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Erin Cooper -The Cooper Group

5.0 (7 reviews)
Closed • 8:00 am - 8:00 pm

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Regina Santore  - Wallace Real Estate - Regina has a friendly smile and casual vibe. She's ready to help you with your real estate needs.

Regina Santore - Wallace Real Estate

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We have loved working with Regina! We are out-of-towners and we could only come out to Knoxville…read morefor a weekend, but Regina was up for the challenge. She worked with us to find out what we needed and got us started on the FlexMLS website so we could browse listings to our heart's content. Through the whole process, Regina has been exceptionally responsive even outside business hours. When we came to Knoxville, Regina worked hard to get us acquainted with the town and all its various neighborhoods. Visiting houses with Regina is like getting a crash intro course in home maintenance! She displayed extensive knowledge about house construction, upkeep, and local hazards. She was also very flexible, allowing us to adjust our schedule when an exciting new property appeared on the market during our visit. This was extremely helpful as it ended up being the perfect house for us! Once we decided to make an offer, she immediately got in touch with the listing agent to put our offer "on paper". By continuing to work into the evening, she got us a positive response on our offer before midnight of the day we toured the house. Yes - in 2 days, Regina not only took us to more than 10 houses and gave us a full tour of Knoxville, she also got our offer in on a house we loved. Since our visit, Regina has continued to be very communicative. She gave us a calendar of the important dates for closing and is in touch with the listing agent, so every milestone so far has been met well before its deadline. We haven't closed on the house yet, so I will update once that's settled. But as of this process so far, Regina has been an amazing buyer's advocate, willing to go way above and beyond to accommodate out-of-town buyers and get them the perfect home. We can't recommend - or thank - her enough.

We had the best experience with Regina in buying and selling our home. We originally moved to…read moreKnoxville in 2015 and considered buying our first home. She came recommended from a friend and really opened our eyes to the things we should look for when house hunting. She literally got down into crawl spaces and pointed out anything she thought was concerning: cracks in foundation, subpar building materials, roofing, mold, water damage, gutters, basements, things we would have never thought to consider. We never felt pressured to buy even though we looked at 20+ houses with her over several days. If she felt the house wasn't right for us, she let us know why instead of pushing us to put in offers. We decided to wait and make sure we planned on staying in Knoxville before buying. She made sure we knew she would be there to help us when we decided we were ready. In 2018 we knew we were ready to buy, and Regina was ready to go with another round of house showings. She gave us the same attention and consideration as the first time around. We thought we found our dream house and were ready to put in an offer. Thankfully, with her attention to detail she urged us to hold off and check it out after a rainstorm. We took her advice and when we went back noticed serious issues with water in the basement. With her guidance, we finally found the perfect home. She helped negotiate a good price as well as navigate all the confusing parts of purchasing it. When Knoxville got record breaking rain in 2019, we were so thankful Regina had helped us choose a solid house that avoided the flooding many of our neighbors and friends experienced. This year, my husband received a job offer out of state we couldn't pass up and had to move quickly. We hated to leave our home, but we knew Regina would help us sell it. Her expertise came full circle when the value of our home appreciated and sold very quickly. We attribute this to Regina's knowledge and guidance when we originally bought the house. Regina has set the bar very high for us when it comes to realtors, and I would recommend her to anyone who is looking to buy or sell their home. She is honest, thorough, organized, and professional. Most importantly, she is on her client's side through the whole process. Regina knows her stuff!

Smokey Mountain Estate Sales

Smokey Mountain Estate Sales

(2 reviews)

Please, for your own sake, DO NOT USE THIS COMPANY!!!!!!!!…read more In case they change company names, the owner is Laura (Allen) Woods. I am putting this review on here because I really hate to see this person rip off elderly people. Here is the "detailed" breakdown which she sent me about my sale: Retro & Antique Estate Sale Net Sales 5733.13 X 30% 1,719.94 (commission) 5,692.43 -1,719.94 3972.49 Payroll, Advertising, extra shed labor 3972.49 -532.40 -3021.00 = 419.09 The sale made $5733.13 and I was told my portion was $419.09. I repeatedly asked for details on the payroll, advertising, and labor costs but got none. My email to the owner: Laura, I am writing to express my deep dissatisfaction with how my estate sale was handled. From the beginning, I entrusted your company with significant responsibility. I provided my parents' items to be sold, prepared the house for use, and invested a great deal of my own time organizing and sorting belongings, both from the house and the outbuilding, so your team could efficiently process them. Given that level of preparation, I was surprised to hear repeated concerns about disorganization. What is most troubling, however, is the lack of transparency in the final report. The breakdown you provided does not meet even basic expectations for financial accountability. It does not include hours worked, itemized sales, or clear documentation of how proceeds were calculated. In my professional role handling accounting, HR, and payroll for a nonprofit organization, I am accustomed to detailed reporting standards, and this report falls far short of those expectations. Additionally, I personally invested money into preparing certain items for sale, such as purchasing parts for the lawnmower, without any clear return of that effort. I also have concerns about pricing strategy and advertising, as many items appeared significantly overpriced and the turnout did not reflect what I would consider adequate promotion. There are also liability concerns that were never clearly addressed. An incident involving your dog resulted in my cousin being knocked down, and it appears I could have been exposed to legal risk despite the circumstances being outside my control. Overall, this experience has been extremely disappointing. I feel the process lacked transparency, fairness, and professionalism. Based on this experience, I cannot recommend your estate sale services. I am requesting a more detailed accounting of the sale, including itemized transactions, labor hours, and a clear explanation of how proceeds were distributed. Please provide this information within a reasonable timeframe. Her response: I am sorry you're dissatisfied with your sale, but my team worked hard to sort, stage, price and hold your sale. We came a huge distance to do it for you. The garage was a lot of it, and no disrespect but it was a mess. I can send you a transaction report again, that shows each day of sales. Friday was awful, really hurt the sale despite my advertising. I also have a payroll report for your sale and could have charged $125 an hour. I do not have control of the market, or what people want to buy as it ebbs and flows to different items. But, I do see why others didn't want to do the sale because of the rural location. It was the worst sale I have ever hosted and that is neither your fault, nor mine. I am not happy how it turned out for you, but it was out of my control. I told you I would try my best, and I did. On the bright side, you didn't have to write us a check as you would have with everyone else. A clean out would have cost you 8,000 to 12,000. As far as the break down, you should have received a daily sales report, it tells how many items sold each day. Even though you had sorted some things, there was still a lot that had to be done. After the sale, I would have cleaned and organized more if you had wanted me to. Sincerely, Laura Like I said at the beginning of this review, please DO NOT USE THIS COMPANY for your estate sale!!!!!!!!!!

*** DO NOT SHOP WITH THEM *** As seasoned shoppers of…read moreestate sales, this team is so unprofessional! We will avoid at all costs! While we were shopping, they REPRICED an item in our hold pile after researching it. The gentleman accused us of tag swapping. Once we defended ourselves (as we had not) he said, "well, lots of people have been doing it and I know this is not right." All of this was a huge distraction as they rung us up. We paid cash and it was not until we got home that we saw where they repriced a $25 item for $60! Not only that, but they charged us for it twice! So an item that we picked up priced at $25, we were accused of tag swapping for, and then charged $120! I know that seems like a huge price difference to not notice, but we bought several bags worth of items and it was all so confusing towards the end. *** UPDATE *** The owner did get in touch with me after I posted my review. She did make it right with a refund for the over charge, but my interaction with her was worse than the on-site interaction. I am grateful for the refund, but not the hassle that came with it. We won't shop with them again.

Erin Cooper -The Cooper Group - realestateagents - Updated July 2026

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