I have been coming for 5 years. I always receive great service, quality work. They are honest people and only recommend what the vehicle needs. Thanks Tony and everyone! Definitely better value than bringing the car to the dealership. read more

European Auto Care - Auto Repair Near Me - Frisco, Texas

**1-Star Review** Very disappointed with the service and professionalism at this shop. I brought my 2017 Audi Q5 here for a coolant pump replacement. Immediately after their repair, my vehicle developed new issues that were not present before. On the day of pickup, I noticed the **check engine light was on**, which was not there before. Initially, they denied that it had anything to do with their work, but later discovered that **a fuel injector had not been secured properly** during their repair. That alone was concerning. After I got home, I found that **my center console buttons had completely lost power**, which had never been an issue before this repair. When I reported this to them, they again denied responsibility and claimed it was an existing issue, even though it happened immediately after their work. In the end, they were **unable to fix the center console problem** and simply told me to take the car to the dealership. After causing these problems, they **did not apologize** and instead stated that I could complain wherever I wanted. This experience caused significant inconvenience, wasted my time, and forced me to spend additional money diagnosing problems that appeared right after their repair. I cannot recommend this shop based on my experience. read more

If you're needing an honest, amazing, and reasonably priced place for your car care, bring your car here! The entire team is fantastic, and will treat your car as one of their own. Edward is fantastic! :) read more

Had an unfortunate experience here this morning when I brought my 2011 BMW there for oil and filter change. The oil requirements for this non-turbo engine are very specific and the shop owner assured me that they are aware and are using the correct rated oil and filter for the car. He rattled of the brands which are fine provided to use the products these brands recommend for the car. When the bill came the oil listed on the invoice was a specific oil for a 2016 and later turbo motor with very low (thin) viscosity oil that is specifically not recommended for my naturally aspirated straight 6 motor. When I questioned it he said "pay no attention to that description you got the right oil". So I asked him if I could see the containers and he says, we don't have containers the oil comes out of 55 gal drums in the shop and you can't go back there for insurance reasons. It was pretty clear he was lying. Then I asked him if I got the German Hengst filter he said I would get because all the invoice said was oil filter. He said yes. When I got home I looked and I got a cheap generic brand filter. Who know what was in that mystery 55 gal drum but I do know it's not what my car specs require so I'm going back out to do this all again with a reputable shop. Beware!!! If they are misrepresenting the oil to save a few bucks I can't imagine what they are doing for real repair work. read more

Traveling for business from Austin to Plano in my Audi today, my brakes started locking up and sensors were going off like crazy. I pulled into the shop at 4pm and was immediately greeted by the owner. He took the time to listen to my issue, drove the car, diagnosed the issue, drove to McKinney to get the part, and I was repaired and out the door before 6pm. Excellent service in every way. If I lived in DFW, I wouldn't take my Audi anywhere else but European Auto Imports! read more

European Auto Care - European Auto Imports - Auto Repair Near Me - Frisco, Texas

True professionals, outstanding quality of work front and back of house. Witnessed a troublesome erratic customer come in and Edward handled it with ease and remained calm and reasonable. Great place for any audi mechanic needs read more

European Auto Imports is wonderful! We own Sarah Porsches and this is the place to go instead of the dealership. They have excellent service and knowledge. They are friendly and helpful and will make the necessary repairs without costing you an absolute fortune. For us this is the best place to take our cars. read more

I've ​been coming to this shop for a couple years now. Very knowledgeable team. The owner Imi is a great guy. Definitely recommend for anyone that needs any kind of service on their European import. read more

European Auto Care - Auto Repair Near Me - Frisco, Texas

I reach out to European Auto Imports to have my windshield washer tank replaced on my Mercedes Benz GL550, they install my tank ; however, the new design did not fit well. So, we removed seal gaskets from new tank and installed on old tank. They did good job on that. I need to bring back bc front bumper doesn't appear to be sitting back on vehicle properly. I'm sure they will correct when I take back. Good company to do Mercedes Benz work at reasonable cost. Thanks for being fair cost. read more

Took great care of our Mercedes. Will continually go back. Very knowledgeable and fantastic service. Thanks!

My first time using them ..I made my appointment online although I did call to confirm my appointment because I did not get an email back to say that I was confirmed, but that was minor. They did a great job on my Porsche. I had an oil change I was going to the dealership And spending way more than I needed to and they find stuff that needed to be fixed. I don't believe. So it was nice that they changed my oil. My car was clean when I received it. It took two hours because they had to order a filter that they thought they had in stock..otherwise would of been 1 hour will definitely be going back. read more

I've been coming here about 2 years. Great service. If there's an issue with your car, they'll give you options to work with. They're honest and do great work! read more

I took my Porsche Macan here today for an oil change. In the past, I've paid anywhere from $950-$1500 for an oil change at a dealership or certified Porsche repair shop. I recently moved into the area so decided to give this place a try. Guys and gals, my oil change today was $189! That's with 5 quarts of premium motor oil and a new filter. The labor was only $60. I could not believe it. A recent Uber driver had told me he services his car here too and I should check their website for coupons but this was such a great deal that I didn't even feel like I needed a coupon. They had quoted me initially $160-220 so I was prepared to pay $220 but the total ended up being $189. Very honest and transparent team of folks here. I need to get my brakes done soon and will definitely be back. read more

They don't have very good techs, they misdiagnose and don't want to fess up afterwards

DO NOT USE THIS PLACE! Paid $3,800 for the repair of my Range Rover coolant system. Brought it back 4 times within 6 weeks due to "low coolant level" light kept coming on. Last time I brought it in they asked for another $7,000 to repair blown head gasket. If the coolant system was properly repaired the head gasket wouldn't of overheated and blown. Our car was up there for nearly a month waiting for a viable solution from the owner. Meanwhile we had to rent a car at our OWN expense. The owner was out having surgery and failed to respond or employ someone to do it. Upon return the owner denied any wrong doing and claims zero percent reliability. The owner is Albanian and believes in the old world hence telling my wife "he doesn't discuss such matters with females and no longer wanted to communicate with her." I contesting all of this with the credit card companies and unfortunately have to hire legal representation. read more

I had the opportunity of visiting this location & meeting the owner Imi today. Not only did they service my Mercedes in a timely fashion. Imi is one of the most down to earth people I've met since I've been in Texas. I'm new to the area and have been looking for a shop that I can trust. I felt a great vibe from him and his team today at European Auto Care today. All of my family's future services will be at this location! read more

I needed an oil change for my Mercedes, I came here from the previous good reviews I read. I showed up was instantly greeted by the owner he was very friendly,respectful and knowledgeable about the things going on with my car and explained how he could repair the issues in a respectful manner. Overall excellent customer service and excellent team. I will be returning for any issues with my car. I would recommend for anyone needing any service on their car. read more

BEWARE! Took my car to European Auto Care/Imports in Frisco for a small transmission fluid leak. They suggested replacing the transmission pan and filling the transmission with new fluid (6 liters). My car experienced intermittent transmission slipping (this problem did not exist prior to the repair) immediately after the repair. A common problem with transmission slipping is low fluid levels. They assured me that the level was filled. Kept my car for 2 weeks to diagnose the problem. Never once called me to provide updates as they promised. They said the problem is a bad connector that needs to be replaced...a new repair that I'd have to pay for. I asked for an estimate for this new repair, which they never sent. After not hearing from them, I called to get my car back and was told they had already ordered the parts to replace the connector (at my expense) and it was arriving the next day. I told them I did NOT authorize this new repair and got my car back. Took my car to a different auto repair shop and they discovered that the transmission fluid level was 2.75 liters low. There was no new leak that would have explained the low fluid level. They filled up the transmission fluid and this alone fixed the problem. read more

Easily the best experience I have ever had with a repair shop. They treated me like family and did an amazing job on a really tough project. I can not recommend these guys enough. Management is amazing and the staff is great. Always give fair prices and they have a warranty on their work too! This is my second car that i have brought to them and i'm a customer for life. read more

Knowledgeable and helpful. Christian is honest. Dropped of car last week and didn't a change to pick it up for few days but they were understanding and kept the car indoor and safe. Bentley Bentayga parts were hard but they got them in time and took care of the car fast. read more

I had an outstanding experience today at European Auto Imports. These guys are extremely knowledgeable and I enjoyed talking BMW E30, E46, E39, E92 and F80 models, as well as Caymans. And the owner has a V12 M8 he is restoring! The mechanic who worked on my car was obviously seasoned and the competence was refreshingly apparent. Exactly the kind of place I want taking care of my cars. read more

Worst customer service I've experienced.They told me the work on my car would take 1 week at the most and it's been over a month and I still haven't received my car yet. They never call me and update me on my cars status I always have to call them to be informed on what's going on, and even when I call them and ask them what's going on I'm fed lies. Never coming back here again, if you value your time don't come here. read more

I have been coming here for a few years now and their service used to be exceptional when their owner was still managing it. He was very knowledgeable. Now the service quality has gone down. I gave my car for service and the guys kept it for 2 days just to change engine oil. They were supposed to run full diagnostics and I had also asked for the tail lamp to be changed. They did not change the lamp or do the diagnostics as when I got the car back it said the brake fluid has to be changed. They were supposed to order the rear lamp and asked me to come back today to get it changed but when I went there they did not have it. Looks like they did not order it. The person managing the location now is not good. Hope the owner sees this and get back and get the act together... read more

So thankful to have this shop in Frisco they do such a great job and are priced very well in the area I trust these guys with all of my vehicles!!! They do their best to get the car in and out of there and they communicate very well with you on your problems and what you have coming up to take care of!! Best part... The owner is always there and is very nice!! read more

European Auto Care - Auto Repair Near Me - Frisco, Texas

These people tried to scam me. I HIGHLY advise you to find another repair shop. Here's my story: I lost power steering in my BMW, and the mechanics told me I had to replace the ENTIRE steering system. They quoted me at $3,600, which I thought was suspicious since steering systems don't just break that easily, especially on modern BMWs. He plugged his scan tool into my car and started showing me some codes. I asked him to explain what every code meant, and how he came to the conclusion that my entire steering system needed replacing. After 30 min of trying to bullshit me, I could sense something was up. I think he knew that I knew too. So I took my car to the official BMW dealership in Plano, and turns out a rodent had chewed off one of the wires. My steering was perfectly fine, it was literally just a single wire. They quoted me at $400. I told them what the repair shop told me, and they said whoever told me I needed to replace my steering system was trying to scam me. God bless Classic BMW. I highly advise not coming to this shady repair shop. These people are predators. They went to great lengths to lie to my face, thinking that I was just a dumb college student with money. Please don't let it happen to you too. read more

I was able to easily set up an appointment on their website. I was greeted promptly and treated respectfully. They were very understanding with my special requests and even provided a free inspection and quote for my vehicle. The experience so far has been great! read more

Business must be good because I took my car in for new brakes this morning and they had it all day without ever looking at it. When I called late in the day assuming they just forgot to call I was told they might get around to looking at it the next morning. I just picked up my car right away so not to get this same run around and not have a car for days over brakes. Funny story is the Uber driver that took me to pick up my car told me he took another person angry with this place not long ago. read more

Great service! They were thorough and went the extra mile! So glad I have a new partnership for my car care!

Brought my Porsche Panamara in for breaks and scheduled maintenance. Very happy with the work they did. I suspect I saved a great deal of money versus going to a dealer. For living in Frisco, this was a good quick way to get the work done. I will definitely bring my car back for my next scheduled maintenance. read more

Great service and honest people. I found them to be very knowledgeable and experienced workin on higher end cars. I will bring my Maserati back again for service. read more

I came here to get an oil change and they got me in right at my appointment time. The owner Imi was very nice to speak to and he did everything he could to make my visit efficient. I will definitely utilize him to service my vehicle moving forward. Thanks for your help Imi!! read more

First of all, I want to start off saying that Joel (the owner/mechanic) is a really nice guy. He's the kind of person you want to do business with and to see be successful. I took my Range Rover there for service interval check as well as a few other questions about car issues. He was very honest (probably could have told me one of the problems in question needed repair and I wouldn't have known any better) and the cost is reasonable. I have finally found a Landrover service alternative to the dealer that I trust in Frisco. I recommend to anyone! (I also saw a Maserati being serviced there. It always makes one more even more comfortable knowing someone with a $150,000 car is trusting your mechanic!) read more

I called and got scheduled the same day. Imi was very friendly and seemed to be very knowledgeable, which was relieving. My VW needed a lot of work and him and his team got it done faster than the VW dealership in Frisco. Very satisfied with the services and price. I highly recommend this place for European cars. read more

Brought my Audi in for suspension repair. Fast setvice and very direct pricing. MILITARY FRIENDLY!

I usually prefer to go to a dealer to get work done on my BMW. I had an issue with my '13 BMW 550i and the dealer quoted me $4500 for a repair. I was floored. Did some research online and got some quotes from mechanics in the area based on what the dealer told me the issues were (suspension). They all came in lower than the dealer, not too surprisingly. We decided on European Auto Imports because they were slightly the lowest bid and they were close to home. They looked at the car and told me I didn't need to get all that work done. He correctly diagnosed the real problem and saved me, literally, thousands of dollars! I couldn't believe it. He tells it like it is, no nonsense, and is fair and honest. He has earned my trust and future business! read more

Explain how an oil change takes an hour plus. Incompetent hacks. Terrible service, unfriendly slow, just an all around unpleasant experience. *Edit- two hours plus and still nothing what a sh*t show. read more

Great service. Joel explained everything I needed to have done. They even dropped me back off at work which was a plus. The owner was very customer oriented and accommodating. Found a new alternative to the dealership. read more

Imi always does an amazing job when fixing cars!Not only he's professional he's also very kind and polite..Thank you for your business.Really appreciate it! read more

Gave these guys another chance under the new ownership and it was a great experience. Got me in for a quick oil change and a diag.

This week my son was in an auto accident and his car was totaled. We had to lend him my husband's older BMW to go to work. Then the starter on the BMW went bad, and a bad week got worse. But Imi worked is in--knowing our predicament--and repaired the BMW the same day. He kept me informed throughout the day on his progress. He applied a coupon that I was unaware of to save me money on the repair. I couldn't be more pleased with the service I received. Thank you so much Imi. read more