I rented a car in Spain from Europcar, the rental was smooth except for the usual attempt to upsell and a long wait time to get the car after a lonf overseas flight. When we returned they charged my credit card an additional $60 for administration charges. They said that there was a fine levied by a Spanish Authority and that they would forward the charge to the address on my drivers licence - 3 months later I'm still waiting. read more

Recently back from Dublin Airport and rental from this company. Rented by Expedia. Total scam on forced insurance purchases. Refused to recognize a premium credit card for insurance coverage. Used the tactic "we need a letter from c/c company specific to renter. Never asked that every, anywhere. So full coverage charge or NO car. They know they have you and don't care. NEVER AGAIN and will make this experience known to as many as possible. Europcar is totally unethical!!!! Expedia failed to protect me so avoid them also. read more

Whatever you do, STAY AWAY FROM EUROPCAR. I rental a vehicle through Expedia, which I paid $191.09 CDN for the vehicle. When I arrived at the counter, the employee working there took my booking confirmation and told me I had only two cars to choose from, (MIND YOU, both of these options ended up being classified as upgrades, even though I was told from the employee that Expedia would cover the difference.). Then I paid for the insurance, being from a different continent, it felt right getting insurance, however I ended up paying a higher amount because of this 'upgraded' vehicle. THEN the part they dont talk to you about, the 19% PR Station Charge. What is it you ask? Well, I didnt know either until 1 week after i dropped off my rental. It is a mandatory charge of 19% which they bill you on anything you get, the vehicle, insurance, extra fuel, fees. When I tried to reach out while I had the rental, they hung up on me 3 times while I was on hold, very classy move there. Upon dropping of my car, i received the day after. I was charged for 15 liters of fuel, which mind you I filled up at the gas station which THE EMPLOYEE told me to fill up at, so another 28 GBP was charged on top of the 19% fee and 20% tax. I've tried to talk with expedia and europcar to get this settled but I've basically been told to kick sand and I wont be getting a dime back. So in total, my original $191.07 CDN i paid, ended up costing me an ADDITIONAL $1,261.07 Canadian plus another 85.46 GBP for the deposit, lets just call it $1,400 to be safe. So thank you Europcar, and Simon, thank you for not explaining anything clearly and I hope whatever commission you made off 'upgrading' me was worth it to you. read more

Just back from Dublin Airport and rental from this company. Watch the pricing they quote - refused to recognize a premium credit card for insurance coverage. Used the tactic "we need a letter from c/c company specific to renter. So full coverage charge or NO car. They know they have you and don't care. NEVER AGAIN and will make this experience known to as many as possible. read more

Booked on the Europcar website to find when arrived on Toronto there is not actually a Europcar at this location at all. My booking was simply sold to Airport Auto Rental. And what a pleasurable experience that was: - Had to wait one hour at the train station for a shuttle to finally pick me up and take me to the car rental office - when I arrived to drop off my car in the middle of the day, the office was CLOSED. Had to call and wait for someone to drive back to office so I could return car. - was charged a 50 dollar admin fee for using a toll road, in addition to the cost of the toll itself. Never using Europcar again ... period. read more

We rented a car through Rentalcars.com for our 3 weeks in Costa Rica. Because of the current situation and covid-19 we had to return home early. When I booked I did not realize I was prepaying for the 3 weeks until the transaction was complete. I have contacted Rentalcars.com and they in turn have contacted Europcar who is not willing to give any form of refund. We had a no cancel clause. Rentalcars.com is offering us a discount on a future rental. It is my error for not seeing/reading this however circumstances changed overnight with Covid. I would be hesitant in renting from them in the future when there is no support, compassion during this tough time. Air flights had to be changed at a cost to us also. read more

They say they are in the terminal. They are not. FALSE ADVERTISING. You have to take a train to a stop and then wait for a van that will come who knows when... the only reason I booked them is because it said they were on site. Shady business. read more

Mismanaged at best; fraudulent at worst. Thanksgiving long weekend 2018. I had reserved a car online. I arrived at the airport location to learn that '27 cars had unexpectedly not been returned' and that I was out of luck. (Many foreign tourists with accommodation booked up north in the same position; at least I am a local and could head home.) No credible explanation offered. No solution offered. No refund offered for the cost of getting myself to the airport. STEER CLEAR OF EUROPCAR. read more

Booked a car for Toronto Intl Airport, got the receipt, etc. Annoying process of (1) airport to train station, (2) call Europcar and wait (in fact no answer when I called and waited more than 90 minutes), (3) they are supposed to take you to the car rental outlet. No one to pick us up, no one answering the phone. More than 6 other customers stranded at the station in the same situation including two customers visiting from China. Other shuttle drivers said Europcar does this all the time. Absolutely disgraceful business practices. Should lose their business license. I will be contacting Better Business Bureau. AVOID EUROPCAR in Toronto!!! read more

The staff at Europcar Rental Calgary gave our car away because we arrived late due to our delayed flight. No apologies and alternatives were offered to us. The worst experience ever. Staff was rude and they just simply do not care. read more

Thought I was getting a great deal...booked the car through expedia US (I was in south africa) - an audi a3 for 8 days for $456 US. Came home to a bill for $966 Cdn. Waiting is inconvenient and very annoying but being overcharged is criminal. read more