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    1 month ago

    excelente atención muy amabl resolviero mi problema con rapidez y con mucho respeto. Gracias.

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    3 years ago

    Called for insurance. Asked for an English speaker and was told "no one here speaks English, sorry.".... in English... and they hung up.

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    4 years ago

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    10 years ago

    excellent service i was very lucky to deal with teresita i got the right insurance at the right price ....

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    Star Casualty Insurance Company

    Star Casualty Insurance Company

    (8 reviews)

    Flagami

    The other party was at fault and have this insurance, the shop I took my car to left dripping paint…read morerunning down on my door the inside of my car was dirty I left my car for the to correct the mistake when back to pick it u, why when I pulled up the color is not the same it's way off, even my daughter said mom what did they do to your car, Reached out to The claims manager Rene he is yet to call me back, the body shop wants me to take my car back to them, they must think am crazy. I have left maybe 8 message, I would never recommend if you get hit and the person has this insurance make sure you RUN and take that person to court and fix your vehicle yourself.

    On behalf of insured (my son) Maverick Lorenzo-(claim no. 2024-9000-3223) I have dealt with Rene…read moreAza and Jesenia Gonzalez both of whom have used dilatory tactics in order attempt to push my son into a "repaired" vehicle until I advised I would report to insurance commissioner the unsafe practices. Had I not done the research to determine that the car indeed was a total my son would have been driving a likely dangerous car. Finally the car was deemed a total and VW Credit sent a letter of guarantee on June 18. To date Star Casualty still has not paid VW the settlement amount forcing financial hardship on my son as the monthly payment for the totaled car is due today (in addition to payment for his new car). Star Casualty also forced my son to pay $695 to remove A/M parts from his vehicle claiming "they don't pay for that." Making an insured whole is defined "as if no accident had occurred." Again Star Casualty uses dilatory tactics, lies, misrepresents information, and preys on the innocent for their benefit. Payment to VW Credit was made late and only after a BBB complaint was filed. A Better Business Bureau complaint was filed detailing the above. Their response of course was again more misrepresentations. For anyone dealing with them beware and educate yourself or they will take advantage. Below is my last response. Unfortunately Star Casualty continues to misinform and twist the actual facts. This claim is based on a subrogation demand back to Progressive since their insured did not have the coverage. Again the customer MUST be made "whole" as if no accident had occurred. It's bad enough that Star Casualty tried to force my son into a car that likely would have been dangerous to drive give the structural integrity damage which never would have been the same and is known to be factual = safety is not a concern and no amount of guarantee repair can cover if there is a safety issue once the car is in our possession-- no liability. Star Casualty deploys a dilatory technique: they ignore all contact and push the customer to their "preferred" shop in order to speed through the process unbeknownst to the customer. In this manner they can "dispatch" with "the claim problem." They misinform, lie, and use "gaslighting" techniques to make the customer believe they are in the wrong. No matter how many times you call the adjusters they do not call back or communicate. They then call you on the phone but actually never put anything in writing. They bounce you between the repair shop so that the multiple "miscommunications" tired out the customer who is desperate to get their car back. It is a barrage of attempts to wear you down if you in fact challenge them. This very response is inaccurate as I never agreed that it was what was expected. I have emails expressing this concern. If Star Casualty insists on claiming they do not owe my son $695 and will not issue a check, my next complaint will be to the Insurance Commissioner of Florida via appropriate submission. At some point Star Casualty has to be called out and use best practices in their dealings with customers. This is not about being happy it's about principle, integrity and not taking advantage of customers who unlike me do not know any different. Luckily my son had me to assist and advocate on his behalf. I expect that my son will receive a check in the amount of $695 by next week or I will submit a complaint as I am sure Star Casualty skates on the edge of violations.

    Estrella Insurance - homeinsurance - Updated June 2026

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