I am very happy to see that the staff from the somerville office is now in Woburn. June has helped…read moreme out so much over the years with my auto ins. She knows so much about it and explains everything in great detail. The runners are always quick and helpful. I thought about canceling my policy when they left Teele sq however now that I have found them up in Woburn I will be staying.

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

My interaction here was minimal, arrived to get an insurance stamp for car registration. I was in…read moreand out very quickly, less than 5 minutes. The front of the office is Spartan, unassuming, with a side office available. Insurance folks behind a teller-style window. Not a whole lot else to give for a description or interaction here. Oh, my wife didn't believe it was on Unicorn Park, but there's a whole set of commercial building on this street.

I'm turning 55 in a couple of months. I've been driving since I was 16 and have been in quite a few…read moreaccidents over the years. But, not one was my fault. Now, I started doing rideshare PT just to keep busy. I called them today 9/25/26 gave them all my information my wife's as well. And they gave me a quote. I said okay let's do it. Then the agent ran my license and said you've been in 4 accidents in the last 3 years. I explained everyone of them and said not one was my fault. I told him I have a dashcam to prove it. At that point he told me that Progressive would not cover me because I've been in to many accidents. I told him because I work for rideshare I'm on the road more than normal people are. Which in turn makes me more vulnerable to getting hit. Especially in Massachusetts. It didn't matter he said, you are a high risk. I asked to speak with a supervisor. She got on the phone and I explained it to her now. Again, she said it is what it is! You are a high risk. I said even though not one of those were my fault. She said it doesn't matter, again "You are a high risk and they have the right to refuse insuring me. I asked her why would they cover people who do rideshare? We're on the road a lot more than other people which gives us more of a possibility of being in an accident. So there penalizing me for being a good driver. She didn't care at all. I said don't take on the endorsement for rideshare because we're at a much higher risk. A good driver should be rewarded after all those decades of no accidents! But yet insurance companies have no problem taking our money. And if you ever make a boo boo while driving, they jack up your rates. The system is so crooked it's not funny. I should have the right to a better rate from any agency. If you read this please think twice about using them, because they'll sure use you. I know I won't stop everyone from going with Progressive but if I can stop at least one person then at least I can say I tried and said my peace. I wish I remember the supervisor's name! Thanks for reading this and hopefully think about going with Progressive.

I've been dealing with this company for almost 20 years now. They provide amazing service and my go…read moreto guy over there is Tim. He is always quick with a response and keeping things headed in the right direction! With their wide array of offerings you will be pointed in the right direction each and every time.

I had a great experience working with Timothy Halpin /Commerical Lines agent. I contacted the…read morecommercial lines department as I needed one thing done. Well that one thing turned into a few due to what was needed on the COI wasn't on the policy. Tim stepped in did the "right " thing and was able to work his magic and get me the COI with all correct information before the end of the day. He was professional, courteous and very helpful. I know who to ask for if I have to contact this agency for a COI or Binder again! You rock! Jodi Baptiste Loan Analyst II

This old-fashioned insurance agent is located in an easy-to-reach (well, easy to reach for Woburn)…read morespot on Main Street in a lovely old victorian house, bordering on mansion, which overlooks a perfectly manicured lawn. Not what you expect for your insurance agent, but after having had nothing but good relations with them over the phone, I was pleased to visit their office to pick up some paperwork, and find that they are just as nice in person as they are over the phone. Mary Jane Keane in particular is very nice to work with, though she's insanely busy all the time, and will take care of whatever issues you have just like that. ::snaps::. They'll compare policies, give you the right rate, and their old-school customer service is top shelf. Love these folks.

i had lennon insurance for years and payed full price for insurance there.i found other insurance…read moreagents o internet that offered discounts for different reasons vet senior citizens etc i fired lennon insurance after finding cheaper rates lennon is agent you are paying for middle man services.buyer beware this insurance agent they were rude disrespectful in other words they suck buyer beware this company

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

I will start this by saying I had successfully purchased business insurance from this company…read morewithout issue, and had auto insurance with them for about a year before rates went up without explanation. I ended up switching to Progressive.A year later I was approached by one of Old Heritage's representatives (one I had not dealt with previously named James) via email who wanted to regain my business and asked if I wanted an Auto quote. I send my info, I get a formal quote that is over 35% cheaper than my current policy $802/yr), and strangely its from the same carrier. I say it looks great, and that I want to add rental coverage but other than that everything looks great and I'm thrilled. Then a week goes by with no communication. I send a few emails, no response. I call the office, I'm told he's unavailable and to expect a call back. No call comes. Eventually he responds via email, asks who my current carrier is (we have already established this) and he then responds telling me I'm better off going direct and ends the conversation entirely thanking me for (nothing??) I'm upset, I reach back out via email, phone asking why all of a sudden the change nd demand explanation. Then he responds with a price (not a detailed quote) that's more than I am currently paying and almost double his original quote, $1488. I ask why the drastic change, and suggest maybe this is edging on the unprofessional. He denies this, offers no explanation, and still refuses to respond to my calls and voice mails seeking clarification on WHY this has changed.I finally reach out to the Office and asked to speak with someone else in charge, and they tell me after reviewing our email correspondence that in no uncertain terms it was unprofessional of James to treat me this way and that they will get me another quote. I then get another formal quote that is even more expensive, almost $1800. At this point I'm so fed up, I have wasted so much time dozens of emails, calls, time I could have spent shopping elsewhere. Never got a clear explanation, just a muted apology.I still have a business policy but after this debacle I cannot recommend this place to anyone, which is a shame.

Maybe I live in Bizarro World but I've never had anything but great customer service from the folks…read moreat Old Heritage. Whenever I call them for anything (which is often, as I've had an auto policy with them for 4 years and a renter's policy for the last year), they are always extremely helpful and promptly return my calls. I can't remember ever waiting more than an hour or two for a callback. When I've shopped around for better rates at all of the usual insurance suspects (Geico, Liberty Mutual, MetLife, even Amica), Old Heritage still comes out as cheaper by a good margin. (Or rather, the insurance that Old Heritage sells -- Safety Insurance -- comes out being significantly cheaper.) I have to think that the abundance of negative reviews exemplifies the adage that the only people who write reviews on the internet are people with bad experiences. Or at least it seems that one is more likely to flock to the internets to write a negative review than to write a positive one. So consider this my attempt to strike a more fair balance.

Definitely choose them if you want your beneficiary to be accused of lying after you pass. Even if…read moreit's a NON ISSUE. They'll continue to insinuate that you're not telling the truth without replying to any correspondence explaining. They will not accept further proof. Calling in goes no where. I'm an extremely honest person so this was an extreme shock to me. The experience I had makes me strongly believe their whole goal is to make it as difficult as possible so people don't actually make a claim. Very bad customer service. The agent I spoke to was lovely, this wasn't his fault but I am extremely disappointed in the organization as a whole. stay far far away.

Stay FAR away from this company!! They are scam artists who play games with you and won't return…read moreany correspondence. I don't know how they are still in business, given their horrible customer service. Also, to do this to people while they are dealing with the death of a loved one is criminal.