Love this agency! My husband and I have been clients of this agency for many years! The staff is…read morevery knowledgeable and the customer service is fantastic! I highly recommend them!

Attempted to deny a legitimate claim. Appeared "snotty" in my opinion. Not diverse to my knowledge…read more Only women no men or minority staff. Used to have this agent and I switched to a different State Farm agent. Do not recommend.

Everyone is so friendly and professional. They helped me save $100 a month compared to my other…read moreinsurance company! I was having problems with bank account and they were so patient and helpful. Taylor, DJ and Angie are the best!!!! I will always refer my friends and family to them.

Braden was very helpful paying my bill each month is very easy every time I call in. I have no…read morecomplaints and if you need great insurance rates he'll definitely take care of you.

Dennia Beard was wonderful to work with. During our visit when we found out that she wasn't able…read moreto write a policy for a rental in another state, Dennia picked up the phone and began calling agents for us in that state even though she wasn't going to be able to get any financial gain. Having an agent that cares about you, not money, is awesome! Thank you Dennia!

Just left as a customer for more than 5 years. Raised my homeowners insurance policy 33% this year…read morefor "inflation." I called to ask about it and was told they were going to research it and see why. Fast forward a week later and still no call. I call back and they say "I'll have to call underwriting because they control increases, not us." I asked when to expect a call back and was told either later this afternoon or tomorrow morning. I then get a call directly from Dennia herself letting me know that "33% is the lowest I have seen." When I told her it was unprofessional for them not to follow up with me and that Allstate had quoted me significantly lower her response was "you should go with them. What date should I set for your policy to cancel?" I ended up calling Allstate and got my policy going. It's significantly more coverage for more than $100 less per month. This office used to be very nice and professional but lately they have worried too much about paying for the new building and service has reduced drastically. I will never do business with this agency again. Dennia was highly unprofessional with her attitude and comments. I probably would have just complained and been on my way about an agents bad day, but this is the agency owner. Completely unacceptable.

This office and agent was fantastic at first, but it has been a nightmare trying to get in touch to…read morecancel policies after moving out of state. They do not answer calls or emails. We've had to go through hoops with corporate to try to get our policies canceled, and they have continued to autodraft payments in the meantime. Even when corporate was able to cancel the autodraft, we received a bill for hundreds of dollars, when in fact we are owed the return of the drafts that occurred after our new policy in a new state was started. We've been told that only our local agent can complete this process, so we are stuck. I can no longer recommend this office in good faith.

I've been a SF customer since 2005 and have had several agents. I've moved from AL to AR to TN…read more Keith is always able to communicate with what our family needs. Great company, great agent.

I have spent days on the phone trying to get quotes for my car insurance. After being put on hold,…read morehaving to provide tons of information with no follow up calls, I finally dialed the right number!!!!! Chari was a God send!!! Very professional, very knowledgeable and had everything at her fingertips!!! She is a sweetheart and made this one of the easiest business experiences I've had in a while. I will recommend her to everyone I know!!!! Thank you Chari, for being a wonderful Blessing for me today!!!

Jackie Hooks is an excellent agent. Very good person in other walks of life, home, and an awesome…read morecook.