Hoffman's hosted another nonperishable food drive at its car washes over the weekend. With the…read moregovernment shutdown and the threat of the SNAP ( food stamps) program coming to a halt for November, the need for food donations has taken on a greater sense of urgency. Hoffman's has annual food drives but I've never paid much attention before. This time, I showed up. I brought canned goods and got a car wash in return for free. It's a nice event. A win-win for all involved.

The casing of my driver side mirror broke off in the automatic car wash tunnel. For whatever…read morereason this particular location's automatic car wash process always seems to push against the drivers side mirror of my car... which is simply a crossover SUV... causing it to fold inwards towards the body of the door. The last time I was there, not only did the mirror fold inwards, but the high-pressure air dryer blew off the outer plastic casing of the mirror, which in turn cracked when it hit the concrete floor. It seems simple that if an automatic carwash breaks something on your car, one would expect the company to take liability, or somehow make it right, especially when it is something that is part of the body of the car. Instead, an on site supervisor decided to tell me that he "thinks" because the casing had a hand written number inside of it...that it must have come from a junk yard?! (which apparently means they would not be covering it) I really hate when people make statements without evidence or facts... The mirror case completely matches the new one that I just had to order from that dealership... I also know that in the time that I have had this vehicle, I have never had a problem with the driver side mirror, nor have I received any parts from a junkyard, since I don't even know where they exist in this area... And for the 12,000 miles that I did not have the vehicle, (it was certified pre-owned) there was certainly no evidence of damage or accident on the Carfax report since all of the service was done in one location. Of course upon hearing that the vehicle was a preowned vehicle, the manager seemed to double down on inferring ( without much evidence) that it's not an original part. Don't we just love the death of customer service these days?!? When you don't want to take liability for something that went wrong, blatantly and without facts, accuse the customer of having a non-original part and tell them they are wrong...ugh! It is my strong recommendation not to support this business... from rude customer service...to inattentive teenage pre-washers, to the lack of drainage and horrible condition of the pavement across 9&20 that causes your car to get dirty again as soon as you drive out of the place, the difficulty of getting in and out due to traffic, or the fact that this car wash tunnel doesn't seem to be as well-aligned as other ones from the same company, causing one mirror to fold in, but not the other?!? Again, this, does not happen in other locations of the same company Let's hope more car wash options become available in this county...because this one seriously needs improvement

Hoffman completely rebuilt the old Raindancer car wash into a state of the art new facility which…read moreopened in late 2025. Unfortunately, they no longer have the self service bays, but now offer free vacuums which is a big plus. When they opened the new facility, they were giving away free car washes for a couple of days and had some special on their Unlimited Car Wash Plan which included additional free car washes after the plan expired. I signed up for the plan, the attendant put a bar code on my windshield and I used the car wash during the winter. Overall, the car wash did an excellent job when first opened. And when first opened a lot of colored lights would begin flashing as the vehicle passed through the various stages of the wash. The final time I used the car wash fewer lights were flashing and for the first time an attendant used a hose to spray down the front of my car. It's uncertain whether the car wash was now providing all the features included in the paid for plan. There are two lanes vehicles use which scan plan bar codes which then merge into one lane while making a sharp left hand turn to enter the wash. Twice I almost got into an accident because a vehicle couldn't make the turn and had to backup as the lanes merged causing a near miss. The exit from the car wash is tricky and causes confusion. There is a yellow light and a small sign which states to wait for the green light. The yellow light may be on or off and green light seems to go on at random times. While waiting for the green light the vehicle may not be moving forward because the plastic track which propels the vehicle is now only on the rear wheels and can begin to slip. Many times I had to drive away and not wait for the green light. Finally, the vacuums work well.

This location is terrible! Staff purposely turned off all vacuums so customers won't come. They all…read morehid inside when they saw customers. It was 2pm! Lazy staff!

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

Had my first car wash at Golden Arrow. The gentleman I worked with were outstanding and took their…read moretime and I am very happy with the service they provided this morning. Sunday mornings are a great time to stop in no lines!

Horrible customer service. Got turned away for some rust on our vehicle, no apology, swearing…read moreabout how he didnt want to wash "this f***ing thing". Almost had us rear end someone because he was waving us up and not paying attention. Now I remember why I don't ever give my money to them. If I could give 0 stars I would.

After 18 years of using this car wash, including buying gift books for family stocking stuffers,…read moreall of a sudden we can't go through because of our hitch. Okay...so we go through the touchless "car wash", but it didn't WASH! I went to discuss it with the attendants and was told, "It is only squirting water on your car". I took pictures...the car was still dirty. I asked why they take money for a car "WASH" when it doesn't wash. (BTW: Definition of "wash" is "to cleanse", "to remove dirt"). They did not offer to send me through again...nothing. I went back to speak to the manager who demonstrated why their employees have no ability to remedy a complaint. Their customer service is terrible and we will not go back again. I also wouldn't let my kids work for them because people get mad when they don't get what they paid for and I wouldn't want my kids to get the brunt of that anger. Very sad as we try to support local.

I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

- good, deep clean - roughly $50…read more- i loved the comfortable waiting area of treats and coffee and water - ~20-30 minute wait

Amazing service. I have a sports car that I don't trust to just anyone…read more.. Jaleel and his brother know just how to clean and make my car bright and shiny... ( They know how to drive stick shift lol). True value for interior and exterior clean... Showroom quality. Attached pic after just leaving....

I'm extremely frustrated with my experience and would strongly caution others before signing up for…read morea membership here. First, it is essentially impossible to reach anyone for help. The customer relations phone number listed does not work, and there is no reliable way to speak with a real person. When I attempted to cancel my membership, the website required both a phone number and membership number to process the request -- yet neither of those actually works in their system. This makes canceling effectively impossible. On top of that, the wash has been closed multiple times throughout the winter. Despite paying for a membership, I often could not even use the service because the facility was not open. Between the lack of customer support, a broken cancellation system, and frequent closures, this has been an extremely disappointing experience. A business that offers recurring memberships should at minimum provide a functional way to contact support and cancel service.

Gets car cleaned. No veteran discounts. Never really a line. Some value with monthly subscription…read moreif you get car cleaned multiple times a month.

We were visiting La Moda Lisa so decided to get the car washed on the way out at what appears to be…read morea modern and higher-end self-service touch-free car wash facility. They have outside vacuums, self-service bays, and three automated touch-free bays. Charges are $8 for basic, $10 for the 'deluxe' and $12 for the 'you don't really need that' wash. Downers are to get undercarriage washing (really the main reason you need to wash the car during salt/snow season) you have to get the $10 or $12, and like a lot of automated car washes, they're now charging extra for credit card customers now that they can, under the ruse of 'charging state sales tax' (which they have to pay on cash orders, too) but it's really because they are now allowed to chargeback customers for the credit card fees they pay but they're not honest enough to say that. For that I give them a little stink eye. That said, I thought the car wash wasn't that great. The undercarriage was not very long or with a lot of pressure, and the automated touch free system left gunk on my windows I had to spritz off afterwards, and the automated dryer was very tepid and underpowered. For the same prices I've had better automated car washes so probably won't be back unless it's a matter of convenience (as it was today).

Expensive, especially for the toughness wash. Left soap and water on my car. $3-$5 more expensive…read morethan same washes elsewhere.

The touchless car wash is absolutely terrible. Not sure if there's something wrong with the machine…read moreor what, but it was basically like a light rain. And the dryer also barely did anything so the car was still soaked afterwards, looked terrible. Had some bugs on the front and they are all still there. I paid for the most expensive option too, and it still sucked, definitely don't recommend.

I had an issue with my vehicle and upon meeting with the owner Mike, he completely took care of…read moreeverything and more! I couldn't have asked for a better experience. He took amazing responsibility for his location, and took the time to explain with great knowledge everything to my husband and I. I will continue to bring my car here at the touchless wash for sure.. Thank you

I had a coupon for an interior and exterior clean. The…read moreHoffman I use regularly does not do interior cleaning although free car vacs are available there. The interior clean was satisfactory but took longer than in the past. Is it challenging to get workers or is the company unwilling to hire more? Probably the former. The exterior clean is not as good here in CP as it is at the Hoffman on Troy Schenectady Road since it is a newer location. Also, the course and length of wash time are longer on Troy-Sch Road.

If there was a zero star, I would have selected that. My issue is not about the wash itself it's…read moreabout their customer service and negligence. On two occasions my car tire got damaged - the first time it was completely slashed, and I had to replace it. The second time I got a bolt stuck in it and had to get a plugged. The first time I gave them the benefit of the doubt, but the second time I was more aware based upon my previous experience and the fact I just pulled out of the wash. When I discussed with the Assistant Manager and Customer Service and gave me the runaround of all the reasons why my tire damage couldn't have happened on their property. I have effectively cancelled my service and will NOT be going back to Hoffman Car wash, especially the Clifton Park location.