My Dad was a short-term stay resident in the rehab facility after a hospital stay. As soon as he…read morearrived there, I was received an email and a phone call to discuss his needs. The email had phone numbers for the front desk, the nurses station, and his social worker. The nurse gave me her cell phone number right away and was texting with me through the first day and evening to be sure everything was set up and to reassure a worried daughter. Everyone I came into contact with at Park Place was kind, helpful and caring. The daily COVID email updates as well as follow up phone calls regarding any cases were very appreciated. All safety protocols were followed and I felt confident that Park Place was doing their best to keep all of the residents safe and healthy. Dad was well taken care of and he was always very happy on the phone and during an outside visit. His therapy went very well and I was informed about his progress weekly. Everyone, including the director, nurse and social worker were very prompt to reply to any email as well as any voicemail. Upon his discharge, I was given detailed discharge information as well as all necessary medications and prescriptions. Park Place also calls the caregiver for a few days after discharge to check on his progress at his new living arrangement. I highly recommend Park Place.

From the owner: The future of healthcare is at Park Place Health & Wellness Center. Our Small House-style of care…read moreis designed to create a personal, effective experience that offers Comprehensive Long Term Care and Assited Living all in a residential setting. We don't look like an average nursing home. Our unique "Small House" was thoughtfully designed like a home, not an institution, to promote greater independence and improved quality of life. This means our residents and patients receive the personalized care and attention they deserve. Our facility consistently ranks among the best in the nation for the care we provide.

My husband had several medical issues which caused him to spend time in all four currently open…read morerehabilitation facilities in C-U and i have to say this one is the worst of the four. The rooms are very small and need improvement as my husband's room had red stains on a wall, a hand-crank hospital bed with no side rail to help him get up, nothing on the walls, no chairs (we borrowed one from the dining room, but that's not good for someone with balance issues, and their brochure said you could bring one from home or rent one if you want one), a beat-up dresser and nightstand, a small TV, and a low toilet (which was replaced during his stay). The facility has one common room which is primarily a dining room. There was no comfortable place outside of patient rooms for patients to gather. They appeared to have very few rehab patients and most of the patients I saw were capable of limited communication and movement are were there for the long-term. It makes for a depressing atmosphere for those who are there for the short term. The only organized activity I saw in the month he was there was a Valentine's Day pizza party. I saw no posted activities or menus, things their literature said one should look for when evaluating a nursing home. While some of the staff were very nice and helpful, some of the CNA's were not. For example, my husband had arthritis in his hands and a CNA refused to open a milk carton for him because she declared he could do it himself and should do so since he was a rehab patient. He couldn't open it so he couldn't drink the milk. The staff never told him their daily expectations for him or told him he had to do anything, but instead just asked him if he wanted to. For example, when asked if he wanted to do his therapy now and he said he was tired and wanted to do it later he was written up for being non-compliant with his therapy. For the first two weeks he was there he was never told there were consequences of not doing what he was asked or that it was a problem for the therapists that he wanted a delay because they only got paid for the time they actually did therapy. He'd assumed, incorrectly, that they would just do therapy with another patient first. The end result was that they reported to Medicare that he was non-compliant with his therapy and wasn't making fast enough progress toward his goals so Medicare cut him off after two weeks. It didn't matter that he needed a knee replacement (I took him to a doctor to arrange the surgery after he left the facility) which made it difficult and painful for him to walk and make the progress they wanted. We decided to appeal Medicare's decision and they promised to back me on that now that he knew a request was an order, it was still unsafe for him to be at home, and he was finally more mobile (he was bedridden with a back injury from a fall when he arrived). They still claimed that can't tell anyone in long-term care that they have to do anything and wouldn't differentiate rules between short-term and long-term care in interpreting the rules. Medicare turned down our appeal, so I have to question how good their backing was. I requested a copy of his medical records for a final appeal on April 28 and have yet to receive them. By comparison, I requested his medical and ambulance records the same week and received them within a few days. Their delay meant I didn't have their records before the deadline for our final Medicare appeal. The bottom line--be forewarned about requests being requirements if you end up here, bring stuff to make the room less dreary, and don't expect them to back you if you need to make an appeal to Medicare. I know this is very long, but I wish we had been forewarned or want to pass it forward. This place is on the local approved rehab facilities list and the hospital staff aren't allowed to give opinions of any of the places on their list. We had only the positive review you can see on the page for reference. I wish we had known more before my husband came here.

My father was transferred there from Loyola after he broke his neck in several spots to learn to…read morewalk again. The care he received was above what I could ever imagine. The nursing staff was so kind and patient with him. The physical therapy department took their time with him pushing when needed

Incredible OT & PT inpatient care recieved. Skilled practitioners, nurses in a beautiful facility…read more Exceptional care and service, at Silver Cross Hospital, close to home.

It has been almost 6 months since my mom passed away at this facility, and it has taken me a while…read moreto collect my thoughts. I first handedly witnessed the poor care that this facility provides its residents, especially my mother. Even if a facility is short staffed, that should never interfere with the quality of care that the patient gets. Every time I would come in, I would have to take out my mother's garbage, clean the urine puddles off the floor from them neglecting what has been sitting there for days, mop the floors due to the floor constantly being sticky, constantly remind the facility of her shower schedule (they would miss days and was told they were "short staffed"), her bedding was never changed, she would sit in her wet diapers for hours, her sores were never attended to - this list could go on and on. Her catheter bag was never tended to properly which caused a fatal infection and when this was brought up by my sister the day prior, it was shrugged off that it would be tended to at some point. The worst part was is that no one from the facility reached out to let my sister or I know that our mother was declining until over an hour and a half the evening of August 19th but by that time...is was to late, my beautiful Mother had passed away without my sister or I by her side. I was ripped away the chance to say goodbye or I love you one last time to my mother of 38 years who was my rock and everything to me. She was my whole world and I can't help but cry reliving these moments as I type. Even the days, weeks, months after, my family and I never and STILL haven't heard anything from the facility regarding condolences. Just their tail between their legs and silence. This is something that I will never be able to forgive. If you are looking to put a loved one at the facility, I would highly recommend looking otherwise unless this is your last resort. Even then, I would make sure that you were able to be by your loved ones side at least 3 to 4 times a week while they're in the facility to ensure they are getting proper care. I don't want anyone to go through what my family and I had to endure while my mother was here at Miller.

This place is infested with Norwegian scabies, someone lied and said none was in the facility,…read morethat it was just a rumor. Then it spread rapidly. The administrative office let it continue to spread without taking proper precautions, ​​you know just incase it wasn't a rumor. It's very contagious and even harder to get rid of.

Amazing place to go if you're struggling with addiction. Staff is very helpful and respectful. They…read morehave done nothing but guide me on the right path. They have truly saved my lifetime and time again love you guys. It has never been about the money. They are truly lifesavers. I wish I could give back to them maybe one day but the best addiction specialist is here.

From the owner: New Life Rehabilitation Peoria is a Drug Rehab for individuals who are suffering from Alcohol abuse…read moreand Drug addiction. We offer Inpatient rehab and Drug Detox as well as Alcohol Detox. We also provide opioid detox treatment for Opioid addict rehab. We specialize in alcohol rehabilitation which is comprised of alcoholism treatment and 30-day alcohol detox methods. We have drug treatment specialists for different types of substance abuse such as heroin, oxycontin, and fentanyl dependence, meth addiction, crack addiction and cocaine abuse. Our Drug Rehab has many drug detoxing services available and provide alcohol treatment, addiction detox and alcohol use disorder recovery. We also specialize in heroin detox, cocaine detox, opiate detox, meth detox, substance abuse detox and more. Our Drug treatment centers offer 24/7 detox recovery for those seeking immediate help from alcohol abuse and drug abuse. Contact our Detox center for more information on our drug & alcohol rehab.

The food here is always amazing! Great rustic environment. Pick any main course you'd like but…read moregetting the potato salad is a must. I'd put it head to head with anyones!!

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Pulmonology Employee: *****Kalessha*****…read moreJust received a lecture and received a very unprofessional call from an unhinged employee she advised me I was sending too many messages on the app. I sent only two and then she proceeded to advise me I'm getting on her last nerves. Her name was Kalessha she works in pulmonology she was aggressive , rude and unhinged. She made me extremely uncomfortable I've never been spoken to that way by anyone at a doctors office. Her behavior was very alarming and violent. She also advised me that there was nothing wrong with me.

**Disclaimer** I am not an employee, only a witness…read more The problems are not about care of the residents, as that is satisfactory, rather it's the way that those taking care of residents are treated. The management at this facility is poor. All too often employees are not treated fairly and are unjustly mandated due to issues with scheduling that they have no control over in any way. At this facility, incompetent nurses (not CNAs or UCGs) far outnumber those who are knowledgable in the profession and it negatively impacts the CNA's ability to function. If not for the CNAs and UCGs enduring these conditions for the sake of those under their care, it is not certain that the current standard of care would be upheld.

From the owner: Evenglow Inn is a 26 room memory care unit. It is a sister building to Evenglow Lodge. All rooms…read moreare private complete with a private bathroom.