I used this company to do a trip with my little daughter from Albufeira to Lisbon, where they made us wait inside the bus for 1 hour, because they were waiting for other passengers coming from other destination. Then at some point during the trip, the driver informed us that we needed to stop because another driver was taking us to Lisbon. That he already been driving for too many hours and was not getting paid to do the rest of the trip. We were delayed more than 3 hours and I lost my ride for my next trip and missed a birthday party which was the motive of my trip.
I went to complain at the Eva headquarters in Sete Rios and ask for a refund and they said that I needed to send an email to the legal department of the company. I started sending emails in August 2018, requesting the refund and only received a response in mid September from a lady called Irene Mota. Offering me free tickets to use whenever I wanted. That all I had to do was show her email and contact the sales department. I emailed back explaining that I live in NYC and can't use the tickets. I'm not going back to Portugal anytime soon. I just want the refund. Today is November 7th and I never heard back from them. I just sent another email with a copy of their policy regarding the rights of the passengers for a full refund and hope to get a response before the end of the year.
This company has terrible customer service and the time they take to respond a customer, is unacceptable for a business. read more
