Fabulous company - would totally recommend booking product via their website. Excellent customer service!!

Do NOT use Expedia. Their cancellation and change policy is simply extortion. $110 cahnge fee - absurd given they don't even have a call centre you need to do it all online. Nevertheless, fine that's the t&c of the booking. I was going to change 2 flgihts to another that was actually $50 cheaper per booking! Was told in additon to the $110 fee i'd have to pay airline difference, which was NEGATIVe, yet they were going to charge me more to change my existing overpriced fare vs me buying a new flight direct with the airline... Expedia is a joke. Customer service is nil. Was told change wasnt possible due to technical difficulties yesterday and someone would contact me. Never got contacted so i contacted them and got the above. Requested to speak to supervisor and was told they'd call within 30 mins... Days later, no call back. Expedia does not care about customers. read more

Very manipulative. I booked a hotel on there, a one bed room for 2 nights at the price 300 and something I can't remember the exact price. but to my shock nearly $600 was taken out of my account which was almost double what I agreed upon. Their excuse was that Expedia is an American company and all prices shown are US not AUS but no where in the advertisement was that shown. I then mentioned how deceiving that was and their customer help was No help at all. Also the car rental that was meant to come with the room had no fine print or instructions before till you booked it so when I booked the car it was only till after that they revealed you had to have full license to drive and put up $1000 to actually drive the car ‍ so My green P licensejust cost me anyways don't book through this agency they are crooks. read more

Do not ever book flights through the Expedia site. Airline schedule change 31 Dec.. and still not resolved and its been 9 days and I leave Australia in 5 days !!! I'm a retired travel agent of 40yrs and I know what needs to be done back end to get things done and the responsibility and lack of accountability is astounding !!! There is also no email address specifically for complaints on their site. I've sent my complaint to multiple emails address... lets see if I get a response !! I'm sitting on the phone today until I get the flight I want !! read more

Avoid like a plague, avoid at all cost, avoid, if you still value your sanity above a dollar or two you could possibly save. Not worth the hassle. Airline cancelled a flight, called to rebook it - one would have thought that this is what travel agent does day in and day out. Nope, sorry, too difficult. Agents who got no idea about geography, agents who suggest connecting flight while the first one has not landed yet (yep, they wanted to book me a flight that departs three hours before i'm actually landed), agents, who pronounce "Saigon" as .. "Saydjon", agents who tells me to call around midnight because apparently that's the only time the overseas airline is working. Enough? And after numerous calls, after beating my head against the brick wall of ignorance I got emai (attached) - call the airline yourself. Of course, airline doesn't accept calls from passengers who booked through expedia, it's the "agency only line". Now, is it enough to give them zero rating? read more

Expedia Australia - email from expedia - Travel Services Near Me - Sydney, NSW

worst customer service ever! I've been trying for weeks to reach someone via email, the app and phone just to get a receipt so I can get my expenses reimbursed. I all I get is an automated ai driven response that doesn't understand my request. I had booked a month of flights and hotel stays and need to book another 2 months of travel but I will no longer use Expedia as I simply cannot get reimbursed without those receipts. I'll book directly with the hotel and airlines instead. Expedia has literally cost me thousands of dollars! read more

AVOID using at all times . As an Australian who has booked a flight from Arizona to New York, only to have the flight cancelled and expecting a four fold increase in costs for same flight, this company lacks integrity amongst many other virtues. A truly horrible experience that's left a sour taste with us I will be telling my story across multiple social media platforms so that Australians can avoid the extreme disappointment and cheat like business practices that this company seem to indulge in for their own gain. Not at all interested in your welfare and holiday experience at all it seems. Will also be seeking Arbitration/ legal advice too as I do not accept this kind of behaviour. read more

I am currently on hold with Expedia as I'm typing this. Let me give you a rundown of my experience: I booked a return trip to Dublin, Ireland around late May in 2023. Due to personal circumstances, I had to cancel. Their policy stated a $400 cancellation fee but the flight price was refundable. I contacted the company regarding this and the customer service person seemed helpful. Their suggestion was that I wait 7-10 business days for the refund to come through. Fast forward two weeks and - curiously - I checked my bank account [I'm not a frequent online banking user] and the money was not credited to my account. I called the customer service line a second time after those couple weeks and asked what had happened. They informed me that the previous customer service representative had made an error and that they would sort it out. Please wait another 5-7 business days. Okay, fine. The third time they claimed they had sent it, but the bank was holding out on me. Please wait 5-7 business days. This is starting to sound rather suspect. More days down the line, the next customer service drone tells me that the previous two drones didn't file the e-paperwork properly, and that they'd really done it properly this time. 5-7 business days, you know the drill by now. This goes on a good five times in total until we get a change in the narrative in late July. 31st July: the customer service drone beyond that issued me with a gracious and courteous "Sorry for the inconvenience of denying you your own refund for two months" which was kinda rich of them to say. They let me know that they'd forward the issue to the customer escalations department and that they'd contact me within 72 hours to fix it. Eight days later no call had been made. This time around I've been quite curt and belligerent with them, their escalations department turned out to sound surprisingly similar to their regular department and they sombrely informed me that all of the drones before them had, in fact, not processed the refund. Not that they hadn't done it properly, but simply that they hadn't done it at all. I just got off the phone to the escalations department supervisor, who just filled me with the latest batch of "we're totally gonna refund you this time" so here's hoping they actually give me my money back. Despite his suggestion of compensating me with offers, travel credits etc., all I want is my money back. If I could give this service zero stars, I would. Please God, let me never have to deal with Expedia ever again. I would rather contract the bubonic plague than go through that again. If you've read all of this, I thoroughly suggest you go to a dictionary and read the definition of the word "expedite" and realise the cruel poetry in this company's name. read more

I have traveled a lot for a number of years and mostly use Booking.com for any accommodation...however in my madness I tried Expedia for booking a hotel in Melbourne Vic Australia. Unfortunately, due to circumstances beyond my control, I found that I had to cancel the booking......and so the nightmare began....day after day...hour after hour...trying every possible phone number....given 6 numbers to call !!! Websites... virtual chats, live chats everyone passed the buck no one was willing to help. As I am writing this review I am on the phone trying another number and have been placed on hold as the person on the line tries another number! Lesson learnt ....steer clear of EXPEDIA..... Problem still not solved and I doubt it will, happy to take a booking but extremely difficult to take a cancelation. Warning DO NOT BOTHER WITH THEM....NOT WORTH IT.... read more

I recently was able to book a room @ https://www.hotelsitges.es/ Spain through https://www.expedia.com.au/ and was totally disappointed in both after 30 years of staying in Sitges. I was charged an outrageous amount on average over £200 a night for a shoebox sized room that was a single bed that you had to shuffle around, the wardrobe was not even big enough for my suitcase & the shower was difficult to get into also leaked out over the floor. Unfortunately I could not recommend both this business at all. read more

Avoid. They run lastminute.com.au I booked a motel room and then sought to cancel it two weeks in advance. I spoke to the motel owner. He said that there should not be any cancellation fee. However, lastminute.com.au wrote to me saying that I am going to be charged the full amount despite cancelling so far in advance. Robbery. read more

if you value time, solace and your travel avoid Expedia.com which they sent the booking on to another company called Vrbo, who? Tried to cancel as the quote so vastly different from amount pinned on Visa card. As frustrating as F! And F is also the raring I'd give Expedia or Vrbo or who ever they are. read more

These clowns cannot be trusted. I booked a Delta flight direct from Washington to New York in business class 1 hour.15minutes They have cancelled the flight and have offered a 7 hour flight via Atlanta which is 2 hours south of Washington then a 3 hour flight back north. They will not issue a refund. read more

I made a booking supposedly with Stayz yesterday (for 16 Oct) and today wanted to cancel it. I was told by Bright Escapes that I was within 2 weeks of the trip and was eligible for no refund. How is this possible? read more

Have been advised to get a refund through by the hotel and speak to expedia about it. Have had zero acknowledgement of the events and was referred to their cancellation policy when I wasn't cancelling anything and was told nothing further could be done. read more

Requested 2X tickets be refunded in January. One was processed. One was not. Repeated calls requesting 2nd refund. Was told to wait for 2X months then call back. Call back was today, which is over the months. Now being told to check with my bank because they don't always credit funds...WTF? Then told to wait another 5X days.....Disgusted. Will NEVER book through Expedia again!!! read more

booked at ibus budget hotel Coffs Harbour the room was nothing like the picture on the web we were given a room which was a disabled room mouldy shower curtains no wardrobe no bed side table no lamps 1 fluro light the smallest room I have ever seen since we have been travelling - if u are claustrophobic not a room for you the only nice thing about this place was the receptionist will never use expedia as you can never get hold of them Tom read more

Expedia cancelled my booking and now cannot find the history, so cannot rebook my flights. Basically took my money and nothing I can do about it. To top it all off I cannot get hold of a human...VERY POOR. read more

this is useless information to get a phone number to speak to a human not a machine, i want to speak to someone but so far i can't find a number that a person would answer the call, this agency used to be good now is garbage bad read more