I thought it only fair to give an update on my experience with Escape Beauty - I emailed a copy of my comments about the Salon to them in case they were unware of what had happened.
I virtually got a response immediately - which I was very pleased to receive.
The owner of the business 'Effie' was incredibly sincere, empathetic and professional, when she apologised to me and explained that this sort of experience had never happened previously at the Salon.
Effie then went onto explain to me that their policy is for their clients to always be completely satisfied and that she would be more than happy to refund me the full amount of what I had paid ($150).
I am especially pleased to say that Effie followed through on her word and I did receive the refund paid directly into my bank account.
As a result it will be my pleasure to go back to Escape Beauty next time I am in Hobart and have another facial.
Cheers
p.s. Many thanks again Effie. read more