I was hoping for a professional. I paid for one. But Monica ignored what I asked, if I'm being…read morehonest. I felt so unwelcome just for existing. She treated my paid appointment like it was a chore. I hate to say it but I'm definitely let down. I'll pay a friend half to massage better. I hear Rockford is better but I won't test it again

0/10 do not recommend for your wedding hair/makeup!!…read more My wedding was September 3, 2022. It has taken me so long to post this because of how completely furious this experience makes me. I had been going here for a few years for my haircuts and loved this place. I will not be going back anymore, as I do not want to give WM any more of my business. To start, I was double booked at the Beloit location. She told me she would "see what she could do." She offered me to switch to the Rockford location. I ended up settling. That was definitely the first RED FLAG. Then as I was doing the wedding services, I realized it was going to be way over the advertised $500 for the "package." When I inquired about it, the wedding coordinator said the price varies depending on who does the work, and also a tip is automatically added on. The wedding package seems like a scam to get more money. They really need to note $500 or more on their website and make sure customers realize this. Also, my first trial run for hair and makeup was pretty much a disaster. I had planned my hair down or partial down. I showed her what I was wanting. It didn't even look slightly like the picture and it was falling out while I was still sitting in the chair. I left feeling like I needed to find a new place. All of these red flags and I should have listened. I talked to the wedding coordinator and she let me have a second trial. Still wasn't a huge fan of the style but the stylist assured me it would look better on the wedding day. I didn't think I could find anything else so last minute so I decided to trust her. I had such a bad feeling about it, though. Now fast forward to my wedding day. The day I've looked forward to since I was young. They did okay work, but they were not mindful of the time, which made my wedding 45 minutes late. I was supposed to start my hair at 10:30. I showed up at 9:30 as my 3 bridesmaids started at 8:45 and I wanted to be there with them for most of it. When I showed up, they were just starting on their hair or makeup. My bridesmaids were not late, as I confirmed with them and with the stylists themselves. It should have started at 8:45 as scheduled. My hair was supposed to start at 10:45 but it didn't start until noon. Then my makeup was supposed to follow at 12:15 but didn't start until 2. By then, I was sitting around waiting for makeup that was supposed to be COMPLETE by 1/1:30. My bridesmaids had to leave to start getting ready so they could be ready to help me. I didn't get to the ceremony location until around 3:10... THE CEREMONY STARTED AT 3. Schedules are made for a reason and there is no wiggle room when it comes to a wedding. I didn't walk down the aisle until 45 mins to an hour late. I had a corset dress and it wasn't tied correctly, but I had to deal with it as everyone was waiting on me. I do not like the way I looked on my wedding day because of this. Because we were running so late: - Pictures ended up being rushed, and didn't get all that was wanted. - No sunset photos. - We paid for a specific time frame for our reception location. We were over an hour late. The reception place was clearly frustrated and we ended up wasting $450 on the extra venue time we paid for but didn't use. - Food was sitting for a while waiting for us resulting in dry meat. - Guests waited forever, people had to leave early due to children, so didn't end up getting to eat. - Didn't get to play our planned wedding games. - Groom had extra unnecessary stress waiting for me and so did our son. - Created extra stress for minister, pianist (extra hour of music), and church helpers that had to stay late to clean up, etc. Now fast forward to after our wedding. I receive an email asking for a review. I gave an honest review mentioning the things stated above. I get a call from the wedding coordinator who seemed to listen. Then she offered a free pedi. I asked for a complimentary one for my husband as well and she told me no as he was not the one affected, I was. ALL of the crap WE went through and we get offered a single free pedi, and get told that my husband wasn't affected by all of their crap. I booked the pedi as I was in shock, but ended up canceling it. Your wedding is supposed to something you look back on with amazing memories and happy thoughts, but this experience really messed things up for us. It completely snowballed one thing after the other and we were left with a disaster.

A little pricey, but absolutely worth it! The staff was very professional, and the overall…read moreexperience was excellent. Rob at the front desk was amazing very knowledgeable, friendly, and professional. He made the process easy and answered all my questions. I will definitely be back and highly recommend this place!

I can't say enough great things about this salon. It's a wonderfully calm, professional and…read morewelcoming atmosphere. I've lived and had haircuts at high-end salons all over the country, from New York and DC to LA and SF, and I've only met three stylists that send me home with a haircut I'm happy with--one of which is Kate. I am a no-maintenance, no-product kind of guy, which means the haircut is everything. It has to stand on its own with no help from me yet still look professional and put-together. Thanks, Kate! Appreciate having you in the Rockford area.

Haven't gone there for a few years now. I had a wonderful hair stylist. Can't make the steep…read morestairs, sorry to say.

Outstanding service providers committed to providing quality service and a relaxing atmosphere!read more

I definitely enjoyed my time at this beautiful day spa. Tracy did my massage then Trish did my…read morefacial and I feel fantastic! The atmosphere is welcoming, relaxing and they took good care of me. This whole team is fabulous! Rock on Glam Squad!

I love Sanctuary Spa, Lauren Wallace is my hairstylist. Lauren has been doing my hair for about 15…read moreyears. She is a sweetheart and knows her stuff. I'm always getting asked, what salon I go to, and who does my hair. Check them out the are a full service salon.

What a great value for professional, quality services! I have heavy, curly difficult hair. I've had…read morecuts and highlights done by the students. Brenda did my highlights, they're perfect! Kaylee just gave me a very professional cut, and that's not easy to do with my crazy hair! The instructor is right there to help and provide guidance. Couldn't ask for a better experience, and the prices are fantastic! Highly recommend.

Avva was my stylist, and she recommended I get a deep conditioning treatment that would help…read morerestore the protein bonds in my hair, that it would then give more strength to the structure of it and help to restore my natural bounce and curl. She then suggested a hair trim to cut dead ends off. She used some products on me that would continue to strengthen my hair and get rid of frizzy hair and than helped me pickout those same products to buy. She also showed me special with new line of Dermatological toning agent and how I could receive free facial after purchasing this visit! I was very happy with results and pampering I received and scoring a facial at my next visit! I love the toner mist 4 my face too! Great business, products, and service! I live over an hour away, but the service, quality and price are worth it! Thank you

This was my first time trying out this Salon but from word of mouth it's the best in town. So I…read morehave thick/coarse wavy like hair and not a lot of people know how to cut it BUT Maricela she can! I absolutely love my new haircut! She did a amazing job with the layers and styling it. I will definitely be going back to her.

i wanted my hair bleached and colored well. this is not the place. they over processed the crap out…read moreof my hair. it now feels elastic!! my hair falls out and the color isn't even how i wanted it. don't waste money on this place!!

Jillian was amazing to work with. Throughout the entire planning process, she was very responsive…read more After a bad makeup experience years back, I never thought I would have my makeup professionally done again. Jillian completely blew me away with her work. She matched my hair style to the vibe of our wedding as well as my makeup. I let her do whatever she thought would look best and I'm so happy I did! Everything was perfect and I was glowing the entire day. Jillian deserves more than 5 stars and I would recommend her to everyone. I wish I could have her do my glam every day!

She is absolutely phenomenal!!!…read more I've used Jillian for several events. Each time she has been prompt, courteous, listened to exactly what each of us wanted - and most importantly - left us all feeling stunning. I appreciate that she comes to you and uses a variety of products, meaning whatever works best for your skin and coloring. After going to a few professional makeup artists, she will always be my first call, regardless of the event. Weddings, black tie, formal night out, or just want to look hot. But make sure you call early, as she books up fast. Worth every penny.......and a total joy to be around.

Been seeing Brittany for several years and love her! All the staff is very nice! My whole family…read morehas seen her.

We went to B. Elliotts on the recommendation of a friend to get a haircut for my 11 year old son…read more While the salon is darling and several girls who walked by seemed very friendly, the stylist that cut my sons hair, Britton, was awful. She didn't greet us; she just told him to come on back. She didn't ask how we wanted his hair cut or styled, so I followed her back to tell her. She wasn't very responsive; rather she was very rushed and distracted and not friendly. When my son came out, his haircut was terribly uneven and not shaped well at all. We had been told that kids pay their age, but I left $18 poorer. Unfortunately, based on my experience, I probably won't return.