Update! This is my second time wearing the trousers and the alteration hem came undone while walking. ZERO RATING. ZERO QUALITY, ZERO SERVICE. I will not even go back to get it fixed because he was a jerk and I don't want to deal with him again. I went in for a basic trouser alteration on length. Cost 20fr. Did a decent job but rude customer service. I went in smiling greeting and saying hello speaking in my best German. I'm not fluent but I can get by. I come back next day for pick up. I say hello and am being polite. He barely says hello and has a bad attitude. I don't have cash (**cash only), and I tell him I'll come back tomorrow with cash. He grunts something and is super annoyed. I say good bye and no reply. I know he can respond because a German speaking person walks in and he's saying all sorts of hellos and goodbyes to him. Why is he rude with me? I don't want to deal with his attitude the next day so I go to an ATM and get cash so I can get this over with. I go back in and he looks at me and literally starts shaking his head annoyed. He gets my trousers and I ask him in German, why are you so rude? He's obviously surprised I asked him that. I don't take rude...why when I'm trying to be nice and I'm the customer? Suddenly he's so nice and says he has a lot of stress. He says he needs to finish. Why wasn't he rude to the other guy that was just in? Bottom line- Rude, mean, only nice when confronted. That's my assessment. I won't be back and I recommend the other alteration shops around the neighborhood. read more

Very poor client experience. This is very untypical in Switzerland because normally people here are at minimum polite, particularly because they are smart enough they want to do business with you. This is my second time wearing the trousers and the alteration came undone. I will not go back to this shop ever again because the woman in that shop is rude. I went in for a basic trouser alteration on length. Cost 18fr. Did a decent job but rude customer service. I went in smiling greeting and saying hello speaking. I say hello and am being polite. The woman barely says hello and has a bad attitude, mumbeling things for herself what you cannot understand but you get it that this is against you expressing her disgust. I don't have cash (**cash only) and she turns super annoyed. I say good bye and no reply. Why is she rude with me? I don't want to deal with his attitude ever again. She starts shaking her head annoyed. I don't take rude...why when I'm trying to be nice and I'm the customer? I won't be back and I strongly recommend other tailor shops around the neighborhood. There are plenty in Zürich and surrounding which treat you with respect. read more