared to chalk up as a learning experience and ALWAYS return a rental car full, even if they say you don't have to. The second time, the price just kept on changing. We were quoted $312 at the time of booking, then only $189 at the pick-up time. $243 was charged to my credit card, which was confusing but acceptable, so we let it go. A week later, they charged another $189. Although $312 was supposed to include the rental and the insurance plus taxes and fees, the total came to $432! It appears the first charge was for the rental only, not insurance, but rather than the $147.78 plus tax I agreed to, they charged this amount IN US DOLLARS! The insurance, for some reason, was charged in Canadian dollars, but did have additional unexplained service fees. Both the rental and insurance rates appear on the same documents with zero indication that any rates would be in foreign currency.

gave them a 1 only bec I couldn't give them a 0. worst experience ever. worst customer service…read more Dont care about customer. They don't even answer their phones. Avoid at all costs

ZERO STARS FOR THIS PLACE! Run, don't walk away from renting a car from here!!! We showed up, they…read moresaid they were out of cars!! No explanation, just lies and more lies. Took our number and said they'd call us later that night with info on a car. We went back later, and then of course there was a new guy behind the desk, and then he tried to convince us we had showed up late to get our car and weren't even there earlier!! OMG it was a freaking nightmare, and had to rent from Budget in the end. They need to be out of business!!

I definitely do not recommend Dollar. For one thing, they do not have a counter at Wpg airport and…read moreyou have to take a taxi to their offices 2kms away. They don't explain this when you rent the car. You just have to somehow figure it out which is really stressful when you arrive after a long trip. They also don't reveal that the charges during the week are MUCH higher than the weekend rate. We thought we had rented a car at $19/day and they were going to charge us $85 for Monday. That was not transparent at all. Also when we called to ask if we could add a driver they were going to charge us retroactively for the entire contract. In short, bad business practices all around. Do yourself a favor and use anyone else. Never again will we use Dollar. Just wasn't worth he hassle.

had to change my resurvation and i read on thier web sit that you can not change just cancel and…read morerebook. good so i did but they charge me for the cancleation when they suggested it. I am still dealing with them. I would give them 0 stars but they have it riged so you can not..Run do not do business with them the are slow and dishonest

I arrived in Winnipeg on Monday and had reserved an intermediate car from this Budget…read more The first annoyance was that there was no car available when I got there and I was told there would be a half hour wait. They knew I was coming, right? This happened when I rented from this Budget in August ... I had a wait. Plus I was told that because of many recalls of their cars, all they had available for me was a mini van. A mini van?! I said I didn't want a mini van as it's so big. I was told that I could either take the mini van or go elsewhere. I took the mini van but said I'm with Budget. The counter person gave me her manager's car and suggested I send an email of complaint.

Rental cars feel good when it's -30C outside…read more The rental car section of the airport requires that you walk across the road from the terminal.. outside the terminal. Try not to freeze to death. Service is average, and they can look up your Preferred card without too much of a hitch. Even though we had reserved a larger SUV, we ended up with a smaller one. We had to come back the next morning and swap cars. Not sure if that's their fault, but I would've imagined that reserving a specific car might mean that we might want that vehicle.

My boyfriend called and made a reservation for me in advance. I picked up the car under his name…read more The employee my boyfriend spoke to suggested upfront fees would be reimbursed when the car was returned. When I picked up the vehicle at the airport an employee complimented my perfume (so inappropriate), and then quickly pressured me to choose the most expensive insurance. Both employees clearly knew I would be picking up the car alone. Gary Swann is the belligerent airport operations manager that covered for the Avis manipulators. Rent from them and pay a glorious $900.00 for 6 days.

**READ** (Second…read moretime posting this because I was forced to remove it by the manager Trinity McGuiness) Horrible experience, I would not recommend this place to anyone. Trinity the manager here is extremely disrespectful. She's rude, un-helpful, spoke bad about me on the phone (The male employee called her and had it on speaker phone.) She made me wait 30+ minutes while she was away from the store. When she got here she sped into the parking lot squealing her tires and abruplty parked. When coming inside she slammed the front door behind her, and stomped in behind the desk. She wouldn't listen to what I was asking and kept saying no without question. Super unprofessional and disrespectful. she needs a reality check on how to treat people. Part 2 (Second Interaction) I tried to re-enter the building to wait for someone to pick me up, Trinity came out the front door and the male employee locked it behind her. I asked if they were closing and she said no. I told her the door is not opening its locked, at that moment she confronted me about writing a negative review about her and called me a liar. (Both interactions are captured on camera.) She said she's not giving me a rental because I wrote a bad review about her and refused to give me a rental. She kept calling me a liar and escalading the situation. She continued to berate me about removing the negative google review. I was forced to remove it so I could be able to rent a vehicle. At that time she wouldn't let me into the building and left me stranded outside. During this interaction she called me untrustworthy, a liar and made me extremly uncomfotable. Never in my life have I ever had this type of experience with a manager. After the events of today I would not recommend anyone to do there business at this U-Drive. For Don Vito or the owner of U-Drive. The manager (Trinity McGuiness) at this establishment should not be in managerial position, she should be put under review and to be re-evaluated for her role as manager.