Kildonan House is located in North Kildonan, just off Henderson Hwy., offering immediate access to…read morea full array of health, commercial and transportation services. Kildonan House has a cozy, home-like environment where the residents are their first priority. Their 1 and 2 bedroom suites are wheelchair and walker accessible. The majority of suites feature a walk-in shower stall, while the remaining suites provide a bathtub option. Each suite features individually controlled heat and air conditioning, ample storage space, kitchens equipped with a full stove and fridge, as well as a balcony. Brunch and a delicious three course dinner served daily in our central dining room by our friendly and attentive staff. All meals are prepared from scratch, on site by professionally trained kitchen staff. The meals are low sodium, including diabetic options, other allergies and restrictions are also attended to. Weekly light housekeeping is provided, as well as daily garbage collection. The grounds, building, and suites are maintained on an ongoing basis by their maintenance staff. Snow removal and de-icing of walkways and parking lot are also a priority. Activities, presentations, and entertainment are planned on a monthly basis. Some examples include weekly exercise class, tai chi, bingo, theme dinners, and weekly excursions to and from nearby shopping centres. They provide a private guest suite for out of town guests, as well a private dining room for gatherings of family and friends. Laundry facilities are located on each floor, at no extra charge, and all of the residences feature a full service hair salon.

poor food poor staff complaints go un answered The place is run too much like an institution and…read morenot a "home" as their literature states. Their favourite line is that's the best they can do

The facility is stuck in the 1990's regarding administration and technology. Do not get placed on…read morethe second floor, that is mainly for people with dementia, but CP will say otherwise. The doctor assigned to that floor, does not make regular visits to residents and picks and chooses who is seen, even after you ask to see the doctor. The place is run too much like an institution and not a "home" as their literature states. Their favourite line is that's the best they can do, and really it is not the best, they just don't want to evolve. Since COVID, the recreation has not returned to the level it was before, and that is from the staff that works there. Just an all around terrible experience and would not go there at all.

The Courtyards are a beautiful facility. Here are some pros and cons to consider for those…read moresearching for the right place to live. The pros are: lovely residents, fun activities and well decorated common areas. The cons are: mediocre food, limited and shared public washer and dryer access, lower quality finishes in units, cupboard height not senior friendly (too high), heat adjustment location not senior friendly (by the floor), refrigerator not senior friendly (low), presence of mice, lack of fresh fruit access for residents, cold dining room in the winter.

I found a couple of the staff and management very abusive and even found one to lie to me.I asked…read moreone staff member to help with something and she would just ignore me like she never heard me. I had one management staff to leave the building,because I was only a visitor.I go to see my wife at least 5 to 6 times a week to help feed her. I would not recommend anyone to go there.

The Westhaven is an amazing place. My grandmother loves that place and the staff our great. The new…read moremanagement staff goes out of their way to help as much as possible. They refreshed the elevator and the building and it looks amazing now. Since the new excectuive director has taken over the place has sure turned around. The staff seem to be working more in sync. I'm so happy my grandmother is around people that care.

The apartments are nice and the meals are good. However, my father never felt welcomed there. The…read morestaff were always too busy for anyone's issues. The visitor parking situation is a joke. Management is difficult to deal with and impossible to reach. No one returns phone calls. I should have realized the problem on day one when after several phone calls and meetings - no one expected us on move in day. Arrangements were quickly made for us to move furniture but no one was available to introduce my dad to residents or acquaint him with routines (as promised). Communications never improved. Elevators are often out-of-order leaving everyone waiting long periods of time for the one functioning elevator. Do not make my mistake - get everything in writing. I gave verbal notice to 2 employees in early October and no one mentioned that I needed to put it in writing. I ended up paying for rent until the end of December.

If I could give it a zero I would. These people Lisa Bright and Carmen Baker, what sales people…read morethey are. Will tell you anything to sell a room. We went on a tour at 11:00 am, that was the time Lisa chose. Exercises were going on lunch was in full swing. By the way they have a double sitting. The resident has to be down for their designated time at meals. If they can not come down for the meal yes someone will bring a tray for a FEE. We chose a room at this place more for the convenience of the resident. I wish I stayed with my first choice River Ridge 2 in Winnipeg. We were promised so much but another story when the papers were signed. I come from a very dysfunctional family and I did communicate this with Lisa and her reply to us was, if there is anyone you want to be banned from the building just give us their name and a photo if you have one. Before the resident even moved in some family members were able to walk in mention the residents name ask for a key and was given a key to the room. THAT IS THE SECURITY THAT LISA MENTIONED THAT THEY PROVIDE. I did ask the girl who gave the key out who they were. She replied family members. No one was asked for IDENTIFICATION EITHER. The family member was moving in anyways no other choice at this point. But the one thing the building did allow was for my dysfunctional family to take over the care plan all the arrangements I had made for a family member that suffers from cognitive impairment. Confussed enough but that did not matter to them. I have read a few other reviews and yes there are a lot of mouse traps everywhere. It is not senior friendly at all in the rooms. One thing I found was very disrespectful was Lisa and Carmen trashing down WRHA. Telling me lucky if anyone shows up then your family member goes without. That is how I found out about the fee for a tray to be brought up if home care does not show up. So many red flags about this place. They really try to push the services they provide at a cost. Good luck talking with Carmen about the tier system. I asked if my family member does not require one of their services how much comes off the monthly bill. Well there is no price I was told, that's another tier level. Carmen did have to go over the tier level again and let me know the new balance for the month because there is no price for services separately. They can give you any tier amount as Carmen says everyone is different. Yes but laundry $, bath assist $. Just add up the services requested and the cost and there you go, your monthly charge. I was also told only nurses give out medication to the residents. That is why the cost is higher. I was with the resident one night. A health care aide came to give the night medication, not a nurse. Dealing with this place was a nightmare. Lots of things you will find out after the fact. I would suggest this place as a last resort if you are desperate while waiting for another place.

Highly overrated. Caring staff. Mediocre food. Constant price hiking and withdrawing of promised…read moreamenities. Management dances to the tune of the American owners. Yes, this is a new and attractive bldg. but very cheaply built. Everything is for show. Very expensive! Many aspects of this bldg. are not senior friendly.