Had a drain clog in the kitchen. They sent a guy out that was not capable of fixing the situation…read morebut served as a wing man to bring somebody else out. It was a simple job put they wanted to get more revenue. I told him to leave.

Never showed up during either scheduled times. Needed disposal replacement. Kept putting the time…read moreback with no explanation. Hired a different company.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

AMAZING service, quick and easy. Very transparent on price and got a great quote, $200 less than…read morethe original quote received from a commercial plumber.

They replaced a faulty shut-off valve on our water heater that was dripping constantly. The repair…read moretook less than forty minutes, and the price was fair.

First, I want to say I appreciate Chris's quick responses and politeness. He was professional and…read moreanswered all of my questions. Our garbage disposal started leaking on Sunday and we needed someone quickly. The companies we used before weren't available until Wednesday and couldn't give me a quote without coming out. I sent messages to several companies on Yelp and Inheritance Plumbing responded within minutes. Their service fee was $125 but waived if we approved service, which seemed fair. Chris estimated a 3:00pm arrival but later texted that he was delayed. He didn't arrive until 5:00pm. Once here, he quoted $785 to replace the disposal. Based on my research, average cost is usually $400-$500. I asked for details and was told the price included a 50% markup on the disposal plus a $350 flat fee. I reluctantly approved because our schedule didn't allow us to wait longer without a working kitchen sink. Afterward, I looked up the exact disposal and saw it cost $200 at Home Depot. Even with a 50% markup (which I also think is high) that would be $300. I also know that businesses don't pay customer costs so that seemed really high. Add in the $350 labor, and the total should have been closer to $650. With cash and first time customer discounts, we paid just under $700, but I still feel this was significantly higher than fair market pricing. I later spoke with two friends who own plumbing companies, and they confirmed that the price should not have exceeded $500. We also run a few businesses and I understand needing to cover overhead and labor costs, but this felt more like an "emergency fee" than a standard labor charge and feel like we were price gouged. I called 2 more reputable local companies the morning after and both quoted under $400. As a consumer we would expect fair pricing and this was definitely not fair. Overall, the work was completed professionally and same-day, but the pricing was much higher than other companies. For that reason, I personally would not use this company again.

Very knowledgeable, professional, and we are glad we chose Chris. We had a gas hot water heater…read moreinstalled, and it was one of the best decisions that we have made. Thanks, Chris.

Fast, responsive, took clear photos of what we needed and completed the job quickly. Easy to…read morecommunicate

They were professional communicative and very skilled. They worked around our schedule and the…read moreprice was fair.

So I've been using their services for years, and I just realized today that I've never written a…read morereview on them. These guys are super awesome to deal with and professional. They take great care and pride in their work and it shows. One thing I especially appreciate is their honesty and how they stay true to their word. One time I had an issue, he actually told me, I didn't have to change the whole thing which would have cost much more. He just fixed it and it worked like new. I have their number saved, whenever I need them. I know they will be here and take care of my plumbing problems just as they promised. I can't recommend them enough.

I have a 2-10 home warranty and they assigned JP. They were assigned after another company did not…read morecall me in time. They came the next day and said I needed a new wax seal and a new toilet in another bathroom. The plumber, Christian. Was awesome. Quick but so thorough. He answered all my questions...Highly recommend!!!

I sent out a quote request and the first one recieved, within minutes, was from Mitci Plumbing. I…read moreresponded immediately, because they indicated no service charge or diagnostic fee will be incurred before the evaluation. The repair quote seemed reasonable and communication was really well maintained. My mother, who was meeting with the plumber, felt the entire interaction was professional and satisfactory. While we didn't move forward with recommended services that seemed outside of our budget, I did believe that a temporary solution was provided and the fee was reasonable for that. The amount of patience and understanding I was given surrounding payment was very gracious!

Dimitri was great! Requested urgent service for leak in the main water pipe. He came promptly,…read moreidentified the issue and told me the plan of action. He returned the next day (first visit was on a Sunday) with supplies and did a solid job of repairing the leak. I highly recommend him!

Had a great experience with Kim. He installed a new valve and quick connector on my gas line for my…read morewhole house generator. He also replaced my old hose bibs around the house and upgraded the plastic valve on my water heater to a solid all metal valve. Kim was punctual, straightforward, and honest, with very fair pricing. The work was done quickly and professionally, and everything works perfectly. I highly recommend Kim and Drain Control for any plumbing or gas line work.

Flat rate quote helped. Great communication and work was done correctly the first time.read more