Don't make the mistake like me. Book an appointment will get your priority at check-in and nowhere…read moreelse. Times are fluid. Meaning I booked an 8am but 8:30a and 8:20am appointments went before me because only certain staff members do certain tasks.

This place is a joke. The old location was so much better. The only thing better about this…read morebuilding is that it's newer and looks prettier. We showed up at 10 AM and they told us that they weren't accepting any more walk-ins for the day. It was 10 in the morning! She told us to go on the website (don't know which one) to make an appointment. The waiting area. The old location had a huge waiting area with probably 50 seats available, if not more. This new location has no waiting area at all. I'm not even joking. When you first walk in there's 6 chairs lined up against the wall. That's it. That's the waiting area in this supposedly much better location? People were standing around and sitting on the ground. There were more than a dozen people waiting outside on their phones and sitting on the steps. There is no space for a waiting room. You'll see when you get there. People were even bringing their own folding chairs. That's how completely ridiculous this is. Concerning the new REAL ID. Lots of people are trying to get their new REAL ID's. I've attached a photo given to me by the DMV of what is needed to get one. I informed them that my birth certificate was lost in Hurricane Katrina and all I have is the copy that I purchased a few years ago. They don't accept copies. They only accept the original, she said. I asked her what people like me who no longer have the original are supposed to do? She said I could use a passport instead. I don't have a passport and I can't get one because my license is expired and I can't get a new license because I don't have my original birth certificate. What is going on??? So I had to leave with my license still expired. I can't get a new inspection sticker because my license is expired. There's no point making an appointment because I don't have my original birth certificate and I can't get a passport because my license is expired. This entire thing is a huge joke. The old location was so much better. If you can go to a different DMV do yourself a huge favor and go to another location.

this place is called express omv and there is literally nothing express about it other than they…read moredont make you set an appointment but they have 6 desk and only 2 being used and theres a good chance when your name gets to the top of the up next line they will call people under you ?? and alllll of that just to pay extra fees for what they think is "convenience"

I went to Express OMV Bossier to get my Louisiana Real Driver's License and had a great experience…read more OMV Representative Camille was very professional and provided excellent customer service. She was able to complete processing my Driver's License very quickly and I did not experience any problems. I would recommend the Express OMV Bossier location on Texas Street to anyone that needs help with vehicle registrations and Driver's License services!

Angie's personality is unbelievable. Ask for her if you want to have a great experience at the…read moreDMV. Smiled from the time I set down until I left and it was 3:30pm almost closing. She definitely changed the way I feel about the DMV. On the other hand change the receptionist .

Since my CDL was expired, I was in need of an ID card so that I could stop using my military ID for…read moreidentification because it's tired. Not having an appointment, which I totally forgot you can do, I walked in and was promptly helped. The walk in process was explained to me, and I thought it couldn't be that bad, and it wasn't. From entering to exiting on a Thursday around noon it took about 1hr 15min. That isn't the best part. The lady who helped me took the time out to explain how to get my CDL reinstated. Then she went on to ask if I was a veteran and would I like that added to my ID. In the end, I left feeling like I had learned something, and I dont know her name, but I want to thank her for being patient and giving me info I didn't even know I needed. This is only my second time using this DMV, but it seems like a change of location has brought about a change in attitudes from the customer service. Speaking of location, I like it. It seems roomier and cleaner. The only con I could see is that they don't use the take a number system anymore, so I found myself having to move just to hear my name called. People were coming in having loud conversations to the point you couldn't hear clearly. If I could change one thing it would be for Louisiana to allow for most DMV functions to be done online to the point the only reason you need to go to the DMV is to take a road test. They should also provide a truck for the CDL road test at the DMV. This would allow them to focus on training and customer service.

Service is terrible they act like you should know everything about what is going on and act like…read moreyou're dumb. When you call them some incredibly rude lady picks up and treats you like trash. Don't recommend at all.

Skipped my name, gave me incorrect info, gaslighted me when I referred to what they told me, made…read moreme wait 2 hours for nothing, and then they had the audacity to act like it was my fault even though I asked multiple times along the way to ensure that they could provide me the services I needed. So, all my time was wasted and I didn't get what I went there for

I wish I could give this place zero stars. I had an appointment at 340 and had to wait in my car…read morefor them to come get me. I finally got in at 410. I sat down and talked to an older lady and told her I was there for a disabled veteran tag. She told me that she didn't have anymore. I told her what am I supposed to do. She said she has regular tags. Well I have a regular tag so that's not the issues. She was well I can't help you. I asked her when would they get more in or if another location had them. She said I don't know, I can't help you. She was very rude and unwilling to help at all. It seems that she could care less that I was a disabled veteran. I drove 30 minutes to this location and stated on my appointment form that I needed a DV tag. I sure hope this isn't how all veterans are treated. This is uncalled for.

Drove 2 hours here for an appointment. All of the staff were friendly and patient. Appointment was…read morefor 10:40 and we finished and walking out by 11:05. We arrived about 15 minutes early and were called at about 10:50. Single occupant restroom was clean. Nowhere to hang a purse, but the sink is elongated so you can sit it there.

Absolutely horrendous I was the only person there appointment for 4:00 sat and waited while two…read moreemployees flirted with each other, at 4:30 I was told my appointment timed out, I told them I got there and checked in at 4 and they informed me they had an issue processing my paperwork, I informed them that wasn't my fault and the woman speaking to me proceeded to yell at me that it wasn't her fault either, a few minutes later she yelled at me to leave I wish i wasn't obliged to come here

I have been to this office, station, building and it is the most repulsive place currently on earth…read moreI have to deal with. Negative speech and body language in addition to fact your a problem I am not going to deal with. You can tell if your a relative, friend or "one of theirs" they aid in any way fashion or form no questions asked. Several other folks I have shared my experience with share the same grief. Oh, and as bad as they treat you one girl is quick to say " you have a blessed day". Talk about warped...

I've never dealt with such rude people or in this case such a bitter, rude woman. Upon arriving to…read morethe Mansfield dmv, everything is fine. As my husband and I walked in the people that were waiting in line were very friendly and courteous. You can hear pleasant conversations take place as each person enters and comes out, then it's our turn and Let's just say we didn't get the "Mansfield v.i.p." treatment. I didn't catch the woman's name but she was an older, bigger white lady and I'm not sure if my tattoos rubbed her the wrong way or my husband's Trump hat, but she was not friendly at all. She also mentioned how some people leave bad reviews because they didn't bring all the right information but, this however is not my case. I'm leaving a bad review because of her bad attitude only to us! I had no idea that you had to pay reinstatement fees with a debit/credit card because I've always used $$ and finally when it comes to pay, this woman gets an attitude about me having cash only and she swore up and down that I told her I would be using my card to pay these fees when I never said such a thing because I would have left right away if I knew that. My husband gets upset and left before me and before i left I noticed he left his drink on the floor, so, I swiftly picked it up and I might have had an attitude about it but I wasn't going to say anything negative until this woman tells me "I don't have to be ugly about it" and I've been nothing but nice and respectful prior to this point because I respect my elders. I had some choice words for her and she didn't like that. The Mansfield DMV is nice, small and the wait isn't awful but the staff is another story. You can't be selective on whom you're nice to when you work with people Mon-Fri. It costs nothing to just be a decent, fucking human being whether you agree or not with a person's tattoos or political views. Just remember that. I will never be back to this DMV and I don't even want to give this place 1 star. I'd rather wait 12 hours than to deal with this woman's face and attitude. Hope someone finds this review helpful.

Outstanding Service , Great Location! Easy to Locate…read more Professional Management! Great Book Selection! Excellent Customer Service and Support.

I usually go to this place for my tax papers. And I'm not sure, but it might be a voting location…read more It's got a verity of resources. Movie, audiobook, regular books, computers . Kids stuff. It's in a great location for me. Very convenient. I rented a movie (Dragon Tattoo). Did you know that it was made into a foreign trilogy? I didn't. So I asked for assistance in getting the correct one. She was friendly and helpful. Hopefully I have the correct show.