Wonderful experience at Southlake Optometry. Dr. Natalie…read moreSimons was very approachable and pleasant. I would greatly recommend this practice.

I've been using Dr. Tracy Mercer for many yeary sister also has used her many years as well. she…read moresuffers with Macula degeneration in both eyes - my Dad, Mother and all three of us sisters. I have just been diagnosed with it. everyone in ther office is exremely courteous and friendly. they are the best...

Vicky was amazing! I had scratched my fairly new progressive lenses and was mad at myself for being…read morecareless by not keeping them in my lens case. Vicky took great care in getting the lenses replaced for me. The price was amazing and the customer service was everything I could have wanted - and more! She even threw in a pretty new lens case!

Very warm and inviting. The whole staff check in, eye tech, Dr Tyner and Lydia were awesome! Even…read morefor my 5 year old that has never wore glasses before they made the exam and picking glasses a breeze.

Got new frames two weeks ago and was told to give them two weeks before getting them adjusted…read more Salesman never did anything to check or adjust the fit. Went back today, explaining that they were so loose that they would fall off my face when I bent over. The guy did three "adjustments" and made NO improvement. He obviously had no idea what he was doing, so I left. I will be going to another optician to get these things adjusted, even if they charge me to do so. Dr. Day (Optometrist) was great; too bad he's associated with LensCrafters.

Do NOT go here. My experience was awful. I saw Dr. Day and explained I had decided I didn't want…read moreprogressives anymore. I preferred to just use reading glasses. I get outside to pick out my glasses and was informed that he had prescribed me progressives anyway. Fine. I'll just leave the progressive part off. So I pick out some glasses that the frames were $160. My insurance covered most of that. But due to all the "upgrades" I was told I had to have because that's "all we have in stock", my single vision glasses were almost $400. I desperately needed glasses though so I paid it. I picked them up about an hour later (the only nice part of this experience). I could tell something was off with the prescription right away but I thought I'd get use to it. After a few days though I realized the prescription is just way off. I see better WITHOUT them on. I drive the 45 minutes back to the store to return them. They basically tell me at first that I can't return them because I paid cash and they don't carry that much cash in store. (I asked Rye or Kye when I paid with cash if that was okay and she said no problem!) Then they say LensCrafters will have to mail me a check. I ask Rye or Kye if she knows how long that will take. "Nope!" she says with a grin. I asked her if she could ask someone. "No! Sorry. This is your only option though." Then another girl walks up and assures me it'll take no more than 5 days. Still not ideal because that'll put me without glasses for a couple weeks but they kept telling me I had no other options. Then, when I was about to sign to agree to it, ANOTHER employee walks up and tells me it'll be AT LEAST 30 days, maybe 60. I can't go over two months without any glasses! He says he understands and gets my name and number and says he'll call me the next day and I can come back (a third 45 minute trip). That was a week ago. I have heard nothing from them. I called after a few days and they said again that they'd call me back. Nope. Nothing. I'm stuck with $400 glasses that I can't use and I can't get another pair because I need the money back from the first pair first, so I'm walking around with no glasses. Plus they were rude, especially Kye or Kya or whichever her name was. Save yourself the headache and go anywhere else at all.

Great service! The Doctors are very attentive and ask a lot of questions to best support you eye…read morehealth.

Dr. Sanford has been my doctor for years. She cares about eye health deeply. She watches for…read morepotential tears and looks at your eye pressure consistently. They have a wonderful selection of frames and make excellent recommendations. I feel well taken of every time I visit!

Christina is a manager or the store manager of the sunglass hut galleria, she is awesome!! and…read morehas helped my mom and me several times!! she's great!

Came in to return a pair I decided wasn't for me and they helped me quickly and without hassle…read more They also recommended me a new pair and gave me the exact model number so I could order it online. Shout-out to Thomas!

Staff is very friendly and professional; Dr. Day took the time to discuss any issues with my eyes…read morein an understandable manner; in fact, I found his exam educational. Glasses ordered were ready within 1.5 hours. Dr. Day gave helpful recommendations regarding cataract surgery and allergies. Highly recommend!!!

I was so offended by the way I was treated here. The staff constantly talked down to me even though…read morethey could see my date of birth on my chart and knew I was not a child. The receptionist asked me if I wanted to add in a contacts exam to my glasses exam and I asked if it would be covered by insurance. She said yes but then later charged me full price for it. The doctor asked me if I cleaned my contacts often and I answered honestly that I did and he proceeded to look under my eyelid (which was very painful) and told me I had a "rash" on my eyelid and that I needed to start wearing daily lenses so they would stay cleaner. When I asked if I could just clean my extended wear contacts (which are approved to sleep in) more often to alleviate this problem, he laughed at me but never answered the question. I felt like I was being forced to use contacts I did not want - and I wasn't even there for contacts! He also acted like he had really caught me doing something "bad" by checking my eyelid for an imaginary rash - he was so condescending after. But I was completely honest about how often I cleaned my contacts and I had no eye irritation problems whatsoever. The "eyewear specialist" lied to me about the glasses I wanted coming in the color I wanted and charged me without checking them and had to call me later to let me know they didn't come in that color so I had to go back to get a refund. While there, I requested my prescription so I could go somewhere more affordable to buy glasses and I was given the runaround until I basically demanded it. The receptionist then told me to make sure I took the prescription somewhere that took my insurance so that I could afford it. When I asked for the contacts prescription, I was told I couldn't have it until I had tried the terrible contacts I hadn't asked for and that it would't be written for the contacts I wanted anyway, so I just left. I'd like to point out that it is illegal for eye doctors to not give you your prescription - and they're supposed to give it to you without you having to ask, just like any other doctor. I basically felt taken advantage of and cheated the entire time I was there, and I was treated like a child even though I am an adult with an adult job who pays for her own insurance and can afford her own glasses with or without insurance.

Excellent frame selection. Frame suggested has looked great and multiple compliments on it…read more Progressive lenses are working great from using my phone, computer, or driving. Very happy with my glasses.

We have been using Sasser Opticians for 20 years. We have always received the best care from every…read moreemployee. I would highly recommend John Sasser.

Been coming here for years. They check a lot here and are polite and very informative. They do get…read moreyou in and out pretty fast. I didn't have to wait too long. I found a pair of frames and decided to refresh my look. The glasses are usually pretty expensive so I wait until I really need an upgrade but I do like tint and a few more specifics. I still recommend this place

I've been a patient of Eyecare Associates in Homewood, Alabama…read morefor years. The Provider Dr. Vanoy is excellent, that's why I go back, but the eye glass technicians each time I purchase my glasses which, cost more each time are just not efficient in helping you choose the right eyewear. The first pair of glasses I purchase for over $600.00 when I received them, and got home to work on my computer, did not fit correctly and were to heavy for my face* I took those back and the lady who reviewed the glasses, changed the frames, I assumed because she was the expert eye technician, that these glasses should be better the second time around, well to much of my surprise, I was wrong again. I went in to pick up my replacement glasses for the second time, the lady handed me my glasses, and I put them on, she did not check to review with me if they fit or how they should fit, due to it was close to closing time, and she seemed to be one of the ladies that check you in behind the desk. well to say the least when I got home with the replacement glasses, using them for about a week, I noticed these glasses did not feel good, They were to tight and did not go all the way behind my ear, I ordered the ear extenders for glasses and they just irritated my ears. It is so frustrating to have a very good provider, but then have to deal l with the eyecare technicians whom seem not to get your glasses right on every visit that you have your yearly exam. I had to go to another eyeglass provider with my written eyeglass prescription from Dr. Vanoy and have new glasses made. They attempted to try and remedy the replacement pair from eyecare associates ,but it was obvious the replacement pair of glasses were to small for my face. I had to put out more money to purchase a new pair of glasses, So due to lack of experience of the Eyecare Associates technicians and just overall process of purchasing eyewear from Eyecare Associates in Homewood is always an Issue each time. Dr. Vanoy is an excellent Provider, but I refuse to purchase eyewear from Eyecare Associates in Homewood, Alabama and spend that amount of money when you have continue to have to return and still not have a solution to the problem. My total eye exam and eyewear bill out-of-pocket totaled about $1000.00 for the year of October 2023 even with eye insurance. It is better to purchase your glasses from another provider to avoid this type issue. A patient should not have to be subject to this type of experience year after year. Thanks P Boston