A friend's mother was placed in Cascades of Bend, and it quickly turned into a heartbreaking…read morenightmare. Despite her daughter's devoted care, the facility suddenly restricted all visitors, including family. Her mother was isolated in her room with no explanation or compassion. She stopped eating, withdrew from the world, and fell into a deep depression. Before this, she was engaged and alert--but once cut off from human connection, she declined rapidly and passed away far sooner than expected. This facility took away her dignity and her will to live. No one should have to endure that. Run--don't walk--away from this place.

Best staff, have been coming here for many years and everyone, from housekeepers to management, are…read morealways smiling and willing to help. The facility is beautiful with a lot of areas to visit with your loved ones. Highly recommend!

We've been clients of Home Instead for many, many years. They truly care! They are great…read morecommunicators and very dependable. We highly recommend the Home Instead caregivers. They've become good friends and almost part of our family!

"To us it's personal," is what Home Instead's Moto is…read more.. Recently my 91 year old mother needed care while we were away. We hired Home Instead who promised to take great care of "mom". We paid $670 Up front for this care. We traveled out of state and from hundreds of miles away got the phone call from home instead saying that the care giver had car trouble and would not be coming. The receptionist was rude and had an attitude. She'd tried other care givers but no one wanted to work on Halloween. Not only did they not show up for services already paid for, but suggested that we should get a friend to look in on her. The next morning she fell, injuring herself, friends had to take care of mom. We get another call from home instead saying, our care giver is sick...not sure if we can come out today either...but you'll be home anyway so it won't matter, right? (this was before 9am and we were scheduled to be home by midnight.) As it turned out, they found someone that day. Upon our return, I called and was told, " I'm so sorry, I've worked for this company for 12 years and this is never happened. Our staff did violate company policy, unfortunately you were just an unlucky family." I requested that the owner be notified so this wouldn't happen again to someone else. I asked for a refund for the day they didn't show up and was told of course. When I checked the mail, did I get a refund, no, I got a bill for $400+. When I called again, no pretense of being nice this time, I was briskly told that they hadn't applied my payment yet. I still don't have a refund. The owner never called to apologize. Needless to say, I would never use or recommend Home Instead again. Beware, you could be the next unfortunate family.

Unprofessional. My Parents caregiver, a 20 year old just accused me of yelling screaming at her,…read moreUntrue. My Father lost his license and I asked her why he was driving. Then me a family member is accused by the Caregiver being in the wrong? Unprofessional, The Manager is backing up the Caregiver and is not delivering a Mature professional Adult to Care for my Parents. A concerned family member.

We dealt with this company awhile ago. Extremely unprofessional…read more We have the utmost respect for those that care for others. This company in my opinion is very poorly run and I feel the Owner/Director comes across quite narcistic. Support staff in office, delightful. They have never sent a caregiver that could fulfill my loved one's needs. They create shifts around the employees' desires vs clients needs. Had one caregiver say they could not start prior to about noon as they had trouble getting out of bed in the mornings. I would have to agree with the prior review that says a better name would be At Home "Zero Care" group. Could not recommend in good conscience.

I am so happy I took my mother's advice. She has been a Visiting Angel for many years and she…read morehighly recommended them to me for a career path. Now a Visiting Angel myself, I know what she was talking about. The staff not only puts their clients first in every respect, but also makes every effort to accommodate the needs of the employees. They try their best to honor needed days or times off. Benefits are offered, not to mention paid excellent periodic trainings. I would not hesitate recommending Visiting Angels to anyone looking for a good career with a great organization. And if you know of anyone needing quality, professional care, Visiting Angels is the one to call. Thanks, Visiting Angels!

Visiting angels has compassionate and caring people that really take the time to make sure every…read moreperson has quality care. It's a breath of fresh air.

I would like to thank Julia for her professionalism and kindness she has shown to and for my…read morefather. I cannot reccomend Mission Home Health of Bend enough!

From the owner: Welcome to Healthy Living at Home a Mission Healthcare Company, your oasis of care in Bend, OR. Our…read morededication to excellence illuminates every aspect of our service, ensuring your comfort and well-being are our top priorities. Like an extended family, we embrace you and your loved ones, offering support and solace during challenging times. At Healthy Living, compassion and professionalism form the cornerstone of our approach. Whether it's the nurturing care provided by our skilled nurses or the compassionate guidance, every interaction is infused with warmth and understanding.Let us accompany you on your journey with personalized home health care services, providing comfort and peace of mind every step of the way.

I have worked in the senior care industry for many years, I've had the opportunity to collaborate…read morewith a number of home care agencies, and Right at Home consistently stands out as one of the most reliable and compassionate providers in Central Oregon. Their team is professional, communicative, and truly understands the complexities of aging and care coordination. I've referred multiple families to Right at Home with confidence, knowing they will be met with respect, empathy, and thoughtful care planning. Their caregivers are dependable and well-trained, and they genuinely connect with the individuals they serve. It's clear that Right at Home is committed not only to meeting physical care needs, but also to enhancing quality of life--and that makes all the difference. I wouldn't hesitate to recommend them to any family or healthcare professional seeking trustworthy in-home support.

The owner is rude and they lie! i got notified at 4pm that no one showed up for my mom. The owner…read morecalled me on Thanksgiving and I put her on speaker phone she cussed me out for everyone to hear. I got home to Right at Home saying two caregivers quit then the next day another one said she didn't want to come here. They don't care about their clients as one caregiver told me they let another client die after she told them something was wrong with the client. A horrible place that is rude and lies!

Amazing care for loved ones. Understanding, passionate and easy to work with. With 5 homes to…read morechoose from, you can really feel good about where to place your loved one. The caregivers are fantastic!!!