This was the worst urgent care experience I have ever had. To preface, I am currently in nursing…read moreschool and have prior, extensive, experience performing physical exams as an Advanced EMT. Based on that background, I am deeply concerned by the lack of clinical knowledge, thoroughness, and professionalism demonstrated by the treating provider, Conway Charles, FNP, during this visit... I had been sick for over 10 days, and by the time of my visit my throat was so swollen I was struggling to swallow and breathe, frequently drooling, and in severe pain. I rarely take medications unless necessary, but nothin (OTC or prescribed) was helping. After I mentioned taking an old oxycodone from a semi recent dental procedure (which to me, alarmingly, did not even help), Provider Conway Charles, FNP's demeanor immediately changed. He asked to "check my pulse," a second time, even though it was normal the first time, and did not palpate appropriately and instead appeared to scan my arm for track marks. This felt accusatory and unethical. I requested basic bloodwork due to feeling genuinely frightened for my health. His physical exam was rushed and incomplete. I had been experiencing intermittent stabbing abdominal/ body pain throughout the week, which I had mentioned earlier. During the middle of my visit, the pain suddenly worsened. When I tried to explain this, Conway Charles, FNP became irritated and questioned why I "didn't say it hurt" during palpation, despite the pain being intermittent and intensifying after the exam began. I explained my history of kidney circulation issues diagnosed in the ER and venous insufficiency that worsen during prolonged illness. Rather than listening, he repeatedly interrupted me, questioned the legitimacy of my diagnosis, and told me to "just go to the ER." When I calmly asked again for bloodwork, he raised his voice, removed his mask, and stated he "didn't want to," claiming they "don't do that," which is untrue and appeared motivated by the clinic closing soon. He also lectured me in a judgmental manner about using my inhaler, despite my explaining that my asthma is exercise-induced only and that my symptoms were related to throat inflammation, not my lungs. He then contradicted himself by stating my throat "wasn't swollen, just inflamed," reflecting concerning gaps in basic medical knowledge. He also questioned me about my antidepressant and anti-anxiety medications without explaining why, further contributing to the feeling of being judged rather than treated. I was hysterically crying and begging for basic evaluation, and his only response was that he "didn't want to" and that I could go elsewhere. I left feeling judged, unheard, and dehumanized, strongly believing I was being treated as dramatic or drug-seeking despite the fact that I never even asked for pain medication. My condition worsened after this visit. When I went to the ER, the physician stopped all medications prescribed by this urgent care and started appropriate treatment that helped. I am now improving. Alarmingly, I had been prescribed high-dose antibiotics that are renally cleared, which caused severe pain and vomiting given my kidney history. He was concerned about that lack of meds I was given for how swollen, irritated and inflamed my throat sinus and mucosal membranes were. This visit was a waste of time, money, and dignity. Even if a patient were seeking pain relief, they still deserve humane and ethical care. I cannot recommend this facility to anyone. Also, despite having insurance, the cost was unusually high compared to other urgent care visits, especially given the lack of appropriate evaluation or treatment. I felt extremely uncomfortable in this NP's presence :( Positive note: The front desk staff member working that evening was kind, patient, and empathetic, and genuinely seemed sorry about the situation. She was the only positive part of this visit.

I was disappointed with the care I received on Wednesday morning. The doctor I was assigned was…read moreincredibly dismissive to questions asked and sent me home saying "all you college students have come in with the same virus, it's just from you all partying all weekend". I would like to add that on Friday 11/7, I went to a different location of NextCare and they immediately sent me to the ER because my throat was so closed up I couldn't swallow. I was also told that if I had been on antibiotics 48 hours prior it wouldn't have had to be an emergency. Safe to say I would never chose this location again

We stared off in the ER on Tuesday around 1pm and my wife got taken back within 30 minutes which is…read morelightning quick for an emergency room, we were able to get her an ultrasound and find out that she needed emergency surgery almost surely in about an hour but thats where the process slowed to a crawl, she then needed a special test that required 4 hours without water which as she was given medication in the er reset the clock, all in all it was 3am before we were told she was being admitted and needed emergency Surgery. From there it was nearly 12 hours, 2pm Wednesday before she got surgery and after that finally she got admitted to a room. The surgeon was amazing and they removed the gallbladder and she was discharged 1:30pm Thursday making the process all in aprox 48 hours. Besides the long time waiting around which is just how it goes in the hospital my only real gripe is they sent her home with zero pain meds less than 24 hours after major surgery full of fresh incisions which I think is crazy but fingers crossed she doesn't experience breakthrough pain that sends us back there.

Although some of the caregivers were nice and friendly, others were not and I did not feel cared…read morefor. I will not by choice go back.

I've been with OneMedical for years and have gotten amazing care. I love that I can video chat with…read morea nurse or NP any time through the app or get a same-day appointment and labs anywhere in the Valley. The practitioners are top-notch, too. I've had several emergencies over the years and got immediate advice and meds. I can't recommend them highly enough. Pro tip: If you have Prime, the membership fee is very affordable.

I rejoined One Medical in April 2026 after my longtime primary care doctor retired and I needed an…read moreappointment quickly. I had recently been prescribed a GLP-1 medication by a hormone clinic, was experiencing severe side effects, and needed guidance on whether my symptoms were serious enough to require urgent care. I booked an appointment with Dr. Reed at the Tempe location and was extremely disappointed with the care I received. She was running about 15 minutes late and immediately began rushing the visit. When I showed her the medication and explained the symptoms I was experiencing, she stated that she didn't know what was in it because she hadn't prescribed it. I explained that I understood that limitation and was simply trying to determine whether my symptoms warranted urgent care. Her response was essentially that people do get hospitalized from GLP-1 medications and I might need to go. Despite presenting with symptoms severe enough to potentially require hospitalization, I received very little meaningful medical guidance. Instead, I was referred to other providers and questioned about why I had stopped seeing my previous One Medical physician. It was frustrating to spend a rushed appointment discussing my history with One Medical rather than receiving help for the reason I was there. I also reported significant bladder irritation after struggling to eat and drink because of the medication's side effects. I explained that I had already been taking AZO for several days and that the packaging recommends consulting a doctor before taking it longer than 2-3 days. I was advised to continue taking it until my symptoms improved. A urine test was ordered and I was prescribed antibiotics for a possible UTI. A few days later, I was told through the patient portal that bacteria had been found and that I should continue taking the antibiotics. However, after my symptoms worsened and I reached out again, another physician informed me that I did not actually have a UTI. The bacteria identified were consistent with contamination of the sample rather than bacteria in the urine itself. I was instructed to stop both the antibiotics and AZO immediately. As a result, I spent roughly two weeks dealing with worsening bladder symptoms while taking medications that ultimately were not needed. Receiving completely contradictory guidance from providers within the same practice was both frustrating and concerning. To make matters worse, I later received a bill for nearly $400 for this visit. After completing a survey detailing my concerns, I was contacted by leadership, who apologized and indicated my concerns would be reviewed. After weeks of waiting and multiple follow-up attempts on my part, I ultimately received a generic response stating that charges are based on services rendered rather than outcomes and that no adjustment would be made. What stands out most about One Medical is not that mistakes happen--mistakes happen in every healthcare system. It's the complete lack of accountability afterward. Concerns are acknowledged, apologies are offered, and patients are told their feedback matters, but when it comes time to address the consequences, the response is simply that the bill is still due. Based on my experiences, One Medical appears far more interested in maximizing billing than providing meaningful patient care or taking responsibility when things go wrong. Between the rushed appointment, conflicting medical advice, unnecessary medications, and dismissive handling of my concerns afterward, I DO NOT recommend this practice.

Fast,m and friendly staff. I was skeptical but they actually did a great job. Sent me my…read moreprescription and I was good to go!

If you love your child, never ever take them here! The nurse practitioner M. Kim prescribed my…read morechild antibiotics and steroids and it was flagged by Walgreens for being 4 times the limit for a 7 year old! And the steroids were flagged for being too low! I was also told this has happened with her before. On top of all this, Ms Kim thought my 7 year old son was 41 because his birthday was entered in wrong. I thought she was joking and she wasn't! Then she proceeded to say he was 4!!! This is after I told her he was 7 about 10 times. She couldn't figure out the dosage for him so we sat there and watched her google it for 10 minutes on her cell phone. And it ended up still being wrong to the point where Walgreens told me it could have damaged his heart! The whole experience was insane.

On Friday October 10th I went to check in for my 3pm appointment. The front desk receptionist, who…read morewas named "Haider," took payment for my appointment last month and demanded payment up front before that day's appointment. He stated that this was a new policy. Of course, I understand needing to take payment before services but "Haider" raised his tone and spoke to me in an extremely rude and unprofessional way. I kindly asked him to be more polite but he became more aggressive and defensive. He made me feel very uncomfortable and unsafe. My grandmother recently passed and I have been working 60 hours a week in my healthcare job, and I had gone to acupuncture that day to help with my overall wellness. The manner in which "Haider" handled the interaction made my experience at Sonoran University very unpleasant. I even considered not returning for further acupuncture despite having been a loyal and frequent customer for the last several years. I feel that additional training in terms of customer service should be given to this receptionist; his service was not up to the high standards that I've experienced from other personnel at your establishment.

at first, I had a good experience, but unfortunately they are unethical and ableist. I worked with…read morean herbalist/nutritionist grad student. without warning, I was sent a termination letter on a Friday evening and my appointment that was to be on Monday was cancelled. the practitioner I worked with seems too afraid to address my concerns which is weird. If you can't face challenges and need all your cases to be easy and straightforward, you're going to fail in the real world. it is not ok to suddenly terminate someone without warning. this is harmful behavior and not client-centered. It's very obvious that they will not consider that folks have other challenges, and any kind of chronic illness is supposed to just disappear. As chronic illness increases in our population, this is a practice to stay away from, unfortunately.

While I may not car for Honor Health as a whole, the team here is absolutely amazing! My care team…read moreis always on top of it! Amazing!!!

Zero patient care. Don't come here just because they have availability. There's a reason for it…read more This is a patient mill. They do not care about your health. Bryce Lunt is easily the worst provider I've ever experienced.

The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.

This is a horrible place and reading the reviews I see it was not isolated to my experience at all…read more Was sent here by the staff in City of Tempe. Wont even see you without insurance even though they advertise all over the website about how they want to HELP you get care. YET THEY DO NOT ACCEPT ANY NEW UN INSURED PATIENTS. Will be sharing with AZ business for false advertisement, Federal for the accreditations too. DO NOT USE THIS COMPANY. READ THE REVIEWS AND CALL AND ASK ABOUT HELP SIGNING UP FOR CARE. They will refuse. But yea, its a NPO. LOL

while I like my dictor, I have very little good to say about staff. They are rude and incompetent…read more I can't get them to coordinate with my new insurance to get my prescriptions refilled. i have to make an appointment with my doctor to demand help in getting things fixed. They don't understand that my spouse and I have signed paperwork for each of us to know about the other's medical records and refuse to allow me to send information through the app to my spouse's doctor. Getting a specialist referral close to where I live is next to impossible. They give me referral to doctors 25 miles away. Unless you HAVE TO GOT HERE, AVOID THIS PLACE.

I want here for chronic migraines. My neurologist was Daniel Smoots. He asked many questions, was…read moreextremely attentive, allowed me time to explain everything relavent, gave me many treatment options he explained great especially when I asked for more detail, and was very helpful in getting referrals and medication I needed. It was also very easy to contact him via the honorhealth website when I needed to change the location for my MRI. I arrived late because of something entirely out of my control, and I was so worried I wouldn't be able to get seen. Despite my stress the office staff were helpful and got me in anyways.

Terrible place to be!!! Unattended staffs on top of…read moreattitudes!!! Alert sounds doesn't alert anyone. When I walked into nurse station, everyone was eating and chatting! Like restaurant.

I've been coming to the ASU health center for a few years now because it's close to my place. It…read moredidn't take me long to realize people aren't friendly here. They disrespect your time and won't take problems seriously. In all my visits, the only thing they do is ask to wait for 2-3 weeks instead of taking action! It's kind of funny and annoying at the same time.

Cons: I think the reception on the first floor can communicate more effectively and friendly…read more The time between your appointment and seeing the provider is 30 min to 1 hour! That's along time. They should schedule appointments to respect patients' time as well! Pros: the nurse practitioner is always super helpful and friendly. She tries to help me understand the underlying cause of problems. Overall, I like here because of my provider!