Super easy return today and thankfully, National and Enterprise are owned by the same holding…read morecompany because I had picked up this car from the National in Düsseldorf this morning. Finding the rental cars at the airport wasn't super easy but I followed the (small) signs to departures and then the signs for rental cars started to appear. From there, it was easy with signs for the car companies. Pull in, follow the cones, unload my stuff, take pictures of the car (just in case) and walk off towards the terminal. Easy, easy! [Review 16402 overall - 207 in Germany - 1909 of 2021.]

This was my WORST experience with Rental car in Germany. Their agent just added an insurance to the…read morecontract without even asking my permission. They charged for this additional insurance after I already returned the car. I tried to explain them that this was a mistake and I never agreed to add this insurance, but they said that I signed the contract that included the insurance, that meant I agreed to all conditions. I will NEVER rent again car in SIXT

I was charged $1,500 in damages for damages that I am sure I did not cuase. Sixt does not request…read morethat you acknowledge an inspection prior to renting so there was no oportunity to report existing damages.

I had a reservation booked for this location. Due to numerous delays caused by the train (bahn) I…read morearrived late about 3 hours which already isn't pleasant and having carried my bags with me. I arrived at the counter and the customer agent rudely said that I should have called. I explained that my American phone isn't able to call out without wifi and not to the Priceline number I had which was a 1-800 number for any modification. He then rudely said well the policy is to hold the car for an hour. I understand that but I also pay by the day and had a reservation and card on file. This location doesn't have an elevator so I dragged my two suitcases three flights of stairs down to the garage to the car. The car already had a warning sign for oil change due but since I was exhausted and just wanted to get to my destination I took the car as is. During my time the tire sign came on as well which is fine given I went to fill up more air Overall not a great experience with the agent who could probably use some customer service training but returning the car in Frankfurt was no problem at all.

Very friendly staff, and they even gave me a ride to my hotel to get my passport which I forgot to…read morebring, helping me avoid the extremely expensive German cab fares. Also happy with the car. I reserved a Ford Focus-level car, and they gave me a very new, red MB CLA 180.