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    Eways Rugs

    3.7 (3 reviews)
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    Services - Eways Rugs

    Carpet cleaning

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    9 months ago

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    A 1 Carpet Cleaners

    A 1 Carpet Cleaners

    4.8
    (12 reviews)

    A1's service was excellent. They worked to accommodate our schedule, and were very communicative…read moreabout when they'd arrive and how we should prep for the carpet cleaning. They took care while in our home (e.g. bungee-cording the front door to minimize draft when using the suction hose). And they gave clear and helpful instructions for how to ensure the rugs they cleaned dried well.

    Long review but it's worth the read:…read more I cannot say enough good things about A-1 Carpet cleaners. From the responsive scheduling to the thorough carpet and rug cleaning. We are in the military and have used many carpet cleaning companies around the US. We have 3 pets (cat + 2 large dogs) and 2 kids (potty training age and infant). We only rented this house for a year, but by the time we were ready to move out you could see outlines of all the furniture and the carpet was 10x darker in high traffic areas. Joe was so knowledgeable on what works and why. He didn't try to upsell you on nonsense and he graciously gave me some discounts after discussing all the rugs and carpet needs. I rented a 1900sq ft house and ~1500 of it was carpeted. I knew this was going to be a dirty job. I even saw the water being drained after he was finished and let's just say red clay dirt is not pet friendly. I warned Joe that this isn't our first rodeo with renting and landlords often try to take our deposits. They claim that the pet odor is still too strong or they need us to pay for more cleanings (one made us clean 3x). He promised the carpets would look better than before we moved in and he was right!! I got a phone call that same week saying they were going to return our deposit and they were so thankful for how well we took care of their house. Mind blown is an understatement. Stop searching and just pick Joe!

    Rainbow Restoration of Charlottesville

    Rainbow Restoration of Charlottesville

    3.0
    (7 reviews)

    Our home suffered extensive soot damage due to a gas company incident, leading to a six month-long…read morecleaning and restoration process managed by Rainbow Restoration in Charlottesville. The experience was marked by poor communication, lack of oversight, and careless treatment of our belongings. Key problems included delayed and inadequate packing of personal items, damage to property during cleaning and restoration, subpar repairs (such as the minwaxing of countertops and sloppy painting), and unsanitary conditions left by workers (urinating all over and around the toilets). Carpet installation by Sherwin Williams took three repeat visits to correct the initial unprofessional installation. We had to often intervene to document losses and secure appropriate reimbursement from insurance, ultimately recovering significantly more than originally proposed by Rainbow. Despite some helpful individuals (notably the 1800 Pack Out crew and certain staff like Cody), the overall experience with Rainbow Restoration was unsatisfactory. While many of our issues were ultimately corrected under the direction and persistance of Cody, most of them could have been avoided with better communication and oversight. We recommend stronger oversight, professional cleaning services, and better communication with clients in such situations. By the end we felt more like an insurance claim rather than the home owner and customer. Not recommended for whole house clean up and restoration. I would have liked to have written a positive review, but the positives were few and far between.

    I am very pleased with the quick response. The Rainbow team was efficient and professional during…read morethe process. I met the team evacuating the water and they were impressive. Shawn communicated to us during the process. I met the rest of the team I wish I had gotten more names. They were all helpful. Tony finished up with setting the furniture and even came back to clean up drywall dust in the bathroom. Making a second trip to clean was over the top. The tenant was able to move back in after a relatively short time. It could have been much worse. Thank you, Rainbow!!!

    Eways Rugs - carpet_cleaning - Updated July 2026

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