We wanted a smaller vehicle, but got a bigger vehicle that was a hybrid. In the end, I'm glad we…read morewere given that vehicle due to condition of the roads. We had to fill it up with gas since it was close to empty when we received it. We weren't expected to return it with a full tank at least. The best thing about the experience was the service. We were able to get a ride afterwards from here to the train station.

Supposed to have a rental car yesterday i still have no car I had the hospital at 3pm and can't get…read morethere and after phoning and being hung up on I finally got a woman that put me through to a very abusive Essex speaking man who was swearing and his last words was lie now b**ch I have put a complaint into bvrla due to this I phoned twice more this time a man who half way through conversation hung up on me I was not abusive but considerably upset and very stressed at the abuse I recieved iv actually just been sick due to the stress and harm this has all caused me and don't know when my car will be fixed I'm housebound that is my lifeline

If I could give zero stars, I would. Budget Car Rental at Inverness Airport is running a scam,…read moreplain and simple. I rented a car from Budget and returned it in the exact same condition I picked it up in. There was no walkthrough when I picked it up, and no inspection when I returned it. Then later, surprise! I get an email with a damage claim and an outrageous charge for damage I absolutely did not cause. They provided no real evidence. Just a vague photo and a generic invoice. No timestamps, no proof the damage wasn't already there -- just a "pay up" attitude. When I contacted customer service, I was met with robotic responses, zero willingness to investigate, and a clear message: we don't care, and you're paying anyway. This is not a one-off issue -- Google it. This company has a well-documented pattern of charging customers for pre-existing damage or inventing charges altogether. It's dishonest, predatory, and disgusting. Avoid Budget at all costs. They might seem like a cheap option upfront, but you could end up paying hundreds more for damage you didn't cause. It's not worth the risk. I'll never rent from them again -- and I'm telling everyone I know to do the same.

Would not rent here. I booked an automatic 6 months in advance of our June 2012 trip- confirmed…read moretwo weeks in advance and prepaid to get a lower rate. When we showed up- no automatic- no apologies or anything. We had to take the manual- which isn't easy when you are learning to drive on the left and shift with your left hand as well. They offered extra insurance and an extra driver- but would not lower the price- which is quite a bit different when booking. Unfriendly and rigid

I would highly recommend Focus Vehicle Rental. We were met promptly at the arranged location and…read moretaken to our vehicle, all the paperwork had already been sorted so there was no messing about. The vehicle we hired was nearly new and lovely and clean, we will definitely use this company again. Thank you.

After a LOT of research looking for a car rental company in Inverness, I finally chose Focus…read moreVehicle Rental...based on other people's reviews online (and the reasonable prices). Now it's my time to pay it forward: USE THIS COMPANY. The very friendly staff promptly arrived to pick us up from the Train Station, and then took us to their office to get our car. The whole transaction was quick and simple, and then we were off! Returning the car was just as simple. We returned it after-hours, so they provided us with a map for where to drop off our car back at the train station. We are so happy with this decision, and will definitely do it again when we return! Thank you!

Arnold Clark turned out to be a cost-effective auto rental option for our time in Inverness. We…read moreprepaid, and arranged via e-mail/phone call for a van to pick us up at Inverness Station. From beginning to end, the service was fine, the auto exactly as stated, and in good condition. Thank you, AC, for a good rental experience.

Large car dealership which is easily located as most of the garages in Inverness are on the same…read moreroad. All next to one another. This is one of the largest showroom is part of one of Scotlands most popular car sales firm Arnold Clark. It is one of the few Arnold Clark showrooms in Inverness. This one is the Citroen dealership which has recently been renovated. And has also been enlarged. They have all makes and models not just Citroen so even if you are looking for a Ford,Vauxhall,Renault. And as they are part of the Arnold Clark dealer network if there is any particular make and or model of car that you are looking for they are sure to have what you are looking for in one of their other showrooms and would therefore be able to have it delivered to the Inverness showroom at your request. There is always exiting deals on new and used cars. The sales staff are very knowledgable when it comes to cars and will happily make sure you find the right car for you. And at a very good price

Never used SIXT before but have used the big International companies many times. Very satisfied!…read moreRented car for one week in Inverness Scotland. Arranged vehicle details online on an easy to use website, in advance. Good transport close to the airport. As I showed ID and license at counter I turned around and vehicle was waiting for us outside front door.Quick no fuss tutorial on the clean low mileage rental and away we went. Dropped off car before office was open early in the AM without any fuss or problems, steps away from the terminal. Good price friendly people Will use SXIT next time I travel and they are available.

Rented a Sixt car on line for driving around Ireland. Do not use them they are HORRIBLE!!! Very bad…read moreservice, picking up the car took a very long time, there were several unexpected cost the increased the cost by several times the price I was quoted online. I will never rent from them again and neither should you.

Thrifty Inverness Airport…read more Kathryn V. Marinello, the CEO of Hertz, who owns Thrifty, should close down it's "Inverness Airport" location. The airport location is a twenty minute ride into Inverness, if there is space available on the shuttle. The Equinox credit checks done at Thrifty - negatively impact the credit of customers - so give this place a miss! Nicola, a very poorly trained staff member, went out of her way to make renting a car from this location the worst customer experience in history. Between the two staff, they rejected several customers after multiple document searches as well as Equinox credit checks. In a word: horrible! Brian, the branch manager, who showed up after an hour, (he was off-site) while the lines stretched out the door - was a disrespectful, arrogant, bully. Brian must run the training program at Thrifty's Inverness airport. A quick recap of Thrifty Inverness - incompetent management and useless staff. My two-hour tonsillectomy was quicker and more comfortable than the trip to Thrifty Rent A Car in Inverness.

My son booked a manual Ford Fiesta car from Thrifty Inverness in April 2015 for one week at the end…read moreof June/beginning of July. He had only ever driven a manual Ford Fiesta and a Ford KA; that is why he booked a Fiesta. At 21 and only holding a licence for 18 months, he was not too young or inexperienced for Thrifty's standard range - apparently. He and his friends travelled 600 miles by public transport to Inverness. My son was the only one in the group with a driving licence so they were all relying on him for transport. At Thrifty Inverness my son was told that the Ford Fiesta he had booked wasn't available. He was offered: a large 4x4 Land Rover or a 2.2 litre automatic Infiniti Q50 CDi Sports car, with a 'take it or leave it' attitude. The Thrifty website states that a 'similar' car may be offered but drivers under the age of 30 CANNOT hire the prestige cars my son was offered and cannot take out Damage Liability Reduction. My son could only reasonably have expected an upgrade to be something like a Ford Focus. He would have re-arranged his travel arrangements had he known in advance but staff at Thrifty Inverness made no attempt to inform him until he arrived at the office. My son was unhappy and stranded. It is very difficult to get around the Scottish Highlands without a car. He had to accept the Sports car since his and his friends' holiday would be ruined otherwise. He handed over his licence to the Inverness staff to be copied. They altered his date of birth on the rental agreement making him five years older. When later questioned, Thrifty said this was 'a human error.' My son had never driven an automatic or anything more powerful than a 1.3 litre manual before, consequently he had a minor bump in a car park. He received nothing in writing, no breakdown of an assessed repair, no receipt, yet £1000 was taken from his bank account by Thrifty without explanation. This was the first thing I knew about the affair. When I phoned the Inverness office, staff were unnecessarily rude to me and made insulting remarks about my son. They also lied saying that staff offered to look elsewhere for a more suitable car. This was later revised to "staff would have looked elsewhere for a car." This was nonsense as staff went into great detail telling me about long-standing car shortage problems for Thrifty in Inverness. It would also have proved difficult to find a car for my son with a competitor as most suppliers will only hire to those over the age of 25. Staff also said they would email me photographs of the 'damaged' car. This took weeks of pestering and the pictures were useless when they came. Thrifty's 'investigation' into my complaint was slow, chaotic, disorganised, poor, staff were rude and the charges unjustified. Thrifty has its own department for everything so nothing is independent. The 'damage' was also conveniently assessed, by Thrifty, at £1.49 over the £1000 excess. Thrifty advertises cars for hire that it hasn't got. Thrifty did not provide the car, or similar, that my son booked and paid for three months in advance. Thrifty knew there was a strong probability they would not have the car because they subsequently acknowledged a shortage of cars at the Inverness location yet they still took my son's booking, took his money and did not inform him the car wasn't available so that he could make alternative arrangements. My son would not have had a bump in a manual, small, less powerful car that he was used to driving. I felt sick when I discovered that he'd been driving a high performance sports car. I think it is highly irresponsible of Thrifty to loan such a car to an inexperienced 21 year old and his three 21 year old passengers when their own website says he is too young and inexperienced to drive this car. BVRLA were entirely supportive of Thrifty.