I'd give 4.5 stars if I could. The Good: 1. I feel Evergreen has put more effort into communication than most. I have above average tools and mechanic knowledge, but I don't have much time. I like to understand, more than most, what is being done and why. They have always taken pictures and even videos showing me exactly what the issue is. I have appreciated this. 2. They have worked with me when I bring in my own tires and parts. Some other shops have been less than ecstatic when I have pre-purchased the replacement tires or parts. 3. Evergreen has done well combining labor totals; for example when two things need to be done, but half of one job is done by another... ie. if it takes an hr to pull everything apart and two different items need to be replaced once apart, they have not charged me twice for the same first hr of work. Some shops don't pay attention and total up shop hrs for all work regardless. (usually they are charging from a predetermined amount, and if they don't manually tell the computer to adjust, the computer won't know to adjust. for the two similar jobs.) 4. Fletcher working the counter has always been positive, and had things in order. 5. In my experience they've had better than average knowledge of lifted vehicles. The Bad: 1. In my experience they cost more than other similar shops in the area. Other: 1.Not everything has been perfect, I had 35" tires balanced pretty poorly, massive wobble at most speeds, but when I brought the truck back they took care of the issue quickly and did not recharge me for the re-balance. 2. They looked at, but would not work on my supercharged e46 M3. They referred me to PDQ in Lewiston as they felt they were unqualified. I actually appreciated this. I want things done well and like to know I can trust them to tell me before they get into something they can not correctly remedy. read more

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops in the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service. read more

The quality of service was outstanding! Thank you Ryan. All my questions were answered, very knowledgeable and helpful staff. Slightly more costly, but quality work & service plus they offer a 3 year warranty of parts. read more

My 2014 Hyundai Sante Fe Sport AWD literally stopped functioning on highway 195 as I headed south from Washington into Idaho. I lost all power and had to get a tow truck to Pullman for diagnosis and repair. Evergreen Technicians said it was an electrical issue that had been vexing me for about a month. They traced down the exact cause (loose alternator connection to the POS battery terminal) and didn't charge me an "arm and a leg". To be blunt: They performed a bumper to bumper full vehicle diagnosis and fixed the problem in less than 3 hours. I'd recommend them IN A HEARTBEAT. Honest. Fair. Reasonably Priced. I've had my car for about a week now and NO FURTHER ELECTRICAL PROBLEMS! It's VERY NICE to drive my car without any electrical GREMLINS. read more

Sent my son-in-law there to get a snow tire change over. I was quoted $164 on the phone and when he gets there he's quoted $272 because the tires are new! (same amount of labor either way) read more

I came here to get air in my tire and found out it was flat.They switched it for me right away and were super nice and fast!! Great customer service. read more

I have brought in my car a couple of times now into Evergreen and I've always been happy with the communication from staff. I am a college student so I am on a budget so they took that into consideration and gave me high quality recommendations with a range of prices so I could decide for myself. I don't know much about cars so they educated me while giving me options as well. One of the most important things is that they took my safety into consideration when making recommendations. read more

My daughters car needed to be towed while in Pullman for college. She was able to get it towed to Evergreen. They were able to find the issue and fixed it. I called to check on what they were going to charge her (being a young female, I didn't want her to get ripped off. It happens.) i was going to pay over the phone. Fletcher told me that it was an easy fix and only took a few minutes. So, they weren't going to charge her. They kept the car until the next day so that they could check it again in the morning and make sure that there weren't any other issues. We will go here from here on out for everything. I will recommend this place to everyone. Taking care of people with integrity, and not taking advantage of young adults is what makes a great business stand out. Thank you! read more

This is a long one. I was already hesitant to come here after reading the reviews. I needed my headlights replaced and oil changed, and I took it to Evergreen because they were close and I was looking around town for a reliable auto place to do most of my car stuff. I got the car back around 4pm after I left the car with them all day, dropping it off originally at 9 in the morning. When I went to pay for the service, I was originally told that I would have to pay $180 for the services, even though I provided both the oil and the headlights. I have never had to pay more than $50 for the labor to change oil, as it takes an hour or less tops. In addition to that, I know I can also take my car to Jiffy Lube and get my headlights replaced for $25 as well, and my prior auto place would do the labor for $40. Evergreen charged me the "hourly rate of $90." When I was told how much it would cost, I actually responded in astonishment "$180 for an oil change and replacing headlights?!" The guy next to the person that was helping me pay, explained to me the hourly rate and also the other costs, which amounted to $100 ultimately for the headlights labor ($50 per light), and $70 for the oil change labor. He then proceeded to look the bill over on the computer, "found" an error in pricing the oil change, and lowered the total to $140. Not sketchy at all, right? Still expensive, but I was alright with it. After I got my keys back, I went back to my car and found an entire side of my car headlights was not functioning (dead). I went back and told them about the issue, and the guy told me that I could bring it in the next week (it was Friday) to get it fixed and refund a bit off the total bill. My point of contention is, if you are doing two things, changing the oil and replacing the headlights, how do you drive the car out of the shop without even checking to see if the lights work afterwards? I was quite frustrated, considering I was also overcharged (in my opinion). Fast forward to next week, I leave my car for an entire day again since they were super busy with the first snow of the season. After I go to pick up my keys in the afternoon, if I didn't speak up and mention the refund, it never would have happened. Got handed my keys and he started walking away until I mentioned something about the refund, and I got $50 back for one of the headlights. End of the day it was $90 with the refund. TLDR: overpriced service, unreliable, and sketchy. Let me know if there is a more reliable place in town with better prices for their services and I hoped this helped! read more

My car needed its muffler to be replaced, and after taking my car here for a confirmation that that was what was wrong they charged me a $120 bill for simply confirming it was the muffler that was rotted. When I asked for a quote on how much it would be they told me they were looking up pricing and would email me a quote for how much it would be. After a week of nothing, I called them to confirm they were going to send me a quote and still never heard back from them. Most places will cover the cost of an inspection if you get the work done at their shop, but Evergreen not only didn't offer that option but they had overall poor customer service. I got my muffler replaced somewhere else in case you were wondering. read more

I have been going to these guys for oil changes to bigger projects on my car. They have been so helpful and trustworthy with handling my vehicle. I don't know much about cars, but they never hesitate to break things down so I can understand better and feel comfortable. Definitely recommend getting in here if you are in town! read more

WARNING! DO NOT COME HERE! 警告：不要来这里修车 Five months ago, I got a flat tire with a nail on it. They lied to me saying that there was a crack which cannot be fixed. Then the manager pretend to be kind and offered me a "good price"- $280 for one SINGLE new tire!!! Before I walked away, they charged me $30 for fixing nothing but trying to fraud me. Guess what? I went to another tire shop the next day and got my tire fixed for $21. Yes, I have an Asian face and some Chinese accent. But it doesn't means that I am stupid and lack of common sense. What's more, they offered coupon for people who give them a five-star-review on Google Map. I bet that's why they still have 4.3 stars on average. Check those ONE STAR REVIEWS and you will know the trueth. (This review was posted on GoogleMap and I just want more people to see it) read more

Take a video of your entire car and engine before letting them touch your car. They will "find" things to fix. Especially if you are female and darker skin. read more

I cannot even begin to fully explain my frustration. Last week, I take my car to Evergreen. I tell them I think it is an issue with the alternator. They gave me no time frame whatsoever. I just called them and they told me to bring it in RIGHT then and then when I got there they just took my keys and told me they'd give me a call. No information at all. 2 hours later I call them to check on the progress and they haven't even started the diagnosis. They haven't even touched it. So I call Jerry's and they say that if it is the alternator, they could have it done by the end of the day. So I call Evergreen back and tell them I'm coming to get my car and I'm taking it somewhere else. I had to be on the road out of town the next day and did not have time to wait for them to START looking at my car. They said that they already started it (of course, after I called them and said why haven't you started my car yet) and the guy kept talking over me and speaking to me in a very condescending tone, how auto repair guys always do when women come to their shops. I said I don't care I'm coming to get it. So, I go to get it and they said from what they saw they think it's an alternator issue and if I decided to bring it back to them they could have it done by 10 am the next morning. I take it to Jerry's but they won't have it done until the following afternoon so I bite the bullet and take it back to Evergreen. They have it by 10 the next day like they said. $700. I am a college student who pays for nearly everything herself, I cannot just spend $700 on a whim, however I understand these things are expensive. Then, I drive it to Tri Cities and leave it there. A week later the car dies. My mom said she drove it for 5 minutes and then it died. All the dash lights came on, the radio cuts out, and she couldn't steer it. It did come with a warranty which we will be taking advantage of, but when I called Evergreen today about it, the person on the phone said two things that really set me off. she said when I came in last week, the shop was really busy and for the sake of everyone's time they replaced the alternator. WHAT? She also said "electronics and technology is just like this, sometimes things give out like this. it might've just been a weird alternator‍." What the hell are you talking about? I paid $700 for a "weird alternator?" No. I will not be going back here ever and I recommend no one else does either. read more

Needed a flat tire changed, they said they could get it done same day and for 75. It took three days and they charged me 90. Also gave me a tire I will most definitely have to change within the year. Would advise going literally anywhere else read more

I came in because my check engine light came on, ran the diagnostics on the spot free of charge. Super accommodating and competent. Also a sweet fluffy dog pushed open the door for me on my way in so can't beat that. read more

They are awesome; patient, understanding, and knowledgeable when it comes to not only everything relating to cars but also how and why people use cars. I have gone to them twice and both times what to do, how fast they can get it done and what we decided not to do was all developed with the understanding of what I use my car for and how long I plan on keeping my car. I like to wait at least 24 hours after getting quote to purchase, and while they are clear about what the means for ordering parts they understand and don't try to push. They have the quotes itemized, printed and ready for me when I get there. Also I have never seen their prices beat. Really nice people. read more

My son took his 2009 Jeep Wrangler here for diagnostics and we were given several engine codes. After agreeing to replace the engine coil whIch my mechanic--translation AN ACTUAL MECHANIC indicated they would reimburse me for the defective part, I was charged labor to remove and reinstall the bad part. DO NOT DO BUSINESS HERE. Not a reputable business. read more

Great place and service. Never had problems scheduling an appointment and the service is always superb. Fletcher is always honest and keeps it real. 100% will recommend! read more

DO NOT TRUST THIS BUSINESS! I brought them a vehicle that I was buying for them to inspect and fix so that everything was in working order. After a week my check engine came on. I called them and told them that after spending on $700 on work, I was confused as to why my check engine light was coming on. The first associate had no idea either. A second associate called me back to tell me that there were multiple issues with my car that were not fixed when they inspected and were "supposed" to fix my car. I was confused as to why they did not tell me about those issues while they were fixing the car. They had no explanation as to why. To me, I believe they disclose certain issues with your vehicle but keep other problems hidden so that you can keep coming back to them for more money. I would never spend another dollar here. ** do not trust the five star reviews. They offer you $10 off services if you give them a positive review. If you read the one star reviews, there is a general consensus that this place is a terrible business. read more

Had my table tires swapped onto my rims. Very friendly people. Great service and it was way faster then I had expected.

This is a normal auto shop as any other shop in Pullman. However, they do not have any mechanics with actual mechanic licenses here and they will try and cut corners with the work done. read more

I used to really enjoy Evergreen for their auto advice and help. Over the past two years they have become extremely rude in communicating with customers and their service has not always resolved my auto issues. They have even forgotten to change my oil after I specifically asked them to change it. Changing customers oil is one of their primary means of business and they neglected to do that. I understand they work in a college town and have to deal with folks who do not have extensive car knowledge, but that gives then no right to talk down to their customers as they explain to you, "Yeah, we're pretty busy. It's winter time and we're a tire store who sells tires." Thank you for the sarcastic interaction Evergreen. I gave you a couple chances to change my mind but I will never take my business there again. read more

I was recommended by a coworker when they were owned by the previous owner. Then, I went back and found that they were now owned by the same group that owns College Cabs. They quoted me a price to fix my car and the final bill was exactly what they quoted and it was on time. Since this encounter I have recommended them to others and have taken two of my other cars in. They always do what they say. Once they called and told me that they found a cheaper part and could save me about $150, but I would need to leave the car there for 3 additional days. I agreed and the new completion date that we agreed was kept. In fact, this repair and the most recent came in less than the quote...I have NEVER had that happen with a mechanic. I cannot recommend this place enough!!! read more

Bought all season tires and have the tires realign at the same time. Six months later, one of the tires is entirely ruined because of misalignment. So I took it back assuming they will fix it since it's still under warranty. First they try to say that I must have hit something or have it realigned by someone else (which I didn't), also they can't refund the tires since I missed several tire rotation. They said that they will need to charge $800 for 4 new tires and realignment. Went to another shop and the mechanic said that he can just order one tire to replace the one that's ruined since the other 3 only have 20,000 miles on it. Evergreen tires just want to get as much money as possible out of their customer. They may have good deal on tires but they will do whatever they can to get out of their warranty. read more

This place is one of the most friendly places I've ever had to go to get my car worked on. It may be Evergreen TIRE Factory but they do other mechanical work as well. The reason I had to come here was because all of the oil leaked out of my car (trip from Portland to Pullman) so I had to get the oil filter, bolts, and things repaired which was actually much cheaper than I expected. Maybe it is because it is a college town but who knows, it is definitely worth it to come here for your car to be worked on. The mechanics are also quite speedy, if I remember correctly, I was able to get my car back the next day of everything coming apart. Also they are very helpful and informative. The staff was able to answer every one of my questions without making me feel silly for asking them. That is certainly a plus in my book since I know nothing about cars. read more

A few years ago this was a good choice, but I took my vehicle a while back to have engine compression checked. When I called to check status, I was told two things, neither of which was related to the problem I had when I went in. 1) they had broken a lug nut on the wheel and had to replace it. Why did they remove tires to check the engine? What happened here??? 2) they had misplaced my keys. Consequently I spent the weekend without my vehicle. Turns out they had the vehicles confused. NEVER GOING BACK read more

Very quick, honest, and helpful. If you're a college student awesome deals! Remember support local businesses (:

Busted the side of my tire on a new car. They were able to squeeze me in and have my spare tire put on quickly. Good people. Price was too good to beat read more

We were in town from Spokane to pick up our daughter from a music camp today, and it became apparent that our radiator was having problems and that the coolant was almost entirely gone. It was fairly late in the afternoon and things were not looking good for us. We were likely either to have to rent a car or hotel room for the night. With maybe 90 minutes left in the working day, we got our car down to Evergreen. They said they would do what they could to get a diagnostic done and, if possible fix the problem. They close at 5:30, but going above & beyond the call of duty, they stayed after regular business hours to get the work done so that we could get back home this evening. This was also done at a pretty reasonable cost. I was really happy with the service we got, and it went well beyond reasonable expectations! read more

I don't think they are the best, find some better place and save money. The only good thing is the dogs inside :-)

Upon seeing my review, Zane gave me a call to fix my unfortunate trunk situation. Within a few days of me calling him back, he was able to get the correct torsion bars into my car and took care of all the costs. Thank goodness because I finally have a working trunk after 3 years. I really appreciated them being willing to work with me to get the situation rectified. read more

Evergreen tire and Auto repair had really fast and good service with great communication. When discussing what had happened to my car, they explained it very well to a person, like me, who doesn't know much about cars. I would recommend coming here and will surely will be coming back with any other car problems. read more

We recently switched to Evergreen Tire from another place in town and we are glad we did. They are fast, friendly and convenient. So far we are very happy with their prices and service. Recommend. read more

Check engine light came on. Fletcher and staff helped read the code, and re attach the spark plug that was causing the check engine......FREE of charge. Great, honest service. read more

This place tried telling me my oil was leaking and wanted to scan it for like $100 when there was no problem at all. Also said my power steering fluid was dirty and needed a switch when my car doesn't even have power steering fluid it's electric. Ever since then I've never been there ever again plus they take forever or oil changes read more

I took my car here for an oil change, and I got a call back saying that the oil was done, but that all 4 brake pads needed to be replaced. And, they did not believe in putting new pads on old rotors (even though they were fine), so all pads and rotors needed to be replaced for just over $930. I took my car in for a second opinion and was told there was nothing wrong with the brakes and no work needed to be done. I'd be cautious about taking my car here. 12/23/15 update: Evergreen called me shortly after seeing my review to try and find a solution to the problem, and even offered a free oil change. I didn't take them up on the offer, but I took my car for a third opinion somewhere else, just to be sure, and was again told that there was at least 70% of the pads left and in no way needed any work done. read more

My boyfriend came into town and needed new tires asap before he leaves to go back to the west side. The owner of the shop, Zane, was absolutely phenomenal in helping us get what we needed and stick through thick and thin to help us! They even added a free vacuum and clean up of the car for free! They were all so sweet and I give them 5 stars for all their help. read more

My daughter is a student at WSU and when her catalytic converter went out we did not know who to trust, not being from the area. She visited Evergreen Tire and met Zane, the owner. I called our mechanic that we have a relationship with in Seattle, told him everything that Zane had told us and the price quoted and my mechanic said it all sounded legitimate. Zane gave us excellent service, above and beyond what is typical. You can trust Evergreen Tire to take care of your car without taking advantage of you. read more

No one help about you problem I was there just for change the fluid transmission and they never try to sell fluid or check my car I'm waited for 20 minutes and no body help read more