Installation was done properly and the installers knew what they were doing. They were friendly and…read moreprofessional. The excavator was a master of his little machine and a great guy! My only complaint is that I tried several time to get a receipt for service provided but after several calls and texts no one bothered to get back to me.

I contacted AquaTight in New Minas when water was coming in to my mother's basement in Falmouth NS…read more When my mom finally decided to make the call she had someone out to her place within a few days. She was so happy she signed a contract right away for interior weeping tiles around the perimeter of the basement and a sump pump. Once they started digging, Brian and his crew found the problem to be more extensive and mom agreed to have the interior weeping tiles go across the floor and the entire basement. We had planned to head over for moral support and the work was well on its way when we arrived. Brian was happy to show us what they were doing and the plan going forward. He explained everything and answered all of our questions and was happy to do so and give us all daily updates throughout the project. He and his crew worked diligently every day and they performed hard labour, the kind that you just don't see any more. They cut the cement floor and dug it out by hand, carrying all the dirt & stone out using buckets and in the heat of the summer. The next day they came back and did it again until it was all out. That's when they started carrying equally heavy buckets of gravel into the basement, as well as heavy bags of cement. Once the brown wall covering started going up we noticed the basement felt drier than it had ever felt before and we were all really happy. Their work ethic was unbelievable. They worked hard physical labour, all they while they were always polite and kind. When confronted with an issue, they used their heads and figured out the best, most appropriate way to rectify it and let us know what they planned. These men went the extra mile on several occasions throughout the 10 day project, volunteering to explain what they were doing and taking time to answering our questions; they neatly rectified a jagged concrete hole in the basement wall; they asked if mom wanted to keep the excess gravel and took the time and care to spread it out so the driveway is evenly graded away from the house and they put some of it at the back door where they thought it would be best used; I had asked about a sump pump with a battery backup and Brian brought one over and explained the difference and let Mom make the decision on which one she wanted, with no pressure, which she really appreciated throughout this project; they suggested an alternate sink option since the base of her existing sink had rotted in her previously damp basement - they hooked up the new one and carried the old one to the curb for her. When they left at the end of the project they picked up every bit of debris in the basement and out into the yard. Now, one might say - oh well that's the way it should be, and I would agree. But I also say, how often in this day and age do you actually get quality and respectful work like that. Each of Brian's crew was respectful of my mom and her property, and me and my husband throughout the project. The proof will be at the first heavy rain but I have to believe that these men did not work that hard for something that would fail. They were all professional, hard working, and respectful well beyond today's standards. I'm so glad we found them to do this work. Huge thanks to Brian and his crew.