Stay FAR away from this company!! They are scam artists who play games with you and won't return…read moreany correspondence. I don't know how they are still in business, given their horrible customer service. Also, to do this to people while they are dealing with the death of a loved one is criminal.

There thieves, when you want to collect they don't give you a breakdown so they send out checks and…read moreif you don't know exactly what policy says you get shorted. I was shorted 9500.00 but luckily my mother told me what policy pays, PLUS it took 2 months to get paid when other companies paid with 10 days. BEWARE if you have SBLI

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

I am very happy to see that the staff from the somerville office is now in Woburn. June has helped…read moreme out so much over the years with my auto ins. She knows so much about it and explains everything in great detail. The runners are always quick and helpful. I thought about canceling my policy when they left Teele sq however now that I have found them up in Woburn I will be staying.

Do yourself a favor and just go somewhere else. Anytime I've gotten an auto policy through this…read moreagency it's been significantly higher than other competitors. Then when you get charged over $100 more unexpectedly, they wont give you the courtesy of giving you a heads up or explain why. Infact, they dont even bother to reach out to you period like other agencies do. I had to contact them several times and still dont have a clear answer. When I cancelled after the charge they say the other auto companies will "raise their rates" on me. That's ironic. I paid way less upfront for my new auto policy with a bigger name than the few hundred dollars that they require upfront. Not happy with my experience here and the customer service is lazy. My experience here was nothing but a hassle.

This old-fashioned insurance agent is located in an easy-to-reach (well, easy to reach for Woburn)…read morespot on Main Street in a lovely old victorian house, bordering on mansion, which overlooks a perfectly manicured lawn. Not what you expect for your insurance agent, but after having had nothing but good relations with them over the phone, I was pleased to visit their office to pick up some paperwork, and find that they are just as nice in person as they are over the phone. Mary Jane Keane in particular is very nice to work with, though she's insanely busy all the time, and will take care of whatever issues you have just like that. ::snaps::. They'll compare policies, give you the right rate, and their old-school customer service is top shelf. Love these folks.

I've been dealing with this company for almost 20 years now. They provide amazing service and my go…read moreto guy over there is Tim. He is always quick with a response and keeping things headed in the right direction! With their wide array of offerings you will be pointed in the right direction each and every time.

I had a great experience working with Timothy Halpin /Commerical Lines agent. I contacted the…read morecommercial lines department as I needed one thing done. Well that one thing turned into a few due to what was needed on the COI wasn't on the policy. Tim stepped in did the "right " thing and was able to work his magic and get me the COI with all correct information before the end of the day. He was professional, courteous and very helpful. I know who to ask for if I have to contact this agency for a COI or Binder again! You rock! Jodi Baptiste Loan Analyst II