DO NOT RENT FROM HERE - they are scammers They will try to…read morecharge you for damages you did not do Do yourself a favor and use a different rental company

The customer service is 5 stars but the pricing and hidden costs are well below that. If you are…read morerenting a car in Europe (Italy) be aware that your final bill will magically be whatever you thought it was going to be plus the deposit.. they will tell you it's not but trust me it will be. Definitely get the full insurance of traveling abroad. Yes your credit card may cover it but the peace of mind with having double coverage is worth it.

I highly recommend Rome In Limo for their transfers and tours. I took my granddaughter on her first…read moreinternational trip and Rome was the destination. I used Rome In Limo for a transfer over ten years ago and decided to reach out to them again for help getting tickets and transport. What a great choice! From the moment I filled out my online request, I was in Jany's good hands. She quickly connected with me and was eager and ready to make my trip come to life. Rome In Limo doesn't just give you a cookie cutter type of tour. It's all about you and your preferences. The three day tour I picked was tweaked to accommodate a transfer from the airport and sights were moved around to make the most of our time. They gave us a reputable ticket agent to secure Vatican and Basilica tickets and coordinated the tour timing with our guide. Stefano, our driver for two days couldn't have been better. He was professional, friendly, prompt, flexible and knowledgeable about all the sights and Rome's history. We had a couple of special places we wanted to go and it was no problem at all. We wanted to go into the Pantheon and next to the Trevi Fountain and needed tickets. Stefano quickly secured our tickets taking our stress away! After two days with him we came away feeling like we had been traveling with a good friend not just a tour guide. Guilia our guide for the Vatican and St. Peter's was just as prompt, knowledgeable, warm and friendly, weaving us through the massive crowds and showing us the most important exhibits. Jany, Stefano and Guilia made our Rome experience exceptional. Whatever we needed was handled quickly and seamlessly. What I really appreciated was the level of communication. Jany was always available to answer and reassure me about any concern or question I had. I never felt alone from the moment I made my first request until our final goodbye. It was an awesome feeling to know the Rome In Limo team truly cared about us and wanted to make our trip special, we weren't just another customer.

This company and its drivers are the best in the business. Our family of 4 went to Rome recently…read more We didn't want to rent a car but getting places in your 70's isn't as easy as it was in bygone days when we would just walk. We used this service for the transfer to and from the airport as well as short hops to the train station, the Vatican, and the catacombs. They are punctual and communicate about your upcoming rides so you don't have to wonder if they are going to remember to pick you up. Drivers are friendly and helpful. I wish I could give more stars.

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Do not rent from this location, it's a rip off. Several red flags…read more 1. Lots of damage on the car, including the front right tire being very worn but was told not to worry about it and I'd been upgraded so this was the car I was having. 2. The car only last an hour and a half before breaking down. Catastrophic failure of the engine on the freeway leaving me stranded for five hours while Avis sorted it out. This rental location was no help at all during this. Side note; the guy at the rental location seemed very keen to make sure I knew the roadside assistance number. Showed it to me at least three times. A conspiracy theorist might say he knew the car was on the way out. Painful. 3. The car did not include a full tank of gas. Was given some story about being unable to fill it up that day so to just bring it back at roughly the same level and there would be no issues (I have rented regularly from Avis for over a decade and never heard of this before). Had the car ever made it back to Rome I am imagining I would have experienced the same as others on excess refuelling charges. 4. We arrived at 8.45am and it said it was closed, even though the opening time is listed as 8.30am. We waited there until 9.10am when a guy who had been standing just down the street the whole time walked over and opened it up. Made no sense. Ultimately, and along with the other reviews of this location, cannot recommend this Avis. It's chaotic and feels dodgy. Get a cab to the airport and suck up the location fees; you'll save yourself a lot of hassle, money, and time. No doubt there will be a response from the location with a list of excuses. My experience stands as terrible and not what we expect when renting from Avis.

Terrible location, do not rent from here. Car was a mess, including some tire wall damage that…read morelooked dangerous, but they refused to provide an alternative. They tried to add on the full insurance package (an extra €300) even though I had clearly not included this when I booked it online. Didn't even have a full tank of gas. Total mess of an experience and felt very suspect.

Stefano Agostini and his father are consummate professionals with wonderful personalities. Stefano…read moreis prompt or always early, gracious with your comfort needs, helpful, always smiling and provides the very best transportation. His command of the country's highways and byways provides for a relaxing, stress-free experience that is not to be missed. Whether it is coming from the airport or touring the countryside of Todi, Assisi or Orvieto, Stefano is your driver. Don't miss this amazing experience. Heather and Andy Lake Forest Illinois