I booked a holiday with [Holiday Company Name], and it was an absolute disaster from start to finish. The customer service was awful--getting in touch with anyone for help was nearly impossible. When I finally got through, they were rude and unhelpful.
The accommodation was nothing like what was advertised. The room was dirty, outdated, and had a terrible smell. To make matters worse, the hotel staff didn't seem to care at all. The food was barely edible, and we ended up eating out most of the time, even though we had paid for all-inclusive.
On top of that, our airport transfer never showed up, leaving us stranded and having to pay extra for a taxi. When I contacted the company for a refund, they completely ignored my request.
I regret booking with them and would strongly advise others to stay away. Save your money and book with a company that actually cares about its customers! read more