Same covid gym closure membership cancelled confirmed verbally by staff. Then billing collections and ridiculous. With so many people experiencing why is there not a small.claim action? Anyone interested in pursuing the damage cause by Evolution Fitness? read more

Evolution Fitness cancellation policy is ridiculous. You have to schedule a meeting with a manger about 1 week out and if you send in a written notice, it takes affect in 1 month. Absolutely terrible cancellation Policy....DO NOT BUY A MEMBERSHIP AT THIS GYM!!!! Terrible absolutely terrible!!!! read more

Worst Regina gym experience I've had! In January 2021 I reached out to Evolution Fitness looking for a new gym to join. I filled out an online registration form (as it was COVID and in-person services were limited) and signed a month-to-month contract with bi-weekly payments - a special they had at the time. After three visits to Evolution Fitness, I knew that the gym was not the right fit for me (my last visit was in March 2021) and contacted the original salesperson to let them know that I would like to cancel my plan. I was told that this would be no problem, I would simply finish my monthly billing cycle and then my membership would expire. Today (September 16, 2022) I received a call from Evolution fitness telling me that I was due to pay them $153 and would be sent to collections if I did not make this payment. When I told her that I had cancelled my membership in March 2021, she said that there were no notes on my file and that I cannot cancel my plan without paying the "owing" amount, so they would continue to charge me. I tried to explain that I had not attended the gym and had cancelled, she was able to confirm that I had not attended since March 2021, however since there were no internal notes on my file that she had no other option than to send me to collections. I am not sure how it's my fault that their team didn't make notes on my file. I am one of many who have had a similar experience - check out their BBB listing and other reviews before you get caught in their trap and asked to pay a bunch of money for their mistake. read more

I am going to leave negative reviews on every spot I can until they let me cancel my membership. I have tried to cancel 6 times now. I am no longer under contract, only on month to month, but they still won't allow me to cancel. they have taken my info 3 times with 'we'll call you back and they haven't. they said you can only cancel with a phone call to the manager whom they don't let me speak to. so thats it! going to leave dozens of negative reviews everywhere! read more

I attended the gym when it was golds and continued after it changed names. I enjoyed the classes, instructors and the machines. The gym was something I wanted to get back to after covid and a car accident but it's disappointing as the membership does NOT include the classes. I will continue to get massages there but that is all I have an interest in going there for. The gym used to be good, but the new ownership has destroyed the good reputation it used to have. read more

All the other reviews on this gym are funny at this point I just started using this gym and is was everything I was looking for a clean safe and positive gym experience. They complain about canceling their memberships but it's their own fault for not being smart enough to read fine print even as a 15 year old I am smart enough to realize what steps it takes. So over all just don't listen to the other reviews. read more

Very bad experience with evolution,they did not consider the several years of family membership,and now because we are worried about covid ,and it is known to everybody that there is a high chance to get infected in the Gym,and also it is hard to me to do exercise with mask ,so they should understand that it is natural for a lot of people to think about freezing till this panedemic over ,and now they ask to pay FREEZING FEES 5 $ biweekly to each member of the family ...very disapointing read more

I went to this gym for 3 years when it was golds gym, then it turned into evolution fitness and turned into a retirement home gym. I felt like i was working out with my grandparents. So then i went to cancel and its been a nightmare. They have been billing me for 8 months even tho i have gone down 5 or 6 times to cancel. They just keep billing me, its unreal. I have spoke to management and admins and its still not enough. I have had to put a stop payment on my acct. And yet they still just send my bill to collections. I dont get it. Save yourself the headache and go to a real gym. This place is not worth the nightmare i had to go through. read more

My experience is consistent with the others posted here about canceling memberships, I followed all of their requests and requirements to cancel but got bounced around between several staff using empty words but no action to cancel. I have admitted defeat as I can't stop withdrawals so will use the gym occasionally when I visit Regina instead. I like the gym and the staff but simply lost all respect for membership staff having no integrity in this matter. Be very cautious about signing any contract if there is any chance you might move in spite of all the verbal assurance you may get, once they have access to your bank account the funds will come out for the full duration. read more

This company is complete bs. As others have indicated trying to cancel their membership, in my case I have moved cities so I'm no longer in Regina, I have inquired to end my membership more than countless times, I get asked to provide a source of proof of me moving and my photo ID - so I do, then receive nothing cancelled but another payment made through my account for another 2 months, I get my boyfriend to cancel us because the headache is unreal and I'm pregnant I couldn't be bothered, I'm on EI for maternity leave, and these people keep charging us even though we have provided the info. Then they go and say "we needed 30 days notice so now your subjected to two more payments", like F off, at this point okay we will pay another month. But NOW they're still going at it, sending emails saying we didn't provide enough proof YET we talked to a direct employee from the company named NOAH and he said he will proceed with the cancellation via phone, so we had nothing else to worry about because it was confirmed by him. NOW the company is acting brand new as if we didn't inquire about this cancellation earlier. Bunch of marble brained losers, truly. Don't sign a contract with them, you'll deeply regret it. And this one time year fee of $60 on top of your monthly charge so that they can "improve their equipment" they won't tell you about until AFTER your account has paid it. I didn't even see it in the contract agreement but I'm sure they will add it now. GoodLife is 10x better for honesty, they provide you with new equipment all year round and you don't have to pay an extra fee for that, I should've stuck with GoodLife. read more

Just had a tour given by the general manager of Evolution Fitness at the east end location of Regina. Absolutely no sales pitch. The gentleman was more interested in my personal information. No enthusiasm. Didn't explain anything. I had to ask him to show me around. Why is he hired ? I asked about the spin room, the yoga room, and his reply was if I did those things. Every asking was doubted. Was it because I was not white ? Does he think that I would not be able to afford the meagre 80 bux per month ? The staff at the front did not greet when I entered the place. They did not say good bye or thank you either. I had to say. No smile, no etiquette, nothing. Why are these people working here? I would like to ask the owner. read more