Roman and a worker came to my home to repair a ceiling from water damage. They worked very hard and…read moreefficiently to fix the problem. It took hours due to products that had to dry. When done, they cleaned up and even put up a light fixture to replace the one that was there. Friendly, personable and fast service.

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I think this is the 3rd time I have purchased carpet from Callahan's. Jerry brought samples to my…read morehouse after I emailed him a couple photos of my kitchen, and I found the perfect carpet from the samples. The man who installed it did a great job, and I'm totally thrilled with the results.

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.

I commend everyone on the Calvetta team for working with us on this. We had a small job but it…read moretook a lot of man hours and I'm sure it wasn't worth Calvetta's time to even carry it out. We requested to have a stair nose replaced on two steps with a vinyl that isn't made anymore. It took weeks but Jason in the warehouse hunted high and low for a matching piece. The first attempt didn't look right and Patrick, the installer, strongly recommended to keep looking because I would have hated it in the long term. And he was right. Everyone I worked with, particularly Joey, Amanda, Gina, Patrick and Jason, went the extra 10 miles to make sure we were kept in the loop and got the stair nose we needed. Patrick installed a perfect option and we couldn't be happier. The price was good, too. This small job landed you customers who will sing your praises to everyone and will definitely hire you again.

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Pucher's Design Center performs before and after the sale…read more Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best." Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer

what a great job on our whole-house carpet cleaning. would highly recommend! Danny was…read moreprofessional and easy to work with.

Danny was great to work with! He was very responsive, worked quickly, and did an amazing job. Our…read morefloors were pretty rough when we bought the house, but they're now shiny and look exactly like we wanted them to. Very happy with our results!

The showroom is huge! With so much to choose from, I didn't know where to start. Karen and Fred…read moretook the time to listen to what I needed and why I needed it. They helped me find the perfect floor for my basement remodel! Thank you guys!

Joe and Tony installed our carpet this morning. They were on time, polite, fast and vey skilled…read more The room is large and required (1) 18' seam in one direction & (2) 4' perpendicular seams that are invisible.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .