I've been to many insurance businesses and I have always dealt with two types of character when feeling a business out ,poor and great when it comes to representation through what I feel makes a great thriving business,one is good customer service and the other is security. When I had walked in I was greeted by a woman named Angie, she greeted me with a smile and asked how I was doing and if there was anything that she could do for me.I then looked at her and told her yes."I'm looking for a quote today and if the price is right I'd like to pay my installment and be on my way "angie was so polite, helpful knowledgeable and treated me with up most respect. I would recommend angie and her branch Express lane insurance to my friends and my dearest family members. I give her a 5 star rating. read more

The Crew! It is so awesome to come into an establishment that keeps you in the right Lane--- Being greeted with an expression that Express Joy.. Music that can be requested by a DJ.. A employe that is always focused on paperwork... Gentlemen that secures the the business so you can be confident about your choice.... When you need some time to reflect you can always know that someone will follow up with you... I am thankful that Bree took care of my insurance while introducing me to her team... Thank You ExpressLane... read more

I wish I would have read all of these bad reviews before I went there, but instead of dogging them out on yap because they don't care and they refuse to fix their customer service I'm just gonna call the Better Business Bureau making complaint there where it matters maybe I'll get some answers to what's really going on with my policy And why am I giving you $80-$100 every 10 days or 20 days the Better Business Bureau will help me get the answer so I'm looking for so that's why I'll be going right after this review read more

this insurance company will get it done. i have 16 points and i was still able to get insurance. bryanna literally called me back and they worked with me on the down payment. i am so thankful. i cant explain how grateful to these people i am. regardless of what the reviews say just call and ask specifically for bryanna shes super sweet and friendly. no bad attitude. this is the insurance company im gonna keep. thank you guys! read more

Reading the previous reviews, I was a little worried about going in but I thought might as well give them a try and let me tell you, This office has the best agents in town, I was quoting around trying to find the best and cheapest rate possible and, that's what they gave me! Gave me exactly what I wanted with a little more extra coverage at the lowest rate available. It was well within my budget. 10/10 recommend! read more

I recently got car insurance with express lane , and I couldn't be happier with the experience. The team was incredibly helpful, and Bree, in particular, went above and beyond to assist me. She was knowledgeable, patient, and made the process smooth and stress-free. I truly appreciate the great customer service and highly recommend Express lane to anyone looking for reliable insurance with a supportive team! read more

Beware about this broker. They lie about low prices but would ad a deductible of $2,500, they'll change your zip code to quote you less, they'll ad fake drivers to your policy and make you sign a contract for a low amount then they will hike up the prices and breach contract. Do yourself a favor and go with state farm or Geico. They are just better. This broker allows its agents to falsify information. read more

Best customer service out there and you won't find a better price for full coverage!! I've been a member for years and don't plan on going anywhere else. I put several of my friends, coworkers, and family members on to them and they thank me all the time because they're saving so much money. Bri, And Louis and soooo nice I love have them as agents!! I can't say enough good things about this company! read more

ABSOLUTE BEST INSURANCE COMPANY IN THE AV!!! All the agents are super understanding and helpful! i have referred two friends to them and they take care of them all the time! they worked with all of our financial situations! i haven't paid anything less then $80 for insurance. They got my insurance to $52!! I can honestly say I trust this company! You wont regret it! read more

One of the best places to go to get insurance. The agents are very helpful and very kind wouldn't go anywhere else to get my insurance. The rate they gave me was the best one I have ever gotten, I couldn't believe when she told me the amount it would be to start and how much it would monthly! Thank you, Express Lane, for helping me get my insurance! read more

First off DONT trust this company complete FRAUD !!! They went in my account without authorization and took and 176.00 without my permission. Cancel my policy without me being aware after they took my money ... DO NOT TRUST. DO NOT TRUST. DO NOT TRUST. DO NOT TRUST!!! This is a bullshit ass company!!! I wish I could give negative stars read more

I came in and had such an easy experience with Angie, she went over all of the policies and coverages with me and made sure I understood what I was purchasing. She also worked with me on the price as well! She made it quick, simple, and overall a great experience, I am definitely going to be sending clients her way! read more

Went today and got insurance from them, and I was very pleased with their service. Their agent Angie was very informative and friendly, and made sure I got the best policy. I will definitely be going back again and keeping all my insurance needs with them. read more

Because of some miscommunication I was late on my insurance payment by a week and policy had lapse. But thanks to the wonderful work of Karina and Jaydeen, I was able to get another policy at a more affordable monthly rate. Thank you ladies!! read more

I give this company five stars. I had my first accident in like 20 years. They took my info, said the other party was going to sue. I was devastated. They handled it. I hover heard another word. My premium stayed the same. read more

I've been a customer with express lane insurance for about a year or so and everyone is so nice and helpful. today I spoke with Jaydeen and she was very nice and helped me with all my concerns and questions thank you jaydeen read more

I needed to buy some insurance I've got to say that Brianna was helpful and kind she made the process painless. I think she's the best I couldn't ask for better customer service. If I could I'd give her more than 5 stars. read more

Danny at express lane insurance was a great help, not only did he helpme pay less every month for my policy but he also went above and beyond in explaining everything that needed to be explained. Thank you so much Danny! read more

this is a scam company dont mess with them rver. they charge a large fee down and send you to the wrost insurance compaie as ever. leave fast lsne to t he dogs.they are a rop off. muriel bridgeforth 00 star read more