Update #2:
Back to one star.
FYI, Envoy charged me a $100 closeout fee to roll over my 403(b). I was mildly surprised, so I did a little Googling to see what other investment firms charge. Fidelity (my new account) has a $50 fee. T Rowe Price is only $20. The nice man at Envoy did tell me they'd put me on their prayer list, but I didn't realize I'd be charged a premium for that extra service.
Ugh. I'm glad to be done with them.
Update:
I am in the process of rolling over my Envoy account due to a change in employment, so I have been interacting with their web interface lately. It's definitely much better than it was when I originally wrote this review: no more flash interrupts. Transactions are straightforward and fairly easy.
However, as I've been exploring alternative investment management companies I am reminded of how much more user-friendly and advanced the other sites are. Envoy is still very slow compared to regular banking/credit union sites. I wonder if this is out of their control, as their web interface is powered by the 3rd-party "retirementlogin.com".
To be fair, I was about to give Envoy a 3-star update, but as I have been working on the rollover, the site continues to baffle the mind. My rollover request was confirmed, but the confirmation page indicates that I need to submit a particular printed form ("linked below") before it will be processed.
There is no link to the form anywhere below.
So I call Envoy for help at 4 p.m PDT and of course they are closed for the day. I'm not surprised they keep Colorado Springs business hours, but it is certainly not as user-friendly as the other firms whose phone lines stay open until EOB in all Continental time zones (or later).
So the two-star review update is, as Yelp describes, "Meh. I've experienced better."
I'll be experiencing better once my money is out of Envoy.
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Envoy Financial is a joke.
Their obviously re-sold web interface is so poorly designed you can't even use it to make changes to your account. They populate it with impossible-to-avoid cheesy Flash instructional videos, but if you use any browser other than Internet Explorer you can't click the function buttons because Flash Player covers them up.
As a Mac user I am entirely screwed.
Employers, please be kind to your staff and avoid this company. For their retirement plans choose a company that understands modern platform-independent Web 2.0 standards like the rest of the civilized world. read more