I have had my Tesla worked on here and my other gas vehicles and found it to be the most reputable place I have ever been to work done on the cars. read more

I wanted to like this place more as it was close by and I had taken my car in there once before, and they were honest that there was nothing wrong and no work needed to be done. But my experience with getting new brakes and rotors was subpar. I had an appointment, they re-iterated the time frame once I got there, and it still took more than twice as long and over 4 hours. Even though they knew I was coming in for a brake and rotor change, the parts were not readily available. They have to procure everything, and every time they needed an item (expected or unexpected), they had to call NAPA and have them drop parts off. Literally saw a NAPA truck every hour drop items off. Which means an hour wait every time they need something. On top of it, I wouldn't have thought any shop would be more than a dealer. I should have price shopped as they were $300 more than the dealer. And charged me a $54 break inspection even though I told them I'm here for this service based on your recommendation from the last time I was there. As much as they pride themselves on transparency, they really aren't. Their quotes/invoices do not break out labor hours, labor rate, or parts costs. read more

I got my oil changed at ER Auto Care in upper Arlington, Ohio I moved to Florida. The check engine light has been going on for a couple of weeks so I took it to my Mercedez Mechanic here in Florida. Who has 40 years experience. He's a master mechanic. They put the wrong oil filter in my car and it was broken. There were shavings of metal and aluminum in the oil shaft. The oil was bad and they came off of my engine so now we don't know what's going to happen. I've tried for five days to get a hold of the manager named Jim and he would not call me back so...I got upset and told them I was going to get an attorney! Thren he called me. with an attitude. they will hear from my attorney. I will not waste my time with someone like that. They don't care! You are just a number. I will be getting an attorney. it shouldn't take a week for the manager of any place to call back. They made a huge mistake. they need to fix it! don't know if I'm going to need another engine. Go there at your own risk! I would never go again! read more

Made appointment online. Showed up 35 minutes early. Waited almost 2 hours and was told "we have no open bays yet". I asked why they accepted my appointment then. Guy shrugged his shoulders and said that's the way things work sometimes. I won't be back read more

Lucas was the guy to go to. I walked into ER Auto Care just unsure how this would pan out. I needed an oil change and I was nervous that my service would be subpar or below but boy was I wrong. Not only was I served with the finest of service from Lucas, but the entire trip was swift and helpful. The price was right and the service was great. I definitely recommend this place and you should ask for Lucas read more

I was able to make a very quick appointment online for my oil change. The appointment was also quick and thorough. Despite my car needing European oil they still honored their coupon. I was extremely grateful. ER Auto Care is a fantastic place. read more

They did not give me a price breakdown when I dropped off my vehicle and did not let me sign anything to approve the repair. I told them to remount the tire and wheel alignment. They told me the total is about $200. When I pick up my car, I found out they charged $180 to mount and balance 4 tire. I thought the price is including the wheel alignment. They did the work pretty quickly, but I hope they can give me a price breakdown and let me sign the paper so I am clearly aware the price. read more

This place has very friendly staff. My problem is the quality of work. I'm not sure if they are really doing what they are supposed to be doing. First of all I took in the car and requested that they check on the tire pressure sensors. Which was never done. I had to drive back for it to get done, after which they left their little tool that checks or resets the sensor in my car. I had to drive back after a few days for them to take it out. Secondly I did a full synthetic oil change at the same time(November) and in December I get a low oil warning. I asked and someone told me it could be from the cold weather messing with the sensors. It got worse eventually so I got home only to check the oil and find that there was no oil in the car. Also no leakage anywhere. Make your own conclusion. Someone correct me if I'm over reacting​ read more

WOW! Stay away from this business. I took the car in to get a $49 oil change and an estitimate on some other service work. The bill was $190! $50 fee to get a quote on brakes...no written estimate, just replace everything at "$600 per axle."! $50 fee to tell me the struts they installed 18 months and 6000 miles ago are "binding". Manufacturer says they were not installed properly. $500 installation down the drain and ruined the struts that had a lifetime guarantee. I will pass on these clowns forever and you should too! I wish there was negative stars! The waiting area was filthy is it asking to much to clean the crusty carpet and clean the cobwebs under the chairs...guess so! read more

The entire team was friendly, accommodating and knowledgeable. I believe they are one Autocare center that puts the customer first. my car was serviced timely, follow up occurred to ensure the car was operating correctly, which rarely happens these days. I would definitely recommend them and we have been a customer for a long time. read more

Everybody is super nice, the place is very clean, it even has fresh flowers! they also have delicious homemade cookies and other complimentary snacks and drinks, they even order you an Uber at their cost to drop you off at your home. BUT, you should never set foot in this beautiful place full of people who treat you very nicely. The act they put on is to lure you in, and then go for the kill (a substantial charge for work you don't need). Here's what happened to me. I went in for a front wheel alignment, I was given an estimate of $170, and a two hour wait. Place was very clean and nice atmosphere, so I sat and waited, an hour later the manager or owner comes in and tells me the bad news, the bolts to adjust the camber caster and tow were frozen and had to be soaked in a release agent over-night to be able to loosen them and make the necessary adjustments, and this will cost an additional $170, so now I'm up to $340!! I tried asking for a discount, but nooooo, they don't give discounts because their work is top notch no one can come close to their service (Humongous Lies!!!). The owner (nice guy) told me to expect a call the next day when the car is ready, he even told me about the special service they do for clients who have large repairs that exceed $500 and take a couple of days, they give them relatively new cars (loaners) to use while their car is being repaired. But in my case he offered an Uber on the garage expense to take me home and they did. Next day I get a call at around 10:00 am, unfortunately, the owner says, the passenger side nuts were loosened but not the driver side, that these are frozen beyond repair, any more torquing on them will damage other components. The new cost to do the repair with new parts is over $1400 and that's using off-brand parts! And after giving me some discounts. I told him to give me a few minutes, I called my close friend who owns a car repair shop on Corrugated Avenue, whom I trust with my life, however, he doesn't own an alignment machine, told him about the frozen bolts and nuts, he said to bring it over, he'll loosen them for me and I can go back and have the alignment shop do their job. Called the ER shop owner or manager told him my plan, he said absolutely not, he won't have it, either I accept what they offer, or they will not touch my car. I was so quite upset at him for saying this, I told him fine I'm coming to take my car and get it done somewhere else. When I got to the shop I told them if my friend is able to loosen the nuts and bolts and I can get the car aligned somewhere else, I'm going to write a bad review on them, but, if the bolts are truly frozen and components need to be replaced, I'll come back and apologize to them. Well, after I got to my friend's garage on fifth Avenue (called Haydar's Auto shop), they lifted the car, and a technician came over with a torque wrench in order not to damage any bolts or nuts, and to everyone's surprise, all bolts and nuts on both sides (passenger and driver) were loosened up with hardly any extra effort, all loosened very smoothly, nothing was frozen. That got me really mad, ER Autocare lied to me and kept my car overnight (which it obviously didn't need) and tried to con me the first time by doubling the charge, BUT, that wasn't enough, they wanted to con me for over $1400 and I would have taken their bait (the clean nice place even with fresh real flowers and home made cookies and complementary snacks). I asked my friend to recommend an alignment shop, he told me to go to Bee Line Alignment which is a 10-minute drive. I did, it was lunch time, so the job was going to take a couple of hours. I Went to a coffee shop, waited on their call and two hours later, I got a call, the car was done. I paid a hefty $120!!! To get it fixed. Quite a discount from over $1400 that ER Autocare were going to charge me!!! If you value your money, or work hard for it, don't go to this place. Tell your family and friends tell everyone about this place! BTW, the owner of the shop made a comment about my car being a $100K car, justifies an hefty repair fee, also, pointed to a Mercedes Benz was getting an $1800 brake job. I feel sorry for car owner who get conned at that place, especially people who own expensive cars, they seem to be an easy target! read more

The issue with our vehicle was intermittent in nature making it difficult to accurately diagnose. I was most impressed by the interactions that took place by phone to fully understand the circumstances and nature of the failure symptoms. read more

I have been extremely satisfied every time I have brought my vehicle in. They have made it easy to get in for appointments and have been honest, professional, and I feel a good value against competitors. I will continue to use this location as well as recommend them to others. read more

I would rate them 0 stars if I could. I went to ER Autocare because they sent me a $25 oil change coupon. I am smart enough to realize that this is just an attempt to find other things wrong with my vehicle that they can also fix. This is a smart business tactic. I never expected the following. I have attached the estimate they provided me for additional work that "needed" to be done. I declined this work and went to a mechanic I trust to get a second opinion (I have used this mechanic for my 5 vehicles for the past 10+ years - I trust him 1000%). He found NOTHING WRONG with my front suspension control arm and sway bar. The ER representative indicated it would be dangerous to drive my vehicle until the quoted items were fixed.....only $1564 100% a scare tactic! The worst part is my mechanic found an obvious leaking rear shock absorber that ER completely missed! The other items on the estimate also need addressed in this review. I realize that ER only mentioned the timing belt and water pump replacement in the event that I did not do this at 100k miles. I did have this done ...... by my trusted mechanic in 2020. He did the following (timing belt, water pump, hydraulic tensioner, idler pulleys, serp. belt, both air filters, bled cooling system, spark plugs changed, trans fluid filled, tail light bulb replaced) for $900. ER's estimate for just the timing belt and water pump was only $1953. I have heard Eric (the owner) on the radio talking about not getting pick pocketed by other repair shops. If you go to ER, put your wallet in your front pocket. I will make a strong effort to post this information in other locations so that the public knows what kind of business this is..........DISHONEST AND OVERPRICED!!!! read more

Took my 2015 in for a price to change the 6 spark plugs, they quoted me over $900.00. Toyota quoted me $500.00. So don't think ER Auto care is cheaper than the dealer as they state. Never again to return. read more

It appears that my recent review has been removed. Do not trust this company. They charged me $500 for a rebuilt water pump which I could have bought for a fraction of that at any parts store. The total repair was $2200 and the car was leaking coolant the next day. They are thieves. Do not do business with them. read more

Outstanding, honest customer service. They are organized. They diagnose and give you the bottom line. They share things you will need to focus on for future repairs and maintenance so you can plan ahead and they have a neat and clean waiting area and garage area. read more

Rated: incompetent and/or unscrupulous I took our Mercury/Escape in because the steering wheel was shaking. A common problem with failing power steering torque sensor according to master mechanics I asked beforehand. ER said it would cost $1023.92 but would replace it for $880, so next day I was notified car was fixed. I paid the $948.12 bill and there was no talk or notation that car was unsafe to drive or any other problems. I drove off the lot and quickly realized the steering was faulty. The steering was extremely easy to turn in one direction but difficult to turn the opposite way. I continued to drive assuming ER surely had test drove it and in a few miles it would normalize, it did not. This symptom is common when a replaced torque sensor is not calibrated after installation. I returned the car, gave a ,description of the problem, they would check, Week or so later I received a text saying I needed a replacement steering column for $1894.78. I did not authorize any work. When I arrived to pick up car I asked if the steering column needed to be replaced then in what way was it broken. Before the greeter could answer the manager came dashing out loudly proclaiming that they didn't break my steering column (no one suggested that) and he didn't "tolerate talk like that here". As he was bullying me to leave he boasted that if i had "proof ER was wrong he'd pay for the repair" The proof follows: I took the car to the Ford Dealership on Morse Rd and a Ford mechanic of 40 years diagnosed the problem as a torque sensor installation that needed the sensor calibrated. The full charge was $161.26 diagnostic fee and repair labor. My car DID NOT NEED A $1894.78 STEERING COLUMN REPLACEMNT just an honest mechanic. read more

I have spent a lot of money at this shop. It has been worth it. These guys are real pros. Highly recommended.

I brought my truck in because it was making a thumping noise. they did a full evaluation and said I needed all new ball joints and was unsafe to drive. I took the car for a second opinions at two other dealerships. The ball joints were completely fine, safe, and had tears of lore in them. it turned out that the issue was the transmission. When I tried to contact the manager to let him know he would not return my call. read more

Quality care and communication. I had a rusty part that fell off while getting my oil changed @ Valvoline. I was immediately taken over to ER Auto Care where they ordered the part needed overnight and took care of my issue without hesitation (right before a holiday weekend!). I highly recommended the team here. read more

The worst service ever in Upper Arlington area. The first time I called them to ask if I could walk in to check the tires, the manager said yes. When I arrived they said I would have to wait the results until the afternoon. As a result I didn't get any update all day. I went to ask them the next day and they said we were busy and you can take the car and check it elsewhere. That's how you guys are service customers. NEVER TAKE THE PALCE AGAIN read more

Jason was great to work with. He squeezed me in on a Friday with one days notice and had my car fixed in hours. He was very upfront about all prices and provided me with a loaner car to use at no cost while my car was being serviced. Highly recommend! read more

Ok, today was another score for E.R. Auto Care. Last evening, my heater stopped blowing (right, the coldest day of the year and my heater fails) and I called E.R. this morning. They said to bring it in and I got there about 7:30 am. They advised that it was not the switch, but, that I needed a new blower motor. I was also advised that the parts companies were not delivering because of the severe winter storm. However, one of the guys went to the parts store and picked up the part for my car - even in this terrible weather- and they quickly installed it in my car. I was back on the road before 10 AM and I am amazed!!!! If it was possible to give these guys 6 stars instead of 5, I would do so. This above and beyond regular excellent service - this is the best service in town. I told them that it is like what I remembered when my family used to take cars to the neighborhood gas station- old-school personal service! Thanks again for the absolute best service I have ever experienced! read more

I went to ER Auto Care after realizing someone had slit/cut my exhaust line and tried to steal my catalytic converter. I walked right in and they were able to look at my car and fix it within 15-20 minutes. The waiting area is very clean and they offered me coffee and snacks while I waited. Justin, the employee who helped me, quoted me $25 to weld the exhaust pipe back together but then did not even charge me for the repair because he said it was such a quick and easy fix. I would definitely recommend them and will go back for any future car repair needs. read more

Called them to get a windshield wiper checked out that wasn't working. They got me in within 5 minutes of me calling, and took a look to see what the issue was. Could've be anything. I'm a car dummy, and don't know squat about them. They can back about 2 minutes later and let me know that it was just a lose bolt, and they tightened it up, checked it out, and works just fine. This place was quick and HONEST. I WANTED them to change me something by the time I left. Professional and courteous to say the least. They also have snacks in the lounge room which is an extra bonus. HIGHLY recommended. read more

I was visiting Columbus from Cleveland and had to have my car towed here because it would not start. I needed to have my starter replaced, so I explained this to them, and they seemed nice and helpful at first. An hour later, they called me and said it was not my battery (which I already knew) and they needed to run diagnostics that would cost $150. I should have taken that as the first red flag. They called back after a few hours, and said that my starter did in fact need replaced, which I had already told them. They then sent me a quote which included $645 for a REMANUFACTURED starter part alone, NOT including labor (the cost was near $900 with labor included). This quote also contained a list of other unnecessary items that I "needed replaced" and was in total $1,918. I immediately hung up and called to get competing quotes knowing that this was outrageous. I was quoted elsewhere $300 for the same services. After calling them back and telling them that I would have my car towed elsewhere, they said to wait and they will "see what they can do" and ended up lowering the price to $425 for the entire starter replacement in total. They knew that I was in a pinch, and being a woman and from out of town, they tried to take advantage of me. I decided to let them repair my car at the new price so I could get it done quicker and just get home. When I arrived to pick my car up, they were rude and tried to lie to my face and gaslight me about the entire experience. In addition, my quote they sent stated all parts and labor were under warranty for 3 years or 36,000 miles. After I paid, he added a note on my receipt changing the warranty to 1 year or 12,000 miles. This business is extremely shady, unethical, and unprofessional. If you are a young woman, DO NOT COME HERE unless you want to be taken advantage of and grossly overpay for services. read more