I stopped for a part and the guy was very helpful at the counter. said there was a chance this…read morecouldnt be the issue so I buy the part. wasn't the issue and came back to return it. and the manager says I don't have that kind of cash in the till. so I call today and they said yes it's ok. I come from over an hour away and the manager proceeds to say we just counted our tills. what kind of customer service is that? horrible. Oreillys must be hurting for money if they can't refund $290. What a crock

Whether you "belong" to AutoZone, Advance, NAPA, or O'Reilly, this is the place to go. The service…read morehere is impeccable. Went in for a free check engine light test, and an employee named Brad came and helped me out. Found out it was a misfire in my #1 cylinder, and he offered to help me take the plug out in the parking lot, and test it in the store. We saw that the gap was far too small on the spark plug, and were unable to even get the gap tool underneath it to adjust it. He went down an aisle, grabbed a pair of needle nose pliers, and opened it up a little bit for me to properly re-gap the spark plug, and we put it back in my pickup. Talk about service. This store is an example of what customer service is supposed to look like. They definitely got a long-term return customer in me.

I usually like using Napa Auto Parts but the team member behind the desk, really did not impress me…read moreat this store. I ordered ahead online, and had the item shipped to this store, which I thought would speed up the process. Boy, was I wrong! I went straight up to the desk and kindly waited as the sales employee was complaining about younger generation and how people are not respectful any more. He was sure taking his time to find one part number. I looked around, as I was the only one in the store wearing a mask due to the COVID-19 pandemic, to try to be respectful of this business. However, I kept on getting smirks as people stared at my mask. I waited in line several minutes, with no products, as two farm boys came up, with several items ready to purchase. The employee said, "I will take these two guys first as they had come in before you." (Which I had held the door for them as they entered. Remind you they had been wandering around the store as I waited patiently at the counter.) Finally, after several long minutes the employee asked what I needed as he was walking away from the counter. I said I had an online order to pick up. He looked at me and muttered under his breath "d -- n, I can't do that. You will have to sit over there and wait for my manager." I said okay, but I have the product invoice right here, are you able to find it? He was like, "nope. Sit over there." After several long minutes of sitting in the time out corner the manager finally came and he gave me the product right away. If you are complaining about how young people treat people, but then you turn around and treat people like trash, you won't get my business, or I wouldn't recommend your business. At least in this location. I truly hope this store can teach their employees to treat customers better in the future.

all the bearings, seals, chains, sprockets, belts, pulleys and more you can dream of.read more

From the owner: Bearings, power transmission products, linear motion, seals, and related accessories.read more

Rude poopy heads. They did that thing where they look down on you for not being an expert in their…read morefield. They snickered and laughed and were condescending to me and my friend the whole time we were there. We're 19 year old girls in the medical field?? My deepest apologies for not knowing that a 2010 Chevy Impala needs an H11 bulb. They didn't even offer to help. Maybe it was just that day's crew that was bad though.

Every time I'm working in Watertown and I need something, this place has it. Hose fittings,…read morepneumatic tubing, electrical etc. the guys are knowledgeable and nice and wanting to help. I will continue to use them anytime!

Went in for a tire rotation. A process that should take at most 20 minutes. We're told we'd be…read moreready to leave in 20 minutes, 2 hours later still sitting here. Vehicle has been in the shop for about an hour and a half.

WOW! They guys there are great! They went above and beyond to help me out. We were on a long…read moreroad trip when my electrical went haywire. Found these guys with a quick search and they helped me diagnose the faulty alternator and let me use the their tools to replace it right there. My family and I were back on the road in 45 min! Thanks guys! True Customer Service!!!

From the owner: Your local Advance Auto Parts at 618 8th St SE in Watertown offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Added charges to my service before telling me. Biggest waste of money and ripoff I've ever…read moreexperienced. Would never recommend to anyone.

I bought my latest vehichle at Sharp Automotive, it was such an easy and great experience. I would…read morenot hesitate to go back when i start to look for my next vehicle. Fast, friendly and you could tell they tried thier hardest to get me the best deal they could.

Worst rip-off in 45 years with trucks. 18.5 hours of labor for one wheel end. Either in-experienced…read moreworkers or padding the labor.

Chilling temps in the 30 below range needs fast help and these guys do it, Excellent fast response…read moretime and great repair service.