We began working with Collin and his daughter in 2012 with a large customer order shade. When…read moreissues come up or we have new ideas, ROSS HOWAR is our go-to. Our 2012 customer shade needed some help for the first time recently. Walked into the store, received professional and personable help. Left shortly after with the solution to the problem 14 years later, they had our record and provided exceptional care. This quality of business barely exists any more. Highly recommend this business over all others.

I was looking for something to block out the midday sun because it had become impossible to work…read morefrom home. They arrived quickly, found exactly what I needed for my windows, and installed everything in no time. Now I can work in peace without any distractions.

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something…read moreimportant to me and everything went wrong- from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts me the most is how ignored I felt when I asked for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money as I have spent over 10 grand already. I wouldn't wish this on anyone. Denise, Haley and Rachel have dissatisfied me beyond words. The amount of time , money and stress this experience caused me was absolutely not worth it.

Still awaiting Shade Store's refund on a product that was never (and will never be) rendered as a…read moreresult of Shade Store's own process issue. I asked for an ETA for the refund and the answer is "I don't have control over the refunds". Essentially, Shade Store overcharged me by thousands of dollars and "have no control over" refunding the part they overcharged for about a month now, and takes no initiative in resolving the error. Paid for 2 sets of drapes, received 0 set. Navigating the Shade Store customer service is more frustrating than dealing with a phone directory. P.S.: The automated response generated by the Shade Store on Yelp is an act to look like they care about customer service. Zero attempt has been made to correct their own mistakes.

Kim Armstrong and her team knocked my socks off. I always wanted to live in a high rise and have a…read moregreat view of the skyline. But, when I found the perfect place, it immediately dawned on me that this place needed professional touch to make it perfect. Kim and her team began by inspecting my blank canvass pad and interviewing me for about an hour. There questions were not directed towards what type of fabrics and colors that I like, but instead, were focused on my interest in music, art, etc. They took my input and went to work. I received great PowerPoint presentations and graphical layouts for what they intended to do with my place. Then, as my place began to take shape, they were open to my input and I was open to theirs. In the end, my apartment turned out amazing. I do not think there is a single think in my home that I would have picked out myself, but there is not a single thing in my place that I do not love and doesn't get rave compliments. Kim and her team worked within my budget, were easy to work with, and I highly recommend them. And, while they tended to do more classical design, they gleefully took on my "modern" project. Here's a link to some work they did along with some comments from my friends. If you're looking to do something modern, post modern, or mid-century contemporary, feel free to check out my place. I like them so much that you can even stop by if you're thinking about hiring them and check out their work in person. http://www.facebook.com/media/set/?set=a.10150694005637673.444559.683167672&type=3&l=5bf0243f3b

Kim Armstrong is a phenomenal designer and a pleasure to work with. Not only does she create…read morebeautiful original spaces but she has an amazing ability to pull ideas from even a "designed-challenged" person like me, and was able to guide me effortlessly through the decision process. I needed help with the overall look and feel, layout, and product selection of a master bedroom and guest bedroom, plus advice on some window coverings. I chose the Design Concierge service which ended up being a great fit as I did not need the full-service option. The whole process was very smooth and efficient. A key step to her approach is the initial consultation which Kim does in advance of the full day of design at the house. I sent some pictures of the rooms in advance as well as some photos I had pinned from a home design site. She used the time on the call to discuss my goals for the project and to ask lots of questions to get a feel for my style. Kim came to our in person design day a few days later already armed with targeted, creative ideas and with a good sense of what would be appealing to me. You could tell she had done a good deal of prep work in advance. We tackled one room at a time starting with her taking measurements and inputting them into a CAD program so it would be easy to slot existing and new items into the floorplan. Kim has a wealth of knowledge about products and vendors so she easily came up with multiple options for each decision. She would then place each items I had decided on into the design board right on the spot, so I would not be struggling to visualize how everything will look together. I felt like I was not giving her much to go on in terms of feedback but she was able to quickly zero in on what resonated with me, and offered options in different price ranges. While I never felt like she was pushing me into a direction I wasn't comfortable with, she did encourage me to go a bit out of my comfort zone and consider things that would never have entered my mind (which is kind of the point, right?) Kim is ultra-focused and extremely efficient. I really don't know how she covered as much ground as she did on the day she was here, I felt like she made the most of every minute . As a result we even had time at the end of the day for her to tackle a few random one offs that had been bugging me for years and even pick out paper, paint and light fixtures for laundry room The day was a whirlwind but oh so fun! Within less than a week of our meeting she sent me the completed design boards along with an item-by-item list of the products we had selected along with links directly to the vendor sites. She also included detailed instructions /work orders to give to for example the firm making the custom draperies and floor plans so I could remember where everything goes. This made the implementation so easy. I am so pleased with the overall result and the whole process. I highly recommend Kim Armstrong!

We had wanted to update our kitchen and living room for years but it felt like such a big project…read moreit was hard to know where to start. But Spruced made it easy, understanding our vision, goals, and budget and offering options to help us achieve them. The attention to detail from both the design and construction teams was great; they asked our preference on things I wouldn't have even thought of. And when we had change orders, they worked with us to come up with solutions. When issues came up, they made them right. The result is a kitchen that's much more functional and spaces that look and feel brighter and more like us. I'd definitely reach out to them again with future needs.

Awesome work with Bre and the team there. Excellent work from the design to the install. Great…read morecommunication and responsiveness throughout the entire project. Highly recommend and would use again!