I have been a loyal customer and yet they charged me an admin fee plus VAT for processing a parking…read moreticket I had already paid. When I asked for the full refund they said they would only refund ticket charge but not the admin fee. Admin fee without even finding out if the ticket had been paid? Seriously it is a rip off. They have lost a customer here as I will never hire them again.

Beware of the alloy scam and small scratches. Masters of…read morethe alloy scam and they won't refund your credit card booking fee for a whole week after you give the car back. Aim who had the premises before were great but these guys are the worst. When taking comprehensive insurance they tell you this does not cover wheels or windscreen - they can then charge you. It's a scam. The 5 star review below is for Aim back in 2010 - all the other ratings are 1 star. Avoid using them.