The puzzles are soooo good!!! Even tho the room isn't very high techy, the puzzles are actually…read morequite challenging. We did not finish the red room, we ran out of time. But there's just one puzzle left, and for a room that difficult i'm still quite happy we made it that far. Thank you for that thrilling escape room! Will be back for your other rooms for sure!

I came back here to celebrate my early birthday, and they were kind enough to give me a birthday…read morediscount for one free person. We paid for four people but ended up doing the escape room with five! My wife called ahead, and they honored the offer, so it's definitely worth calling ahead if you're celebrating a birthday to see if that's an option. This time, we did the Corpse Whisperer escape room, and we loved it. We escaped with 15 minutes to spare, though we used six hints, hehe. The room was well-designed, and I'll admit it was slightly scary, so be prepared if that's not your thing. I would totally recommend trying that room or using Escape Duck if you want a fun experience. Both times I've been here, I've enjoyed the puzzles, and I think this is one of the best escape room locations I've visited.

We used Surreal Escape Games for my kids' 5th Grade Elementary promotion day at school and they…read morewere an absolute hit! The event had Surreal Escape Games, video game trucks, PhotoBooths, scavenger hunts, etc. Hands down the most popular activity was the escape room. The kids kept going back to the room again and again - I didn't realize how much fun they would have trying different ways to solve the room! I helped coordinate logistics with our PTA and Mike - the entire process was incredibly smooth and easy. Coordinating with Mike was awesome, fast, prompt, attentive. Had an answer for any and every question, got all the paperwork together in a timely matter. They set everything up, have their own cast of fun and entertaining actors. We just provided a space for them to host. Can't recommend this company highly enough if you're looking for a unique experience that will come to you!

We had surreal escape games planned for an adult friends birthday. It was surprisingly really well…read moredone with challenging puzzles and convincing live actors. It was so fun, full of laughs and entertainment. I would highly recommend for your next party.

I did the Missing at the Mortuary tour in Pasadena after watching The Mortician on HBO Max, so I…read morewas definitely curious to see how it all connected in real life. The tour had some creepy atmosphere but overall, it felt a little flat. Didn't really learn anything new or interesting. It wasn't bad, but it didn't really live up to the intrigue or tone of the show. I couldn't help but wonder if the electrical company that bought out the mortuary is getting a cut of the profits.

Best business out there for any entertainment! From ghost investigations to magic to escape rooms!…read moreThis place has it all! Insane that it is at a real true crime location... taking the tour next! 10/10 ask for Noel

The family feud game was a lot of fun. Dean was a great host. It was a great low key way to end our…read moreday's meeting.

Dean did amazing! Great moderator for office. Our office had a blast with office feud game.read more

This was the first time, and definitely not the last time, we have visited Escape the Room. We…read moredecided to try out an escape room with the whole family, including my in-laws and daughters (aged 8 and 10), with this being the first escape room my daughters have ever done. Because this was their first escape room we did the most family friendly room, the Western-themed room. And it was perfect for everyone....challenging enough fro adults, but not so challenging that the kids couldn't be involved. In fact, each of the six of us found multiple clues throughout the adventure. We did end up getting two clues to help us out, but it didn't ruin the experience and definitely encouraged our daughters to keep going. And we did eventually escape!! This was perfect way to pass some time on a hot summer day in a fun and though provoking way. It also helped out that the staff was wonderful and really got us amped up for the escape. We can't go back and try the two additional themed escape rooms they have there!!

escaped the clock tower room! this escape room had very unique puzzles and machines that were all…read moreon theme with the room so it made it very fun and immersive. if i recall, there were no number locks or key pads in the entire room. it was hard to tell when we were close to escaping the room though so we asked for an extra clue that we probably didn't need. **parking: glendale galleria on weekends is packed so give yourself 30 extra minutes just to find parking!

This was my 3rd escape room at Escapology in Universal CityWalk, and we seriously love it every…read moresingle time we go. It's become one of our favorite things to do, and this visit was no exception! A huge shoutout to Natasha and Byan--they were absolutely amazing hosts. From the moment we walked in, they were welcoming, energetic, and set such a fun tone for the whole experience. They explained everything clearly, kept the excitement going, and made us feel totally immersed in the game. You can tell they genuinely enjoy what they do, and that energy really makes a difference. The room itself was a blast, but Natasha and Byan are what made this visit especially memorable. If you're thinking about trying Escapology, I highly recommend it--and if you get Natasha and Byan as your hosts, you're in for an even better time. We'll definitely be back again!

I rarely leave negative reviews, but I feel it's important to share our experience…read more My family and I visited Escapology at Universal CityWalk after purchasing a promotional package last year. Before coming in, we called to confirm how our promotion worked. Unfortunately, the manager in universal city walk escapology who answered the phone was rude, impatient, and spoke to us with an attitude while we were simply asking questions to understand the promotion. When we asked if we could speak with a manager, she responded, "You're already talking to the manager," in a very dismissive tone before abruptly hanging up on us. Despite that unpleasant phone call, we decided to give the location a chance. When we arrived, another employee kindly reviewed our email, explained our promotion clearly, and helped resolve the confusion. He was professional, patient, and provided excellent customer service. We appreciated his help. Then when we're about to pay ge transfered us to other lady which I believe was the supervisor. As we paying she's charging us $99 when the other guys told us that we only need to pay $50 for kids si de we still have the promotion which is the 25% off. So I just ask her nicely not in a disrespectful way to call the other guy who help us first so he could explain it to her. So we paid, we're booked in. Everything seems fine even though she's rushing us before the game and after and I feel that's kind of odd. After we finished our escape room, we were taking family photos. My boyfriend politely asked the manager if she could take one picture of all of us. Instead of simply helping or declining, she unexpectedly told us we had to leave because we had been "disrespectful" to her and her supervisor over the phone. This completely caught us off guard. We had never raised our voices or disrespected anyone. We were only asking questions about a promotion we had already purchased. If we had truly been disrespectful, why were we allowed to complete our purchase, play the game for over an hour, and only then be confronted after everything was finished? I even asked to check the cctvs if we're being disrespectful and she said, I didn't have to check the cctv. which I found very unfair and very unprofessional. The most disappointing part was that this happened in front of our children. I asked her not to continue the confrontation because my kids were there, but she said she didn't care. As a parent, that was heartbreaking and completely unprofessional. I understand that misunderstandings happen, but managers are expected to de-escalate situations professionally--not create them. This experience left my family embarrassed and disappointed. The escape room itself was fun, and the employee who initially helped us was wonderful. Unfortunately, the manager's behavior overshadowed what should have been a great family outing. it was traumatizing to my kids especially that never happened to us. I sincerely hope management addresses this issue so other families don't have a similar experience.

We had so much fun here. There were a lot of puzzles to solve and they weren't beyond solvable by…read morenormal folk. We needed more people to complete the amount of work in the room. We had cancellations and rescheduling a lot so we lost people in the process. I wish they had online booking and rebooking and more availability. I had to call the owner Anna, but she was very nice and got it arranged and personally hosted us. We tried to plan a visit around the holidays and availability was spotty and i wasn't getting called back. I feel like the holidays should be more staffed because of other people being on holiday. Still a fun time and I'd definitely come back with a bigger group and maybe a different room. It was so clever setup

This place was amazing. Hosting our daughter's 12 birthday party here. They did the escape room…read morethen party in the back. The kids loved it. Would highly recommend for teens and adults. Hosts and staff were super nice and really made it an enjoyable event!

Parking is easy. Get there EARLY.To enter the location you…read morehave to figure out a code to enter through the vending machine. Inside your greeted by one of the employees notifies you that there's no electronic device devices watches are allowed inside so they do provide lockers Afterwards they have you enter a different location and they offer you bathrooms prior to their escape room. We did the basement. This is the first time we've ever done an escape room so I had no idea what to escape. I don't wanna spoil too much BUT this was absolutely one of the best times I've ever had. The actors were so helpful and so funny. We didn't successfully pass, but we were very close!!!!!!. We had a group of two. When that room holds up to 10. Soooooo we did our best hahhaahaha . It's very interactive at some points, We had to crawl through spaces, walk through trap doors and we did get our hands dirty. We were Using flashlights to get around. It was SUPER interactive. I had a blast!!!! Will definitely come here again!!!!! Do wear comfy clothes. We were sweating!!!! Closed shoes recommended. And always pay attention to small details. Everything is a clueeee!!!!! And most importantly stay positive lol

SO SO SO SO SO SO much fun!! The staff was very inviting and incredibly kind. We weren't able to…read morefinish the room (The Courtyard) but the live actor and the gamemaster who was watching us were super supportive of how far we got into the game. The room I chose was actually meant for a larger group, lol... but we made it fairly far! The live actor really added to the experience, I def recommend booking one with a live actor. The puzzles were reasonably difficult, imo. Try your hand at escaping Edward Tandy's home