This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

Dr. Geraci is great. Of the few physiatrists I've seen over the years, I feel he is the most…read morecompetent, understanding and flexible in scheduling. He also has a keen eye for reviewing MRIs. A recent injury required me to receive an MRI after PT was not fully able to address and relieve the pain. That MRI report came back unremarkable, even though I had a concerning amount of pain and discomfort. My PCP scheduled an appointment with a different physiatrist who also claimed to have reviewed the film and said there was nothing wrong in the area of concern and that it was absolutely coming from a previous injury elsewhere. I was not content with his findings so I went to Dr. Geraci for a second opinion. What I immediately appreciated is that he performed a physical evaluation first to check for symptoms prior to reviewing the images and report in order to have an unbiased opinion. After the physical exam, he felt there was an issue in the area that initially came back unremarkable and then went to review the images. Within five minutes, he found the protrusions on the MRI images that everyone else missed. As a result, the report was re-reviewed and amended by another radiologist who concurred with Dr. Geraci's findings. Had I not gone to Dr. Geraci for a second opinion,, I'm not certain my injury would have healed and potentially could've gotten worse. Highly recommend.

I've been seeing physiatrists for 25+ years for degenerative spinal issues. In that time, I tried…read moreDr, Geraci twice - about 15+ yrs apart. Condescending is an understatement. I am a medical professional myself, so perhaps more sensitive to this than someone without medical education. Also, this is a long standing problem so don't tell me what/how I feel! He did send me for a special type of PT/pain management but the PT scheduling was erratic (no fault of PT or MD). When I went back to Geraci for reevaluation, he told me I may as well stop as it didn't do any good. I explained that it had been inconsistent & perhaps we should try it a bit longer. He waved me off, and offered no other treatment options. I waved him off and found a new physiatrist.

I've had a good experience with Buffalo physical therapy rehab in Orchard Park . Everyone there is…read morevery helpful and do their best to have you work through your issues . I worked mostly with John , and he was excellent and addressing my problems and helping me get back to where I wanted to be . He likes his job ,listens to your concerns, and works diligently to get you to where you should be . I strongly recommend this place

I've had arthritis related shoulder pain for several years…read more Two of the well known local providers recommended replacements of both shoulder joints. Recovery from these surgeries requires considerable time. No other options were offered. One visit with the person I now call " Dr.Dan - the Miracle Man" resulted in considerable improvement so that I would not remotely consider surgery. Even if you have been to other Therapy places I strongly suggest you have a consultation before undergoing surgery.. I'm really glad I did.

Came in for my two year knee replacement follow up! Two years later and I still love coming here…read more The whole facility of orthos are wonderful, big shout out to Dr Mack and his staff who performed my surgeries! Also have to shout out Dr. Karpie who also helped me through my knee issues! Don't think you will find a bad doctor here or physical therapist, but I can personally recommend the two above! If looking for great orthos, I definitely start here at Trinity. I would of gave five stars BUT I do hate there check out procedures. When done with your appointment you have to come back out and get back in line with people checking in and wait again to schedule appointment and check out. I complain about this every time, maybe one of these days they will change it. Hahaha

Dr. Brown is amazing! His credentials can't be beat, and he explains everything in detail for you…read moreregarding your injury. His office is comfortable and welcoming, and the office staff is amazing. Would recommend 100%!

Best chiropractor I've ever seen. Dr. Brian Puntariero takes the time to do a thorough assessment…read morebefore treatment. He and his office assistant are really friendly as well

Great service from the call in to the doctor. Hands down best chiropractor I've ever been to!read more

Dr. Karpie and staff, took a horrible injury, and helped put my mind a little at ease…read more He was an amazing surgeon, and they have been with me since day 1, helping me get back to normal life after my ruptured quadriceps. It's been a long road, but they have been with me the entire time!

Feeling gimpy? People of all ages in casts, splints, and using crutches or wheelchairs are seen…read morehere. All insurances are accepted here. Props to the front office staff: I think they see 200 people a day (several physicians use the same waiting room.) My orthopedist was able to get X-rays taken of my hand on site, and he was reading them within 15 minutes: Excellent ancillary services! Not only did the doc have a great bedside manner, his nurse, radiologist, and check-out clerk did as well. My scripts were sent to the proper pharmacy, as promised. I'm really glad to have found this practice.

The care I receive by both doctors at this office is really rare. They are both kind,…read morecompassionate, down to earth healers. Most recently I messed up my shoulder while shoveling. I walked into the office worried I might have to go to an urgent care center, and I walked out with my range of motion restored and my pain majorly decreased. I can't thank them enough for healing me up over the years!! I gladly travel from the town of Hamburg to this office. Love them!!!

I saw Dr. Jessica during both of my pregnancies. With my first son I had terrible nerve pain in my…read moreleft leg. After my first few appointments with her, I saw major improvement. And within a month the pain was completely gone. She helped completely transform my first pregnancy, and I'm eternally grateful to her for that gift. I always looked forward to my time with her, not only because I'd feel better physically after being with her, but because I always felt better mentally too. In addition to her expertise in prenatal chiropractic care, she also practiced as a birth doula for 20+ years. So she comes to the table with a breadth of knowledge on prenatal care, birth, and wellness. I always loved picking her brain during our time together. For all of these reasons, and more, I sought her care during my pregnancy with my second son as well. I learned after 34 weeks that my son was in a breech position. I was fairly adamant about avoiding a C-section and I knew Dr. Jessica could help. After a few weeks of consistent appointments with her, baby boy was in the optimal head down position. I was so excited and relieved, and I knew that Dr. Jessica truly shared in this joy. I continued to see her through the remainder of my pregnancy, and I'm confident that our time together helped prepare my body for the birth that I intended to have. It's not easy to find practitioners that you can fully trust, but also just enjoy being with. Dr. Jessica is one of those people. And incredibly skilled practitioner, who would literally drop anything to help her patients, and honesty just a beautiful person all around. So thankful to have her in my life!

My experience with my orthopedic doctor was very positive…read more My complaint is with the office staff. I recently moved to another state and needed my records for a new ortho doc. Three requests were needed, a follow up call today was disconnected three times trying to reach med records. I appealed to a woman who answered the phone regarding my frustration with the run around and was told "you will not get any help unless you change your tone". I should have said you are not my mother and I am not a child and do not speak to me in that tone. Trying to reach the office manager would be futile, as she wouldn't return the call.

I was treated here for a wrist fracture-after a closed reduction of wrist-X ray showed bones were…read more"somewhat " aligned. I was denied any X rays even after cast removal. I was also denied physical therapy despite severe pain. Fortunately I was able to receive treatment elsewhere X rays showed non union fracture, which ubmd failed to diagnose without further x rays, despite my complaints of pain. PA and MD both refused x rays- I suffered in extreme pain which was not necessary had non union fracture been diagnosed by ubmd I now require surgery, which could have been prevented Please go elsewhere for treatment. No one deserves the treatment I received under their "care"

From first point of contact of scheduling my preventive services to leaving, I received the highest…read morequality of care at this facility. It took minutes for someone to answer my call to make my appointment back in February, I received detailed instructions well in advance about how to prepare and what to expect prior to and on arrival. There was plenty of available parking and accessible entrance. I barely had time to sit down before being called back for registration. I was greeted by a very pleasant patient care worker who provided detailed instructions for my ride, took my insurance info and got me squared away. I don't think I was in the lobby more than 10 minutes before being escorted by a very cheerful and friendly nurse who took my vitals, gave me ample time to change into my gown. She was very skilled at getting my IV started and calmed my little fears. I then was escorted to the exam room where I again was greeted by warm nurses who were very attentive and explained again what was going to happen, estimated time it would take and how the rest of the day would go. It felt good to have staff ask if it was okay to touch me. I really appreciated that! My doctor arrived quite promptly and went over my history and again explained what to expect. I was not at the facility no more than 3 hours...probably less than that but I was a little out of it but I remember the high quality of care that I received. I did receive my test results very late or very early this morning and the procedure went very well. Outstanding care! No pictures for obvious reasons.

I recently had knee surgery here to fix a few things. From the time I arrived until the time I…read moreleft, I felt they acted with a very high quality of care. I never felt nervous or uncomfortable with things happening. With this being my first experience with surgery, I had the usual nervous feeling but I was quickly feeling more comfortable with the bedside manner of all of the staff there. I am a week post op and everything is healing nicely and I feel very confident about the process thanks to the doctors and staff here.