Horrible excessive holding fees of $5000 euros each rental. Small in terms and conditions. Cheap prices "exclusive" to use their framing which means they hold $5000 euros for 15 days (making interest off of the customers credit card). Don't make the mistake of booking more than once. read more

Very negative experience. Would definitely NOT recommend this location. First, they tried hard to upsell me into a more expensive vehicle by lying about 'improved gas milage' on the more expensive car. It has the same engine, but a larger fuel tank. Agent claimed I would get better gas mileage. Extremely deceptive and an outright lie. Second, the added insurance charges are outrageous. Doubled the daily rental amount. Finally, and most seriously, they have DOUBLED billed me, actually more than doubled. An extra $3000 dollars was added to my credit card. I did NOT agree to this and it is not on my contract. I have had to contact my credit card company to dispute the charge. Added aggravation and anxiety. Do NOT rent from this Europcar location. read more

DO NOT USE - YOU WILL RISK YOUR LIFE not JUST your money. If you value your safety DO NOT DO IT. We also lost 8 hours of a weekend break and were left stranded by this company. As two young women, one of whom is autistic, this was very scary. We had to spend even more money to get ourselves out the situation because Europcar were of little help. If I could leave less than one star I would. This is even despite meeting Mary, our customer service agent, who was extremely kind - I suppose that 1 star is for her. She would have been HORRIFIED to know the danger she left us is by handing us the keys to the car she did. I drive a manual car at home and am very experienced with manual transmission - I am from the UK. We got in the car and pulled out if the lot, noting it was a little slow to pull away and the biting point was difficult to sense. However the true horror of the situation became clear once we were on the road in live traffic and many other road users around. The clutch was spongey and the car was emitting an acrid burning smell. It was becoming clear there was something very wrong, but unfortunately we were now deep into Dublin's one way system surrounded by buses, bikes and other drivers, creating an incredibly high risk of an accident. In first gear there was no biting point and the clutch was so spongey that pulling away was so slow the light would change colour before we moved, causing increasing, understandable anger from drivers behind. This was a very anxiety inducing situation so we attempted to return to the lot (in a one way system with a failing car). We managed to find a safe spot to pull over in order to call Europcar and inform them the car was not working, and see if they could assist us. They were extremely unhelpful and dismissive of the situation. I was also very concerned for my autistic sister and her mental state. We were told the lot we had left would be closed by the time we could get back and thus we must return the car to Dublin airport (already far out of our way as we were driving to Galway where we had accommodation booked). I told the operator I did not think the car would make it that far but we were told it was the only option (I believe this call will have been recorded and our distress will be palpable but little empathy or acknowledgement was shown for the danger they had put us in). As this was apparently the only option, we attempted to drive to the airport, noting that as we left the city centre and reached higher speeds and changed up gears, that the car was slipping out of gear and the clutch would barely engage. We were now in an even more dangerous situation reaching higher speeds and national roads / motorways. Whilst on the R147, with a 50km speed limit, the car began smoking heavily, the clutch fully retracted and the gear stick froze, and the car turned off power. Luckily we were able to steer onto a slip road and into an estate and stop the car safely, at which point it totally malfunctioned, acrid smoke pouring out. We called Europcar and were told roadside would be with us in 1 hour and would tow us to the airport for a replacement car and to stay put. Not ideal, but at least we would be on the way soon. HOWEVER - NO. We chased after 1.5 hours and were told another 2 now, and that we should NOT have stayed near the acrid smoke (at this point we felt very unwell) and to find a safe place to sit and wait. We were told that if the car could not be fixed on the road side we would be towed to Galway by 3 separate agents. VERY luckily there was somewhere near by to sit, but had we travelled much further we would have been stranded in freezing weather without any shelter, and acrid smoke. And we had to spend more money to sit in a pub, the only venue for miles. After repeated chasing we spent almost 5 hours waiting for rescue, OF COURSE to be told that no, we would NOT be taken to Galway, but back to the airport for another car. After 5 hours of stress I was in no way going to take another car from these people who sent us into a very dangerous situation and then been so dismissive, and certainly did not feel comfortable to trust this company now that it was dark and raining. We therefore had to purchase coach tickets for EUR 54 to Galway and later coach tickets to the airport as we no longer had the car we planned to have. This added a further 2.5 hours to what was supposed to be a less-than 3 hour drive. A TOTAL of almost 8 HOURS wasted, lots of money spent, and not even an apology later, we would NEVER use this company again and caution anyone who values their life from doing the same. read more

We pre-pay for a rental, and then we show up to the store ~2hours after the rental time--the front desk person says that we no longer have the car we PREPAID for because it was too late and they "gave it out" to someone else already. Fortunately they offer to give us another car--for almost double the price. This car is damaged on the wheels (with some but not all of this damage documented). The damaged wheels have 3 flat tires without any clear cause within 24 hours of leaving the lot, almost leaving us stranded and forcing us to have multiple episode of getting repairmen to drive out to the car. We then have to exchange for a new car in the middle of Ireland. They refused to give us any sort of refund or compensation for our many difficulties. This place is scammy and incompetent--both drained my wallet and messed up my family's vacation to Ireland. read more

I picked the wrong rental car company. very expensive and they charged me for days I didn't use the car. Returned early and was told no problem but got charged anyway. pick another company!! read more

I wish the response below was meant as a joke! But its not. Darragh Smith PIB APA It's sad that on LinkedIn, companies try to portray themselves as caring about their customers when that's often not the reality. My experience with Europcar was terrible. I rented a car this morning, and after just 100 km, the clutch stopped working for no apparent reason. They claimed they needed to investigate if it was the driver's fault, which is unbelievable! Despite having full insurance, they refused to provide me with another car unless I gave a deposit of 1,500 euros for it. Now, my holiday in Ireland is significantly marred by their lack of car maintenance and their unfair practice of charging their customers for it. See the answer from their Manager: As discussed this vehicle has been towed in with suspected clutch damage. This damage will be covered by the SCDW protection on you purchased on your rental agreement. We are happy to supply a replacement vehicle, however as you have utilised the SCDW protection on the first car a pre authorisation of €1500 will need to be provided on a second vehicle. Once this is provided we will supply the Kind regards, Darragh Darragh Smith Europcar Ireland | Customer Excellence & Revenue Manager Dublin Airport read more

Europcar is an unscrupulous, rip-off company Europcar insists every renter of a vehicle must pay for a clutch that burns out. Then Europcar, historically, charges the renter for the cost of having the car towed and even has charged renters for loss of rental income during the days the vehicle undergoes repairs. How does Europcar justify these practices? The company says its vehicles pass inspection each time before they are rented and therefore if a clutch burns out while they are being rented, the driver must be at fault. In fact, Europcar is a grossly unscrupulous company whose business model partly relies on generating profits by billing customers for damages they did not cause. To be profitable, the company also relies heavily on coercing customers into buying its expensive auto insurance and throwing up roadblocks to prevent customers from accessing car rental auto insurance provided at no cost by the majority of credit cards. From my home in Houston, Texas, I reserved a vehicle from Europcar in April 2024 for a trip that would take place in June 2024. Europcar advertised online that it would rent me, at the Dublin, Ireland, airport, a Hyundai Tucson SUV for 79 Euros for nine days. I added on my wife as an extra driver. The total cost, with taxes, rose to 209 Euros. I declined Europcar's insurance - a practice I followed during previous trips to Europe - because my credit card provides rental car insurance. I couldn't understand why the rental car price was so low, but I thought if Europcar wants to rent a car for that price, so be it. When I went to pick up the SUV June 16, everything was proceeding smoothly until Ahmed, the agent, asked me if I wanted to buy Europcar's insurance. I told him I believed I had indicated online when I reserved the vehicle that I would use my credit card's car rental insurance. The agent asked me to produce a letter from my credit card company written in the last 21 days saying I had car rental insurance. I replied that Europcar had not indicated I needed such a letter when I reserved the car. He begged to differ and showed in the last paragraph of legal boilerplate of the reservation agreement that I was required to produce such a letter. Hertz and Sixt had not required such a letter on previous excursions to Europe. He said if I wanted to rent the vehicle, I needed to buy Europcar's insurance costing 540 Euros for nine days - more than double the cost of renting the vehicle. I uttered a few cuss words. The agent stormed off from his post, saying with finality that Europcar would not rent me a vehicle. What the agent hadn't suggested was that I try calling my credit card company to request that it email me the required letter. That solution occurred to me, and I told Ahmed's manager, Sean Donegal, that I would be calling my credit card company. He had been through this drill before, knew that I could obtain the letter through this method and told me to show it to him once it was sent. I showed him the letter once it was emailed. It was then 90 minutes past the time my wife and I should have been heading off to southwest Ireland in a rental car, and we were told we would be getting our rental vehicle shortly. But right before we were to be given keys, a clerk said Europcar was switching us into another vehicle. A new clerk drew up another rental car agreement. The Hyundai Tucson we were given had 121,905 kilometers on it. It was strafed with bird droppings. (When we later raised the engine hood, we found an engine filled with cobwebs. We checked the oil level. The oil was low, but not below the minimum level marker. But it was dirty, murky black.) My wife and I took photos of the vehicle and nicks in it. We thought we better just go with the vehicle. Shortly after we pulled out of Europcar lot, I thought I ccaught a slight smell of burnt rubber. I thought the smell was caused by other vehicles. About 50 miles from Dublin, we pulled into Junction 14 near N9 in Mayfield. When we returned to the vehicle, we couldn't put it into reverse. I pushed the vehicle out. The car would hardly go into first gear and wouldn't go into second. A man passing by in the parking lot said the clutch was burned out - he could tell by the smell. At about 1600 hours, we tried calling all Europcar's numbers on the rental car agreement papers. No one picked up. We finally got through to AA roadside assistance, which Europcar contracts with. The AA dispatcher said Europcar never picks up when customers call seeking roadside assistance. She dispatched an AA mechanic, who arrived an hour later. He confirmed that the clutch was burned out. He repeatedly tried calling various Europcar numbers, but no one picked up. I got through to a Europcar office in Cork. He told me I had to call the Europcar office at Dublin Airport. No one picked up when I called that office. I sent an email to Europcar's customer service address. About 30 minutes later, Lauren, who refused to give her last name, told read more

We reserved a car here and paid $800 in advance. A week before our trip, plans changed and we had to cancel the car. They promised to refund us. It has been FIVE WEEKS and we have not gotten a refund yet. Their Customer Service literally doesn't respond to our communication. Avoid this company at all costs. read more

Easy to book a car, nice clean new cars and a very helpful staff. Thanks for a Great experience to David and Caroline in europcar dublin city centre. read more

This place is one giant scam for anyone traveling from the US or Canada. We prepaid for our rental. Arrived at the counter to pickup and were asked if we wanted the collision damage waiver. I declined. Then were told we MUST purchase the collision damage waiver. I was puzzled why this was an issue. I've traveled all over the world and never have I been required to purchase coverage. They simply put a large hold on my card and I'm liable for any damages. She said they could waive the requirement if I provided a letter from my CC company that stated I was covered, the amount of coverage, and the letter included the last four of the cc number. It was 6am back at home, so this normally fruitless effort would have been impossible. In this case, our 2 day rental was $113. They wanted an additional $96 for coverage. Nearly as much as the rental itself. The girl behind the desk was adamant that the there are pop up warnings about the CDW and letter requirements as you proceed through the reservation. I just did a dummy booking and there is no such warning, pop up, or other disclosure. In fact, the rental rate says it "includes CDW". It isn't until you dig way down into the terms and conditions that you find it is not included for US or Canadian residents. This is scummy, underhanded business practice at best. I suspect they do this so their rates appear much cheaper than competitors. The rates may be the same if you compare and are aware of their CDW requirement. Do yourself and others a favor and go with a company that at least discloses this information clearly to its customers. read more

Go see Merry at the checkin counter! Such a nice lady. We were in and out quickly. Had a blast. The cars were clean and the return was even easier! read more

AVOID. SCAM. This place deserves 1 star for a reason. Read the reviews. You will pay many times more than what you're expecting.

DONT USE THIS COMPANY!! They will charge you for something that was not "disclosed" online and are SHADY AF!! They WRITE DOWN the supposed price for insurance that they say is mandatory. There is NO POSTED signs for a set price based on size of car etc. and you here representatives next to you all quoting different prices! We were promised a car they forced us to leave their terminal and go to another and that woman tried to give us another that wasn't promised and played dumb like "I don't know why he promised you that, we don't have that" Low and behold they found those keys 30 minutes later. This whole process was a nightmare and set us back 2 hours. Perfect example of a LYING AND SLEEZY COMPANY! read more

Just to echo what the other reviews say, Europcar at Spencer Dock are completely dishonest, this particular branch will go over your returned car with a fine tooth comb and magically find damage that most likely was hidden at the time of hire. This happened to me and 100s of other people online. Go research them before you book with them! My advice is to go elsewhere - the branch of Europcar on Lombard Street appears to be a better option, I've never had a problem with them. The branch at Spencer Dock must be a shady franchisee they are worlds apart from the other Europcar branches I've dealt with. AVOID! read more

SCAM! I reserved a Europcar through Expedia for pick up in city center Dublin. We walked with our luggage about a kilometer in the rain to the pickup. The rental agent refused to rent us a car unless we purchased collision/damage insurance (which is covered to $50k by our credit cards) unless we could present a letter from our cc company that they explicitly will cover these costs. She explained this is standard in Ireland and Jamaica and this info was all included in our reservation information. ALL FALSE! I guess she was banking on the probability that we would not choose to walk another 1.5 km in the rain to an honest competitor for a car. We took the insurance which cost $266 extra for the week. It has been 9 days since I contacted Europcar HQ in Paris with this complaint, but no reply. They either can't police their franchisees or don't care to. BEWARE. Avoid Europcar. read more

I'd give them a 0 if I could!! The worst car rental place ever! It seems cheap but they will talk you into a navigation system that you don't need and roadside assistant that you don't need. Then they find a scratch on the car, which they state up front won't be a problem, but then they make you fill out a claim for insurance. F***ing bull! I hate this place and no one I know will rent from them. Straight fraud! read more

This place is a fucking scam. You know how you read about these third-world country car rental places that are total scams? And you don't expect that you're going to encounter one of those in a first world country? Especially when you are working with a known corporation like Europcar? Well, you're all wrong here. This is the place you look out for. They advertise reasonably competitive prices for good cars, and they have a corporate name of that stands up to other highly rated car rental companies. However the second you walk in the door here, you'll realize you are in the wrong place. The name of the game here is upsell and insurance boondoggle. They will demand all sorts of ridiculous documentation from you in order to let you leave without purchasing their grossly overpriced LDW and excess liability insurance protection. And they'll (IMO) lie to you about why you need it (IMO they know that visa coverage extends to Ireland but will say it doesn't.) So here's how you do it here. Contact your credit card in advance and get them to give you a letter confirming what kind of coverage you will get from your credit card for the rental car. If you don't have this, they will try to charge you €20 per day for their ridiculous LDW insurance coverage. This coverage is only for collision and damage. They will still charge you another €10 per day for excess liability. This is not an option. So if you can, get excess from somewhere else like your home insurer or AIG. And here the rub. Even if you are fully covered they will want proof that it applies in Ireland... in the form of a letter. They will not let you rent a car without it. And even if you have a letter from your insurance company or your visa, they will still pre-authorize €5000 on your credit card for their security. Insane. This could all be solved by being up front about their extraordinary requirements and including these costs in the base rental price. Or by aligning their rental policies with normal worldwide practice. If you go in knowing this, you won't be surprised like we were. And even so we were surprised by how much they are trying to mislead and scam to get out of us for the rental. We have rented cars all over the world and have never encountered so much dishonesty and underhanded practices as we did here. For shame. Europcar should cancel this franchisee. I'll likely never rent from Europcar again after this and that's too bad. This is at least the 4th time on this trip I have rented from them. *I use "IMO" in this review because I can't prove that they know they're misleading us about insurance but I'm pretty sure they are. It seems obvious by the end of the transaction.* read more

I originally booked a car through RentalCars.com. When I was running late to pick up the car, I called and was told I could pick up at 3pm. When I arrived at 2:30pm, the place was closed. I was told they would let RentalCars.com know they made the mistake and I would get a full refund. I was then charged for my entire car pick up (which I never even picked up) over $730, and I've not been able to get credited. This is horrible service. read more

Scammers! Please read the other reviews about the undisclosed insurance charges and shady upsales. If you do rent from them, call your credit card company and get disclosure of coverage for "the Republic of Ireland" before your arrival so that you don't waste an hour of your valuable time calling from the office. read more

Great service! Great selection. None of the shady nonsense you experience with the Thrifty/Budget type places. They did not try to upswell me insurance or anything like that. They would have gladly informed me of the benefits of such insurance should I have asked, but I had spoken to my credit card company that advised me to waive everything. They did a thorough walk around the nice BMW they provided me, and upon return we did another thorough walk around with no incident. I picked up at City Center and dropped off at Dublin Airport and it was simple and convenient. A+ read more

100% RIPOFF! I can confirm the other 1-star reviews. I was told they don't accept Visa's CDW coverage through, for example, the Chase United Explorer card. Only Master Card's equivalent coverage is supposedly accepted. I've rented cars in Scotland, Iceland and France using my CC's CDW coverage, so I'm not a rookie. All of this was supposedly in the fine print. All I know is that it doubled the cost of the rental. My other option was to eat up more of the day taking a taxi to the airport and trying to rent from another company. I will not be fooled a second time. I will do more research when renting outside the US in the future and will NEVER again book with Europcar. read more

We booked the car online, read the site for extra charges, when we got there they started charging us for everything on the card so we cancelled but even then they took 15% of our money, not to mention the guy in customer service was extremely rude and ill tempered towards us, lukacz was his name avoid talking to this person at all costs!! Their excuse was that terms vary from international website to Irish website, even so customer service should definitely have been nicer and more helpful in coming to a solution that would benefit both parties. Defo not going there again. read more

EuropCar: Aside from peak summer months, you can rent a car here for practically peanuts - if you order it on one of the 'cheapo' sites online. We rented a four-door roomy vehicle for two full days in June and the price was about 40 Euro, which isn't bad compared to other agencies. If you rent off-peak, however, you can get crazy cheap deals for as little as 10-20 Euro for the weekend (gas is extra of course). Keep your eye open for good deals here - but visit other websites (outside of their official site) to compare the deals this agency has to offer! And, Keep on Truckin'! read more

Needed a car in a hurry and these guys came to the rescue, based in the city, easy to access, friendly staff and incredibly well priced. I will definitely use these guys again. read more

I've used several car rental company around Europe. This is first time in Ireland tho. I read some reviews about few rental companies in Dublin here on Yelp and they (reviews) were scary. The truth - best experience ever. Car delivery at at location of my choice. Great new car with only 8 000 km on it. Existing car damage was logged quickly. I was not dealing all the time directly with Europcar staff, most of the time dealt with FBD insurance guy Eddie, who helped me a lot. One of greatest things was, that my nine day Hyundai i40 hire was on the eighth day and situation changed where I needed car for three more days without spending extra money. I was exchanged i40 to i10 plus €10 which gave me extra three days. Everything was done fast and hassle free. Importantly to note, second car had only three fourth of fuel. And I was told to bring car in the same level, which is normal and expected. I tried to get the same level when refuelling, but then nozzle stopped and tank was full. Called Eddie again, and he assured I will be refunded the difference. I was amazed with service. My i10 was collected in 20 mins. after I called in to say I'm dropping it off at my mechanic's garage. Eorpocar staff came and was almost driving away, when I said, if they are not going to go thru car check. She answered: "do I need to?". Since I had no damage done, I said: "No, not necessary at all.". That was great I will assure you! From price point of view, they offer one of the best prices on the market. I tried to find cheaper and nothing serious was to be found. Go for this company. read more

Handy location and generally no hateselling (it might help that I have an Irish licence, so may not come off as a tourist). I think they're the only rental agency that doesn't charge some absurd fee to use the M50, and lets you handle the toll yourself like any other driver (Hertz is particularly horrible about this). Would really, really like after hours dropoff though! read more

This review is for the Europcar (Irish Car Hire) located at Spencer Dock in the center of Dublin. It's a fairly new operation, so it's not listed in any of these online review sites yet -- not easily found, at least. Anyhow, here is what I learned and what I recommend: 1) After extensive review and analysis, I concluded I couldn't rely on airport venues, and that all the reviews were generally negative. 2) It seems that paying for the full insurance coverage is the easiest and most acceptable protocol. 3) And that buying the full super coverage definitely makes the agent happy and the rental process anxiety free. 4) Driving on the 'proper' left side of the road is terrifying for an American, so hours of prep on YouTube video is essential -- especially for the round-about methodology. 5) Keep left, stay left -- that's your mantra. 6) No Left on Red -- Ever!! 7) Follow the car/truck ahead and hope you don't have to lead the pack at a stop light. 8) Don't rent the first day when you still have severe jet-lag. Instead, wait for at least day two of your vacation. 9) It is definitely possible to drive on the left with a manual transmission vehicle -- just focus -- stay left -- follow the leader -- and don't forget to stay left. After awhile, it's easy. The clutch and gas are still in the same place on the floor, as in America. 10) Don't be intimidated by narrow roads -- use your side-view mirrors to check your path along the lines and the hedgerow. And remember there is no space to your right inside your vehicle like there is in your American car -- oncoming traffic will essentially be driving through your American car's passenger seat -- the sooner you realize this, the better off you'll be. In your Irish car, oncoming traffic will sometimes be within two feet of your right side, as you are driving down the road. That's the critical key. Understand that. Keep Left. Repeat to yourself, "keep left", especially when that oncoming truck or bus is approaching you at 60 mph within two feet of your vehicle and your body. It's not that scary. It's just different. Likewise, sometimes you'll find yourself drifting left, into the hedgerow, because you are on the wrong side of the front seat of your rental car in Ireland. Of course, they'll tell you that you are actually on the 'proper' side. So, there you have it. Stay left and you'll be good. 10) Start out slow, practice if you need to, and enlist your passengers to assist with the steep learning curve. And the navigation. 11) Finally, a navigation device is invaluable -- for you and your passengers to assist you. Road signs are challenging to interpret. Intersections and roundabouts are frequent and can be confusing. A Nav -- either one you brought with you -- or one in the car or rented in country -- will make your drive so much easier. It will even tell you how many offshoots you bypass before your exit from the roundabouts. I couldn't have done this trip without one. Nav is essential. Now, about Irish Car Rentals (Hire) a.k.a. Europcar at Dublin Spencer Dock location -- they were friendly enough, but they didn't exactly give us the car we requested. We ended up with a larger vehicle, a VW Caddy (People Mover) that we didn't really need for the four of us. That's all they had on the lot. But the car was as narrow as the mid-size SUV we requested, and it ended up being a good thing because we could spread out (it's designed for 7 people) -- we could just throw our bags in the back without worrying about how everything would fit. And we ended up using all three rows of seats. The car drove fine. The shifter was worn out because of the high mileage and the front right tire had been recently replaced making it uneven with the front left tire, thus causing a wobble at 65 mph -- annoying. But we made it through our 4-day rental just fine. No incidents. No scrapes. No need for the super CDW. But, given how they inspected the car at Dublin Airport on our return, I'd say they were definitely looking for damage. So, I'm glad I paid for the Super Damage Waiver. Two other details. One -- It is possible to drop off at a different location for only about 40 euros extra. And if you are driving into Northern Ireland, you can do so, as long as you tell them and pay the 40 euro addition. There is a tracker on the car, so no point trying to get away with anything. Even with all the add-ons, I'm fairly certain it was less expensive to drive than to take public transport everywhere -- and we basically circled the entire north half of the Island -- Dublin centre to Galway to Westport to Slieve League to Derry to Belfast and then back to Dublin airport. I doubt our itinerary would have been possible or as affordable any other way. So, can you drive on the left? Absolutely. Can you rent a car in Ireland, pay for super CDW and drive without a care about any potential damages? Yes. So, enjoy your trip and just remember, "KEEP LEFT." And enjoy the Guinness. It really is better there. read more

We recently had a rather large, last minute issue with another rental company while in Dublin that led to us having to find a second rental card to pick up in the city basically immediately, and return to Belfast. After spending a long time calling everywhere, Mary at the Spencer Dock location came in CLUTCH for us. Not only did she save the day, and our vacation, but she was truly such a delight and a bright spot in an otherwise tough morning. She is an absolute delight and a gem and I can honestly say I wish I could keep in touch with her! She was a pleasure to work with and made things SO easy for us. I can't say enough good things about her, I will definitely be going to her directly for a car next time I'm in Dublin. read more

Avoid this place at all costs. The only thing they are in business to do is to upsell you insurance, car type, fuel packages, etc.. Despite having written proof of 3rd party insurance, they refused to honor the paper and forced me to purchase their insurance. I have rented from other Europcar locations throughout Europe and this office is the absolute worst. Please save yourself aggravation and money and rent from someplace else. read more

Pre-booked a car for two days on a good rate (weekend days). Once I got there I got my car in 5 minutes, very efficient. They did try to sell me an absurdly expensive insurance though, I politely declined and that was no problem at all. Did point the employee on some dents/scratches he missed himself when he was checking before driving off, to cover myself. Would definitely rent there again :) ! read more

We recently rented a car for 1 week, and while the vehicle for all right, the customer service and customer experience was highly disappointing. The lack of customer support made for a Darwinian experience i.e. Survival of the fittest!! For example, the rental SUV was a Renault Kadjar, a vehicle few if any Americans would be familiar with. As to significant lack-of-support: No road maps (a VERY useful thing for driving around Ireland), no GPS instructions, no gas refill unlock instructions, etc. All of this lack of service was for a 1 week rental for $823.34 (697.75 Euros) -- hardly bargin prices. Finally, the Europcar rental office CLOSED at 5:30 pm (with the only available "after hours" drop-off at Dublin Airport). We, in part, chose Europcar due to close hotel proximity; are "after hours" airport drop-off necessitated a $40 taxi to our hotel (Again, no customer support nor shuttle from Eurocar). Overall, it was poor customer support (which is VERY important with foreign country car rentals) which necessitates a POOR review! read more

Europcar Dublin City Centre - Highly inconvenient "after hours" rental car returns as City Center office closes at 5:30 pm -- poor customer support! - Car Rental Near Me - Dublin, D

Liars, deceivers, don't use them for a rental. They don't truly disclose and will sneakily upgrade. Don't use Europcar!

Do not book through Europcar, you will soon realise the seemingly good value car hire becomes 1000 euro for "damages" that some guy will put through without explanation. Assuming the staff at the airport receive a nice commission. Never ever again. read more

Deceptive business practices - total bait and switch. Hidden fees and required insurance jacked up the bill to double the estimate. Blamed it all on corporate policies that they don't agree with. Terrible experience. read more

Listen it's plain and simple. Rent here only if you want to be ripped off. That's what they do. You get there and they claim that since you booked on possibly some other site like the US site, that you accepted basic coverage even though you are never given an option when booking to not accept insurance. Then they tell you that it's only the most basic insurance and your credit cards insurance is not longer valid because you accepted basic coverage. Because of that your deductible is now 1600.00 and you need to take the additional 33.00 euro a day insurance. Long story short my guaranteed 99.00 for two days turned into 234.00. We had to return the car by 5pm closing and I couldn't find a gas station. No time to gas up they not only charged us double the price of petroleum per liter which is pretty standard, they tacked on an additional 20.00 euro as a penalty for not bringing it back full. Bottom line stay away from this awful company that is in the business of ripping off its customers. Only way to change their terrible abusive practices is to ban them. read more

Thieves!!! Totally misled!!! We arrived in Dublin on 6/17 2017 . We went on line and arranged to rent a car from economy bookings.com . They stated on their web page that in lieu of purchasing full coverage we may be subject to additional costs or fees. We went ahead and purchased full coverage from economy bookings.com to rent a car from Europecar at the price of $160.00 usd for the week. When we went to the Europecar rental counter the agent informed us that they do not accept 3rd party insurance of any kind. The agent further informed us that we would be required to either purchase $400.00 worth of Europecars insured coverage or a deposit of $6000.00 on our credit card. Without one of those two options Europecar would not issue a rental car to us. We declined and did not rent a car. We communicated via email the same day to Economybookings.com that we had not received a rental car and that we were seeking a refund for the $160.00 charge made to our credit card. We followed up by calling customer service at economybookings.com. The agent we spoke to assured us that we would receive a refund pending a written response from Europecar that no rental car was issued. They said that it could take up to 30 days but that there would be no problem. This was a purposeful tactic to delay what should have been an immediate dispute claim filed with our credit card company. Needless to say the time passed and they finally notified us by email that there would be no refund. They claimed we agreed to their terms which would not allow for a refund. I would strongly advise against dealing with either of theses companies as their practices mislead and ultimately result in common theft towards consumers. read more

The agent forced sold Northern Ireland package and charged 30€ for no reason . Also , she told that the car is not available and we would have to go for another car and charged additional 5€ per day... Than she wanted me to pay €1800 as deposit for the car OR but another insurance for €28 per day....Extremely intimidating lady who was force Upselling and my original booking of 52€ ultimately turned out to be 168€ Total fraud and cheat company Very disappointing and unbecoming of the company ... They refused to refund the Ireland charges read more

ALTHOUGH AMEX SAID I COULD PAY WHEN I GOT THERE WITH THEIR RESERVATION YOU CANNOT USE AMEX...REPEAT YOU CANNOT USE AMEX. I even had a letter from AMEX for the insurance etc that you are suppose to get before you go over there...well...that didn't work BECAUSE AMEX is NOT accepted. So my $80 week rental turned into a $600 rental. I tried to get in touch with my mastercard and visa but it was the middle of the night in Canada and noone was answering. UGH. So I bit the bullet and just used a different card and paid for the rental., I didn't have the time or energy to go looking for another rental car place and I would have needed that letter from the other cc companies anyway. The clerk said that mine and another person coming in that day were the first in a long time that they had seen booked on AMEX....Why wouldn't they have gotten ahold of AMEX to get in touch with their customers and I believe they had our emails as well. Felt a bit ripped off both at Europcar and AMEX. I am giving them a one star just for the simple fact that they knew they didn't accept amex yet they didn't go that extra effort to let me know prior to me getting there. I'm sure they had my contact information????? Also how can a big company like AMEX not know this? Seems suspicious and I wanted to let social media know this so others can avoid this mishap. Car is fine and it runs well so other then the above...just be aware. read more

Be very careful with inspecting the car. Inspect every small detail no matter how long it takes. I used a mediator (arguscarhire.com) to book a car in Europcar in Dublin. I rented a VW Polo for a weekend, between the 10th and 13th of August. The booking was made without an insurance, so at the time of the rental a deposit of around 1200EUR was taken from my Credit Card. The VW Polo that was given to me, had problems with the seat belt in the middle back seat and we couldn't use the full functionalities of the car. The Europcar employee spent most time explaining the importance of not using that back seat and interrupted a few times my inspection of the car at the pickup. I used the car to drive to Galway, where I never came across any bump or loose gravel that might've hit the car. I've also parked the car facing front all the time when I was parking it in Galway. When I delivered the vehicle, the Europcar agent saw there was an horizontal 5cm scratch in the middle of the front bumper, in the lower part, so now I'm being charged for 376EUR for the repair of this 5cm scratch. It didn't took much for him to see it, almost as if he knew what he was looking for. I replied to the email, tried to contact Customer Service, and always with no answer, and no possibility to dispute the responsibility of the scratch, or the cost of the repair. Europcar just took the money from the card without any reply back to me. read more

Upon arriving at the Lombard street location in Dublin we were told our rental was going to be twice as expensive as what we booked online and the online rate could not be honored because the Lombard location was a franchise and was not able to honor the online rate. We were then given the work around and had to jump through many hoops to provide proof that our credit card car rental insurance would be sufficient to meet Europcars requirements - this took almost an hour. If this wasn't the case we were going to be charged a daily insurance rate that was almost three times the rate of the car rental itself. We were also convinced to upgrade to a diesel because the fuel savings would have easily paid for the cost of the upgrade - the problem being that we were told that the upgrade vehicle would get 900-1000 km's per tank - we only averaged 700km... As such we didn't actually end up saving anything. Additionally we were rushed through the vehicle inspection because it was raining out - this is my fault, i should have forced a longer walk around regardless of the weather. As a result when we returned the vehicle they found damage to the grill that we didn't do but had to pay for. Interestingly, there were two other couples waiting to pick up their rental after us. We ran into the couple that was last in line the next day and they passed on that they and the couple before them were also put through a very disappointing rental experience. I've always had good experiences with Europcar up to this point and unfortunately as a result of this experience Europcar has lost a customer. Europcar really needs toy look into this location. The online reviews of this location accurately reflect the service they provide... read more