Super Staff! Superb school! We love to go there and play…read morewith the kids. You can easily notice the discipline and organization. We recommend this school to anyone in the area.

I highly recommend this school! The director and teachers are absolutely wonderful and my children…read morehave learned so much! They always have different activities for the kids and are always so excited to go to school!!

Overall rating: 1 star for the center (5 stars for Classroom 250; 1 star for Classroom 300; 0 stars…read morefor the Director and Owner). Our child attended this center for seven months and was enrolled in both Classrooms 250 and 300. Our initial experience was positive but since Dec 2025, the center became increasingly disorganized, and the overall quality noticeably declined. Classroom 250 - 5 stars: The teachers were caring, patient, and nurturing. Our child enjoyed being with them. However, since Dec 2025, the lead teacher has had frequently been asked to cover other classrooms. Children in Classroom 250 were occasionally combined with those in Classroom 200, which raises concerns about classroom consistency and supervision. Classroom 300 - 1 star: There were significant supervision and hygiene issues in Classroom 300. Basic practices--such as ensuring children wash their hands after outdoor play and before snack time--were not consistently followed. During our child's transition from Classroom 250 to 300, he experienced two separate playground incidents within 24 hours. One resulted in a bruise right by his left eye after falling from a bike because there is a slope on the playground. The other involved a nosebleed after falling from the slide. The second incident occurred only a couple of hours after I had explicitly requested additional attention and supervision for him, as he was navigating the new environment. In both incidents, the lead teacher was absent. An inexperienced and inattentive assistant teacher was supervising 11 children alone on a large playground that includes a slope and a big and tall slide. No call for the first incident, and no written reports were not provided within 48 hours. We received the written reports one week later for both incidents after repeated requests, with only the Director's but not the teachers' signatures. Director, Ms. Haylee Warren - zero star: 1. Defensive and unprofessional: She claimed us of 'questioning their policy' when we asked for their incident reporting policy. 2. Blaming the parents: She claimed that we were upset for every incident occurred to our child, which is not true. Our child was bitten three times by the same child within three weeks (excluding 10 sick days in February). We didn't go to her after the first bite. We spoke with her only after learning the second bite involved a repeat biter. We didn't even go to her after the bruise incident on the 300 playground. She claimed that we did not give Classroom 300 teachers a chance, which is not true either. We sent our child back to 300 the very next morning after the bruise incident because we understood transitions can be challenging. She also claimed that our expectations were too high to meet, even though we explicitly indicate that our only expectation was our child's safety. 3. Not sympathetic: She (and the owner) described three bites from a repeat biter within three weeks, as well as a bruise right by the eye and nosebleed within 24 hours, as "normal." While occasional incidents can occur, repeated injuries without meaningful intervention raise valid concerns. 4. Biased favor of Classroom 300 teachers: She kept defending the teachers even after we raised serious concerns, including lack of supervision by the two teachers, inadequate communication regarding the bruise incident, and one teacher applying makeup (face powder) in the classroom during class hours 5. Suspiciously being dishonest: She stated that no other parents had complained about Classroom 300. However, another parent shared similar safety and hygiene concerns with us and offered to join our meeting with the director, which was declined. The owner - zero star: We were disappointed by the owner's response. There was no apology for our child's injuries. Instead, the owner asked us: * "Do you really think the two incidents require a written report?" We were shocked that the owner asked this question. Both injuries occurred above the neck. It is unclear why the owner would consider it unreasonable for parents to request written incident reports for injuries of this nature. * "The teacher did not see where your son hit himself after the bike fall, so she did not report the incident": This statement itself highlights a serious supervision concern. One unexperienced assistant teacher was responsible for supervising 11 children on a large playground with obstructed sightlines. If a child is injured and no adult witnesses how it occurred, that raises significant concerns about supervision and safety. This constitutes child neglect, and the center bears significant responsibility.

The Assistant program director has such an awful attitude towards the kids family Requiring more…read moreattention ,despite of clearly stating our limitations and the things we are working as family to help our kid to adhere to nap time she kept calling our kid disruptive and negative feedback every time I picked her up .The program director never sat with the class room teacher and family and tried to come up with a way to help manage our kid better during Nap times . We loved Ms Keisha her homeroom teacher who went above and beyond for my kids . Whenever she is there my kid had the best time , she always told us how my kid was doing her best everyday . As a mom who is struggling with doing the best for the kid ,this Place is the worst place to send to , I had to pull my kid out from school in less than 2 weeks because of their worst attitude.

Great environment for the kids (also have been doing better at school)great place totally recommendread more

Highly recommended tutoring center, they make learning math, fun!!!…read more Sessions are flexible, great location at the colony. Instructors are professional and very nice with the kids.

I love this school for my daughter amazing teachers ,administrators and food with vegetarian…read moreoptions!!. & I never worry about the safety of the building. I recommend this school to anyone who wants to see their children grow and flourish.

Great school and the field trips are amazing! The staff are very kind and supportive.read more

I cannot say enough good things about Primrose West Plano. My son started in the Toddler classroom…read morea little less than a year ago after staying at home with Grandma and in the short time he was there, I saw a huge growth in his learning. His teachers were fantastic (Ms. Trisa and Ms. Briana); so caring and attentive. He loved going to school every day to see them and play with his friends. They posted several daily photos so my husband and I could see what he did all day and "check-in" on him. The front office was friendly and communicative. We sadly had to withdraw him since we moved out of the area and even though we're at a different Primrose, it doesn't hold a candle to Primrose West Plano (so far). We miss it so much!

Everyone at this center was wonderful. We had both of our sons go through the program and have…read moreseen amazing improvements in their school grades and their social skills.

The worst customer service i have ever received. This lady was uncouth and very rude. They debited…read moremy account without authorization or even sign up and yet almost a month afterwards i am still unable to get my refund. All she says is send an email to Hi@bhanzu. Parents beware the are fraudsters and thieves. RUN RUN RUN!!!

O damn reviews for this place are great! you have 2 pissed off students. One of which who spends…read moreover half her review talking about how her sister is too smart for this place, and the other who should possible rethink her fashion choices for school. It's your typical high school. Teachers have to entertain these kids for several hours a day, yet you expect them to still be able to push every single one of them to be the very best? Not possible, but what's important is they try, and it's noticeable.

The school is good if your in sports but if your transferring from a school with 7 to 8 classes a…read moreday you will fall behind with your credits but other than that really good for sports

I've had 2 children here since prek (now in 6th & 9th) and I can't imagine what life would be…read morewithout cda. The education is top notch. The teachers and staff genuinely love the students. We are so blessed to take part in this community.

The varsity coach of the girls volleyball team seams a bit shady.. she told the referee she had an…read more"important" dinner to go to so the referee made the game real quick with being bias and calling all penalties against the other team. In the rules of volleyball you cannot touch the net or go under the net. A player on CDA went under the net completely onto the other side of the court and this could have been a huge danger to the other team. She is lucky that she didn't hurt herself or anyone on the other team. This school is teaching UNSAFE sportsmanship and it needs to be shared.