My daughter had an MRI at Monticello Diagnostic Imaging in Fort Worth. The facility was clean and…read morehad comfortable seating in the waiting room. The reception staff were friendly and courteous. The standout employee was KEITH. My daughter has had some traumatic experiences with MRI's in the past (she has special needs). He was so patient and helpful to her during the process. Keith deserves extra accolades for his kindness and going beyond the scope of his job to help my daughter. THANK YOU!

First of all the thought of getting back into another MRI machine made me so upset and so nervous I…read morealmost passed out . but as soon as I got here they made me feel right at home there was no one in the waiting room the person came back and got me basically treated me like his own family. put me in the MRI machine told me to relax told me if I needed anything to holler.. it was such a great experience that I fell asleep he had to wake me up , lol .... I highly recommend this place if you're a little bit apprehensive don't be because they're going to take care of you like family oh I will be coming to this place from now on... 6 stars. Is t Enough stars .. I promise you will be treated like a person , not a insurance number..

I don't have even the words to articulate how absolutely amazing these people are. They got the…read morereferral from my drs office and I was called literally on my way home from that appt to schedule. They got me in very quickly. They also have appointments after 5 which was great! They told me copay before visit then called me to remind me of my appt the next day. When I first walked in it was so nice seeing a very clean waiting area. I was greeted immediately. I had an MRI that day without contrast, followed by an MRI with contrast on my pelvis and lower back. I went in and told them I was beyond dehydrated and I already have horrific veins as it is. (For reference- anytime I've been inpatient they have to get nurses trained in sono guided venipuncture just to take blood. And even then I get stuck no less than 4 times. I'm not exaggerating. To have an IV set, they have to call in the PICC team to set a midline. Which oftentimes I've had to be stuck 2-3 times for that as well. Which really paints a picture if you know the skill of the PICC team.) I didn't have high hopes, to say the least. They were very quick to take me back. The gentleman who set my IV, even though I could tell he was nervous, remained reassuring to keep me relaxed. He joked with me and made me laugh. Which really helped. He did have to stick me twice, but this was no fault of his own. But... he got my TINY sclerotic vein on ONLY the second try!! Mind you, I am on some medicine that has caused me to have some tremors. So I'm very shakey. They also offered me a blanket if I needed one. Anyone who has had an MRI knows it's not quick, at all. You have to lay completely still for about an hour. I was in extreme pain. I cried the entire time. The team were amazing at reassuring me and just kept saying how sorry they were and just a little longer. I have never had such an amazing experience. I didn't catch the names of the people that day, but I hope you read this and know that I thank you.

This facility and team were awesome, friendly, and efficient! I was in and out in less than 15 min…read moreand would 100% recommend!

I came here for imaging after bad experiences with Solis. I'm glad I did! The facility got me…read moreregistered quickly; I was called back just prior to my appointment time and out shortly after. Sam, the employee who did my sono, was very efficient and professional. She explained everything to me in detail and made sure to answer any questions that I had. I never mention that I am an RN when receiving healthcare, but I pay very close attention to bedside manner and professionalism. Sam passed the test for sure! I would definitely return in the future if necessary.

Arrived early as instructed for our MRI appointment just to be told it had been moved back…read more30minutes (45 from our arrival time). No one called to tell us. Currently waiting an hour past our appt time and they said it would likely be another 30min. In addition, we missed another appointment entirely due to the poor scheduling and time management at this location. No explanation was ever given. Front desk staff aren't even kind about the delay. When asked to speak with the supervisor, she was unavailable due to being in a meeting. Customer service and quality to care are not their priority. Only schedule here if you have all day to accommodate last minute schedule changes with no notice!

Prompt. Liked the report they emailed with definitions. Very helpful. Easy to get an appointment.read more

Okay, I want to start off by saying my 3 star rating has nothing to do with the service,…read morefacilities, or staff. All of those seem great. I was treated well, I was cared for in a timely fashion, and nothing went wrong. However... My appointment was made on a Tuesday morning. The date of the appointment was Thursday evening. In that short span of time, I was called 5 times and texted 6 times. Now I'll forgive the one call where they let me know about a cancelation and asked if I'd like to move up my appointment. Fair enough. But the rest was excessive by any measure. Seriously, I've had crazy exes on benders who called less frequently than did Gateway Imaging. Seriously, you guys. It isn't you, it's me. You need to find a new patient who is more into your level of communication. Look, I hope we can still be friends. But please, stop blowing up my phone.

Had an open MRI that lasted 45 minutes. They started my imaging right on time and they were…read morefriendly, nice and made me feel secure when I had a mini panic attack because of a tight contraption that had to go over my face. They taught me how to remove it and let me practice getting it off. Once I knew I could take it off myself, the panicky feeling subsided. They also sent me a very easy to read report of my results. Will definitely choose them again.

Their scheduling was horrific. Excellent tone and tenor.....but incompetent…read more First off, the earliest date they could get me in was in 2 weeks. With the ortho follow up a full week later, it would be 3 weeks until I could learn if I needed surgery. All the while burning sick leave and vacation at work. So I called scheduling and tried to find an earlier date. The scheduler said they had a spot in Ft Worth today at 2:15. It was now 9:30 am, that office is at least a 2 hour drive, I said heck yeah sign me up! The scheduler said they would send me a text with the address and confirmation. I left just before noon....not wanting to be late and waste their time. BUT, i had not received the text. So I called the number while I was on my way 817-289-2002. Spoke to another very nice person. I let her know I had not received the confirmation text like they said I would, so I wanted to call and confirm the appointment and location....after all it was a 2 hour drive...... The scheduler was perplexed why I did not get the text but... joyously confirmed my appointment was good to go! She also let me know my part to pay was also $222. I said ok and kept driving. I arrived at 2:00 for the 2:15 appointment. Again, not wanting to waste anyone's time. I go into the office and let the clerk know Im there for my 2:15 appointment. I could tell she wasn't finding anything, so I added, its really at 2:30 but I came in early for the paperwork. The clerk said 'sir your appointment isn't for today because we have nobody here who can do it .' You had an appointment for the 27th and then the 21st, but it is not today. They know we don't have anyone here on Fridays to do the GAD.... She then says 'Are you sure you called the right place?' I showed her the number I called, and she looked perplexed....and said well thats our scheduling number.. I call the scheduler while Im standing there at the window. She once again confirms my appointment is for today..... but needs to check on things and puts me on hold. The phone rings right inside the window to the girls I was talking to...... Lots of Umhmmm, Umhmm....Uhmmm. Then girl number 2 says Did you call our scheduler.....I said yes Im on hold with here now......She then says OH she just called and asked us to reschedule you....... Can you come back monday????? What in the shit show is going on at this place? Talk about amateur hour. Nevermind I will have been driving 4-5 hours (Friday afternoon traffic leaving ft worth yay) I'm going elsewhere.......You guys can have it.

I had a great experience this morning at the Hulen location of Envision Imaging. Scheduling my…read moreprocedure on the phone was a pleasure with Erin. She was so polite and pleasant. I really enjoyed speaking with her. When I arrived at the office this morning, the two young ladies at the desk were polite. I was taken back almost immediately by my radiology tech, Chelsea who was wonderful to work with. She was informative, pleasant, gentle, understanding and patient. I really enjoyed my visit today from start to finish, which is very atypical for me when having to deal with medical procedures. Thank you to the Hulen location of Envision Imaging for making this experience pleasant because I was really dreading it.

Last minute our usual location called me and moved my son's X-ray to this location. Still very…read moreclose to my home so I just switched my plans and headed there. The staff was super accommodating and very personable with my adult disabled son. They already had all his info and the staff who did the scan was super caring, chill and eager to help our situation. We also had a few funny moments from my son so the appointment was very light and positive. This location is actually more convenient to the other so this will be our new X-ray home! It's so nice to be so welcomed especially at the end of the work day. Thanks guys!

I went because I was having chest pains. Doctor and nurse was nice. However they gave me aspirin,…read moresaid they couldn't find anything wrong and billed my insurance for 13k. I was only there about an hour. My portion of the bill is $900. Many items on the bill are duplicates. And $2400 for something regarding Covid screening??? Unbelievable.

Stay very far away. Unethical practices here. I went in symptomatic and was told by Dr. K we could…read moredo the culture and comprehensive testing I preferred through urinalysis. He stated "I want to do what you want to repeatedly" Even my significant other heard him say it while waiting with me. Skip to days later, my results took more than the allotted time to be uploaded so I had to call. Once they finally uploaded them, I surely did NOT receive the comprehensive panel I was informed I would. I called and spoke to Octavious, and he mentioned they only do so if you give them specific information about exposure. He also said Dr.K would call back, never did. So WHY would the Dr agree to testing I asked of if he wasn't able to do so? Why would he not simply ask had I been exposed? Instead they charged my good insurance, and now I STILL have to go elsewhere. Stay away from this place.

These guys were ok in the hospital when I was involved in an auto accident, but their billing…read moreprocedures get them a big fat zero!! I was involved in an auto accident on 11/24/18. I just found out that I still have an open invoice with them. I received 2, which were paid by auto insurance, but they never sent me the third invoice. So it wasn't paid. They offered to turn me over to collections immediately, but a supervisor did extend for 30 days, and if insurance doesn't pay (What insurance company pays in 30 days?) I will be turned over for collections. My perfect credit will be ruined because of these jerks. I'll let you know what happens.

Took my 83 yr old daddy in for a couple of X-rays. There is always concern when appointments aren't…read moreavailable. Not this visit!! Roseanne at the front desk was delightful, patient, and extremely kind in dealing w my grumpy dad. She went above and beyond to accommodate us!