I had a 3:40 appointment to get my phone battery replaced. I thought my phone was up to date since…read moreI had auto update on. So they were kind enough to plug it in to update. I waited over an hour and my service tech was helping someone else. I asked if it's ok to go to my car for about 20 minutes and was told yes and to just take my phone. I did what I needed and went back only to be told they had NO certified tech able to do the actual work. Which means I spent over 90 minutes waiting to be told I would have to make a new appointment. I had already drive. 45 minutes for this appointment and it was just a waste of my time and gas.

We came here to pick up the air conditioner my mom bought when their last one stopped working…read moreduring the SUPER HOT HEAT that is Eugene in July. I placed the order online and we did curbside pick up, and they had it ready for us to pick up within an hour. Super easy; the staff member checked my ID and/or my pick up number, put it in the trunk, and away we went.

Let's start with a few facts: I am moving overseas in two weeks. that means LOTS of important work…read morewith finances, wills, etc, all having to be done on line. All I have is my laptop, a brand-new Lenovo. Yesterday I put the top down on the laptop, and left for a day in Portland. When I got home, my laptop refused to connect to the Internet. I launched into all the obvious troubleshooting: the modem, even connecting a hard line to my laptop. It's almost 5:30 on a Friday, mind you, and I'm going to be without a computer for...how long? Affordable Computers was six minutes from my house. I called, they said get it here, we'll do all we can and even take it to another shop if we can't fix it by eight. I broke a speed record delivering it to the shop, where their charming yellow lab handed me the Frisbee as the shop took my computer. They said no matter what, it's $199, the emergency rate- believe me I was HAPPY if only they could fix the problem. Barely an hour later, I get the call. Come on down, we're all done. Turns out that there was some crap Windows app (of course there was), the RealTek card needed to be replaced with an Intel card, and by the way, your VPN was on. And by the way, we're giving you the card, and on top of that, a replacement HP cord for an ancient laptop that I had to drag out of storage just in case only to find out that it had broken. So now I am back to having two working laptops, albeit I now have to re-tape that storage box. Who cares, right? Jess is that kind of kindhearted super pro tech who understands that when a customer walks in with their face looking like a dead fish and an emergency on her hands, you swoop in with your cape and get the job done. There's no guarantee, not really, that everyone's problem can be fixed that fast but here's my bottom line: computer pros know better than all of us what the typical issues are, especially with new laptops and gear that is loaded with crap that causes all kinds of problems. They can cut through to more efficient troubleshooting and figure out your issue. When you have an emergency at 5:30 pm when everyone else is closing up shop, and you can bring your gear in and get greeted by a very happy dog and people who know what they're doing and who are dedicated to getting your problem fixed because they get the urgency, you share the good news. Affordable had been referred to me by a friend year ago, and this was the first time I really needed them. My tech expert up in Portland, who was helping me troubleshoot from his drive home and who was completely at his wits' end, said TELL ME WHO THEY ARE, because he's got friends in Eugene who need a trusted resource. This is a trusted resource. Jess made sure I knew how to get logged back in now that I had a new Intel card, and I'm back in business. I have had to deal with Geek Squad and plenty of other folks over the years often to very questionable outcomes. As a journalist, I am done without a working laptop. Affordable understood my issue, and handed me back my laptop in much better shape than when I turned it in. I can't give anyone a more heartfelt set of five-star kudos than this. And please give the dog an extra scritch for being such a great greeter. Just for the record: NONE of this is AI-generated. Real person, real review.

Fantastic service & team! We had a last minute repair drop off Friday evening, expecting turnaround…read moreto be the following week. On our way home we received a call saying it was fixed. Honest affordable pricing, great service, quick turnaround =10/10

I know less than nothing about my desktop, so when it started having problems I went into denial…read more.. then I tried to get "How to fix my Mac" guidance from Claude/Ai, aka the blind leading the blind. Finally, I brought it in. I explained how I needed it to function and what was bothering me about the performance. Bert and Dre were so helpful, asked great questions, and checked in with me after the diagnosis was complete. $70 bucks was a steal to have a working desktop again. Cheers, you guys! Thanks for your help.

Wiping malware off of my computer went smoothly and quickly. The staff were sympathetic and helpful.read more

My 9-year-old Dell tower suddenly started freezing. This guy did the software repair in just a…read morelittle more than 24 hours, and everything is working great. He also cleaned up the tower (was VERY dusty) so much that it looks brand new. 4 rather than 5 stars because I thought the $220 total was a little high.

We went to PC & Mac Solutions to purchase a new tower that would be compatible with Windows 11, on…read more10/31. We had specifications that were given to us by our computer NERD'S....My husband purchased a DeLL tower, with the belief that the staff who sold this tower did so in good faith & Windows 11 compatibility. Came home, plugged it in, no internet connection, Bill called PC & Mac Solutions & they told him bring it back they would fix the issue...Home again plugged it in & still no connection to internet, called again..Bill said he wasn't happy & wanted his money back & the staff said that's not possible..in store credit only!!! We were given a name of another computer designer (John Cook) he was our HERO..he made this horrible fiasco with PC & Mac Solutions better! He KNEW what we needed & provided the service with a functional PC Tower...He also mentioned that the specifications we asked for weren't there w/PC Solutions Dell Tower. PLUS the tower wasn't cleared/cleaned of information from a previous owner!!WHAT???? WARNING...BE SURE YOU READ SIGNS (if they are placed in the store so they are visible) & ask questions-questions so you don't end up like we did! Feeling like we were taken advantage of!!! We aren't computer techies & we won't or need anything so their IN STORE CREDIT of $475 is in their favor surely NOT OURS! A business without integrity is definitely not a business we care to support or refer others to!

Excellent shop for gently used electronics, computers, cables and everything related. Very nice…read morecustomer service!

I had a great experience - trading in my old laptop and getting a great new desktop, and having…read morethem transfer my files from the old to the new. I asked too many questions, and they were patient, and they freely shared their knowledge with me. It is a pleasure to deal with real people who care about their products and services. I recommend them highly.

Today ends more than a month of my horrible ordeal with the Web Zone. I came to them in part…read morebecause they had "good" yelp reviews. I now know that the majority of this businesses accurate reviews can be found in the "not recommended" area. If you aren't a regular Yelp user, your review doesn't get recommended. If I had read some of those reviews, I never would have gone to this business. I went there more than a month ago to get my iMac fixed. I signed a contract for $95 in service fees (but wasn't offered a copy of the contract, which he is legally obligated to do) and was told the vast majority of things could be fixed in a few days. Fast forward a few weeks and my computer still isn't fixed and I have been charged an additional $425 in parts that either didn't work at all or didn't fix my computer. Total charges of $520 and I have absolutely nothing to show for it. Web Zone deemed my computer "unfixable." When I indicated some of my charges could be considered fraudulent, manager Kevin wouldn't give back my computer until I paid him $250 in cash. I have much more I could say about my insane experience, but I'll just end by saying that you should go to another place if you are considering this one.

This place has a couple reviews (and A LOT of filtered negative reviews) but the overall experience…read moreis not great. The Web Zone has vague, confusing charging policies. The final price they charged was much more than the initial quote and the actual service took so much longer than expected. Also, the service takes a really long time. The employees do not seem to get along with each other, which could be why customer service suffers. It's best to go somewhere else in Eugene-Springfield for similar service.

Christian was great and helped make up for a horrible experience at the other Office Depot on…read moreWillamette. He not only was helpful, kind, and prompt, he was also very friendly and had great customer service. I would highly recommend that other customers come to this location and Christian was amazing!

I was having issues with my store purchasing card for printing. Enrique was super patient and…read morehelped me print on the spot. I had to order online to send to store in order for my discount to come though for my corporate card. I accidentally sent it to my Office Depot near my house versus the Eugene location. Enrique said it was no issue, he took my info down, personally called the other store and had it transferred to him to complete the job! Customer service here is great!

This gentleman was very kind and helpful and has great customer service. He was patient and walked…read moreme through what I could do with my options and then referred me to a local company that had a better solution. Customer service like this it still is very hard to find

Fabio's that guy for real. Quick and superb service! Got my laptop acting brand new. I love it.read more