I contacted Erin Edge operating under Erin Nicole Photo on social media at the end of May of 2017 about scheduling a portrait session with my daughter before she left to spend the summer with her dad. We communicated mostly through Instagram since that was how I had discovered her work and where I initially contacted her. While I was a tad nervous because she was newer to photography, I liked her style and decided to give her a shot. We scheduled for a week later. The shoot seemed to go great, in person Erin was extremely sweet and we exchanged plenty of friendly conversation through out our shoot. I had paid her for the photo shoot, paid extra for a flash drive of the images and additionally tipped her extra cash for her services. Within the next few days she emailed me some of the images and I was bummed when there really wasn't one single image I was in love with. While they weren't terrible, having owned my own successful photography business in the past, I tend to notice little things like uneven cropping, off placement positioning, etc. And while there may have been a good picture of my daughter here, one of me there, there wasn't one super great image of the both of us combined. It definitely would have been nice if Erin was more aware during the shoot and offered a little more instruction from what she was viewing through her lens for a little bit better outcome. Regardless, I thought getting the images on the flash drive and viewing them a little better quality might be different. So we made plans to meet so I could snag the flash drive from her but that fell through. As we entered summer we talked back and forth a few times about trying to pick up the flash drive, it just never seemed to happen (due to a busy summer on both our parts). Finally at the end of August, I just asked Erin to mail me the drive and provided my correct address. She said she would mail it out that day (she is in Reno and I am in Carson, mail never takes longer than 2 days). September 6, no drive, I contact Erin asking about it, no response. September 15th, another message on instagram asking if she could let me know what was up, the message was marked as "seen" yet no response. I ended up texting Erin, stating that I wasn't sure what I had done to be the bad guy here, I just wanted to receive the product I paid for. She apologized and stated I didn't do anything wrong, that she had tried to send out the drive but apparently wrote the wrong address down and it had been returned. I again provided my correct address and she promised to mail it out that day. October 20, 2017 an entire month later still no flash drive so I messaged her again. Message marked as seen. The next day again, still just asking her if she could please let me know what was up, and again message seen and no reply. I gave her a few days and she continued to post new shoots online and reply to people's comments, but still no responses to my inquiries about the product I had already paid for five months prior. I finally called Erin and when she answered I asked her to please just send out the pictures I had paid for. She apologized for taking so long and again promised she would mail it out the next day. I told her I didn't understand why this had become so difficult and that despite her talent, this was the most frustrating and ridiculous situation I've ever had to deal with for any "professional" services. Still, fingers crossed hoped I would receive the flash drive by the end of the week. Well the next morning, I woke up to find Erin had blocked me on Instagram (thank you Erin, very mature) and it's now November 2nd and I have not received the drive. I have little hope that it will actually show up. I truly am baffled as to why Erin Edge has acted as if I'm being a bother when one, I have literally received no responses to my inquiries, and two, I PAID FOR THIS AND AM NOT RECEIVING WHAT I PAID FOR. She truly was so nice during our shoot, I have no idea why it became such a hassle to respond to me or mail me my product. I hate to leave people bad reviews, especially someone I actually thought was nice but after this ordeal I would NEVER recommend Erin Edge or Erin Nicole Photography to anyone. Truly bummed at this experience. read more