this is a terrific insurance agency!!!! the agents there are…read morekind hearted and extremely helpful and professional in every way!! especially Caitlin and the fine young man that finished what she started and set up for me!!!! Brovo Zulu at highest level for sure!!! that's Navy speak for unbelievably good job!! 5 Starr rating

My husband and I moved to Sand Springs last summer, and stayed at our daughter's house until we…read morefound one of our own. We signed up for homeowners and auto insurance through this office. After several months, it became apparent that they did not fix prior mistakes and were charging us for our daughter's newer and larger home, and, had me as a single male for auto. We received and small refund, but not backdated. So renewal time came around and we went with another company. Tried to cancel through this office and we had to provide proof of having other insurance, then they still didn't cancel - we had to go through the corporate office for help and they didn't require any proof. Also, it disturbingly was like we were signed up with a streaming service and being subjected to multiple questions and requests to change the policy to meet the other companies' prices. Then came two phone calls from "private" number - had to request to be taken off the call list. Our experience with this office was bad. They seem to have a lot of staff turnover, and not enough to cover operations. Do not recommend them to anybody.

Highly recommended Zoellner insurance! Excellent options for home, auto & commercial policies!read more

From the owner: At Zoellner Insurance, we protect your journey through life's uncertainties. Whether you're…read moresecuring your family's future, safeguarding your home, or planning for retirement, our insurance solutions are tailored to give you peace of mind. With personalized service and expert advice, we ensure you're prepared for whatever comes next. Trust us to be there every step of the way so you can focus on living your best life without worry.

Everyone has been very helpful in explaining claim process. It's been very stressful and all the…read moreladies in the office are prompt to get back to us with answers . We appreciate their help .

Everyone at Steve's office is always so nice & knowledgable whenever I call or stop by. I love…read morehaving a local guy who cares about his community. Bonus points for Ellie the office dog.

I had some questions about insurance so I reached out to friends for recommendations. After hearing…read moresuch good things about Kayla Kerr with Shelter Insurance, I decided to reach out. She was not only knowledgeable and understanding about my situation, she was quick to get back to me and extremely personable. I highly recommend Kayla Kerr with Shelter Insurance to anyone looking for any kind of insurance needs.

Service was just as horrible as my last review about this company . Lasey was argumentative and…read morethreatened me by saying that all their insurance agencies are connected and will not do business with me . 15th and memorial horrible too ... They don't have an underwriting department that was an excuse to get me off the phone. I hope they go out of business , looking for the cheapest and even their name says it all Cheap service . They were not on yelp so I thought I would add them for free. The one on 15th and memorial are horrible with customer service too !

What a rip off, you walk in the door and it is the most unprofessional staff you'll ever meet. I…read morewent in to get a better deal than my current insurance. Both cars paid of and clean driving records for my wife and I. They quoted me 1200 every six months. Laughable... Do not think they are cheap because of the name. Total rip off. DO NOT USE THEM FOR ANYTHING. Geico, Shelter is the best. By $600. Progressive is also very good.

Contacted this agency for an insurance quote for a combined home and auto policy with a 3 million…read moredollar umbrella policy. My first contact was a phone call which was sent to voicemail. Apparently they were at lunch when I called. Hours later I received a call back and gave them my current coverage information. The next day I got an email, not a phone call, telling me that they could not find a company that would give me coverage because I had made 2 claims within 5 years. That was not true. I didn't live in that house 5 years ago. I did have a claim due to a power surge in 2024 to repair electrical circuits that were fried as a result of the power surge. Another reason for denied coverage was because my house which had an expansion 17 years ago had standing seam metal roofing on the new areas and shingles on the original section of the house. That part of the house had new shingles in 2022. We moved into the house 2.5 years ago. They said because my roof had two materials that was another reason for denial. When i explained these facts in my emailed reply, I got no response back from the company. If you ask me whether I'd recommend this company I would have to give a resounding no. Poor communication and groundless reasons for denial. I was immediately able to get coverage from Bracken Insurance with no issues.

Rebecca, Krista and Jamie are awesome to work with! They work hard to save you both time and money…read moreand are very quick to respond to your needs! I highly recommend Tulsa Insurance Guy for your insurance needs!