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Recommended Reviews - Evans Cycles
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6 years ago
My husband purchased a e bike in 2019, this bike has never worked properly and each time he has took it to the store, he was fobbed off. Finally it has completely conked out and had to take it to the Trafford centre branch, they have had the bike for over a month now and I still have not got it sorted, The lack of communication is the most frustrating, every time I have phoned they have told me something different, I have tried to phone again this morning and up to now have tried 6 different occasions to get through and each time to be cut off. The lack of customer service is dreadful , I always thought that going to a company that had a good name would always be the way forward. I would NEVER purchase anything from them again read more
11 years ago
Visited for a cycle computer that will tell me how far i have travelled on my bike when attached to my turbo trainer. Had to wait 45 minutes to be served because they did not have enough staff working. Then they advised me which to buy and when i got it home it would not work with the turbo trainer as the sensor had to go on the front wheel. Not sure whether i was unlucky with the person who served me... or if they employ people who dont really cycle! Disappointed read more
This review is based on a purchase through the ride to work scheme, and Evan is the Chain my company chose to be with, but if you could chose any place yourself I'd have still come here due to the location, parking, and sheer choice on offer. They have bikes from very modestly priced / cheap right the way up to £7K bikes you could give Wiggo a run for his money with (if you had the fitness of course). Sorting out the ride to work scheme was very simple and quick, just fill out the form on their web page and the rest is done by your company. Few days later you get an email saying go and get your bike! While I waited for my certificate I made enquiries and researched and visited for advice. When I'd chosen a few options I called them and the person I dealt with on the phone, Scott, was super helpful about the choices I called to discuss. He put my order on the system in advance and even had a bike built just for me to test ride to help me decide which I wanted between a road or a hybrid bike. So Scott's service was excellent. Upon gong to the store to test ride Scott was on a day off unfortunately. The girl who served me was pleasant and polite but gave a distinct impression she didn't know too much about bikes and was mainly there for service, I appreciate you can't have everyone as an expert. I selected several extras including shoes, bottle cage and bottle, socks and a pump and then some pedals. Unfortunately I was mis advised on the pedals by another member of staff when I was told I could reduce the height of the pins in specialised bennies pedals. This wasn't true. You can raise or remove them but not lower them than the already high height the pins are set. Before you think noob, yes I know they're mtb pedals but I went for a hybrid bike (Sirius carbon disc) and wanted some large flat grippy pedals, however after one ride these nearly destroyed the bottom of the shoes I bought. I did mention this to them on a return visit and they were happy to exchange them so again, good service there however I decided to keep the pedals and remove all but the 3 pins at the front on each side to stop forward slippage and this works great for me. On this same visit after collecting my bike and riding it for a bit, I quickly found I needed some padded pants for my overly fat backside. This was a daunting prospect as I'm a heavy guy (100kg as opposed to average cyclist 75kg), which is always a bit embarrassing in a shop of stick thin cyclists. The gentleman who served me was super helpful and put me at ease rather quickly, he gave me several bib shorts to try and then a few normal shorts etc. I was expecting the response of "they don't really go up to your size" so was nice to see they stock for those who aren't already athletic and are starting cycling to help get fitter. I was all set to have to use the website fat lad at the back, so it was good to see a store catering for wider shapes which the high street certainly doesn't. All in all I like this store - it's a great location, free parking, bike choice is vast, prices are good and staff are friendly and helpful. I can't really give 5 stars as they didn't do anything exceptional or above and beyond, but gave an overall solid experience which would make me return and recommend the branch to others. (I did also visit the store at the national cycle centre before I started the ride to work scheme route, and again, the sales guy was really helpful in assisting me to determine what size bike I needed so a pleasant experience here also. The chill factor store is larger so there is more choice there but the service was on par at each branch). read more
17 years ago
The staff in this store are helpful and not too sales driven and there is a good selection of bikes and accessories. The stock a selection of men's and women's clothing also.I went there to check out a bike they did not have in stock however they were willing to source that bike at another location. They also do service. read more
17 years ago
We took a bus load of our clients here to visit the new ski slope when it first opened. They all stopped off to look in Evans' as the bikes there are something else! They range from your ordinary, road-going adult basic bike to ones for 5 and 6 thousand pounds a time! I wonder if they have the most expensive ones locked away? Very well-staffed and extremely knowledgeable about bikes. I just wish I could afford one! read more
I have bought 2 bikes from here over the last few years. You will read mixed reviews online for Evans cycles. I, however, have always had excellent service from this branch. Although I have always opted to build the bikes up myself to save a few quid the blokes in the workshop seem to know what they're doing so wouldn't hesitate them building a bike up if you don't have the skills to do it yourself. The store itself is massive and they cater for all styles of cycling from road to city to mountain to downhill. You will certainly find a bike to suit you here. The lady I have always dealt with here is very friendly and always willing to give impartial advice on various things. If you're in the market for a new bike give Evans, Chill Factore a try. They also price match online prices which I have used for both of my bikes and various clothing and accessories in the past. read more
Bought my 1st bike last August from here & had great service, very knowledgeable & quick ordering. But have recently took it back for a service & to have some new pedals fitted. Booked a silver service online for £60. Dropped it off at 11am, ready got collection at 3pm with a £25 refund as it only needed a Bronze service. Excellent & honest store. Could've easily took the money & done a job that wasn't needed or not done all the tests & kept the money, I wouldn't have know the difference. Very impressed with the service! read more
7 years ago
Took my daughters bike in as we'd had been having some issues with gears and Tom was brilliant. Highly recommend him and Evans Chillfactore.
8 years ago
I needed some rear wheel bearings supplied and fitting on a 10 speed road bike on Easter Monday for a cycling trip to Spain the next day, and Evans at Chill Factor-E did it. I would have been knackered without them, can't thank them enough. Would highly recommend them. read more
More info about Evans Cycles
Chill Factore Trafford Way
Trafford Quays
Manchester M41 7JA
United Kingdom
Directions
0161 749 7696
Call Now
Visit Website
http://www.evanscycles.com
Outdoor Amenities
Does Evans Cycles have bike parking?
Yes, Evans Cycles has bike parking.
Does Evans Cycles have parking?
Yes, Evans Cycles has parking options.
Other Amenities
Is Evans Cycles wheelchair accessible?
Yes, Evans Cycles is wheelchair accessible.
More Info
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